Sharing Project and Managing Permissions Issues

We have secured our project by sharing the same with our field enumerators with separate log in id and passwords. They are also successful in sending the data with KoboCollect app. But problem is that I am unable to visualize their submission in data table form. Also it is shown as β€˜0’ submission to me.


Pls suggest ASAP

Hi @panirbms21 and welcome to the community!

Do other users can see their submissions or is it showing β€œ0” to them too?

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yes they can see their submission in their registered account

@panirbms21, Can you check if they clone your form and upload to it by mistake?

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no no they haven’t done this

@panirbms21, are you the admin of this project or did someone share the project with you?

We found that the issue was that the surveyors were in fact uploading to their own copies of the survey instead of that shared with them from this (the admin account). We have resolved this issue but now are running into a different issue.

All of the surveyor accounts have been given access to the main survey, but when some of the surveyors go to the mobile app and click on β€œGet Blank Forms” nothing shows up (see first two attached screen grabs:

). However, when our colleagues sign into the same username/account on their mobile, they are able to download the blank forms (see second two attached screen grabs:


Yes we the Admin