Suscription plan

Hi, a company pays for a suscription plan monthly and i manage the forms but we are having a problem and our credit card expired how much time do kobotoolbox How long do they give us to pay?, we dont want to loose our data , we have copies but we want it online too.

I just wanna know if they would give us a deadline time so we can pay

@christianmaa, would you mind reaching us through for subscription related issue?