System Slow and Even down

rahmat · May 13, 2020, 10:32am

Dear Kobo Center,

The system is down and we cannot even download our data. We cannot open a file. When will the system be fixed?

Thank you
Rahmat

Afghanistan

Kal_Lam · May 13, 2020, 10:37am

Welcome to the community! Kindly please be informed that our team is looking into it. Apologies for the inconvenience caused.

Have a great day!

rahmat · May 13, 2020, 10:44am

Thank you so much. I was afraid, the problem is only with me and our team.

Kal_Lam · May 13, 2020, 10:45am

Besides, would you mind informing us the server you are currently using (OCHA or HHI).

Have a great day!

rahmat · May 13, 2020, 10:47am

I am using Kobo.humanitarianinfo.
I think it is OCHA becuase I am using the system for UN agency and they are asking us to use OCHA ones.

Kal_Lam · May 13, 2020, 10:54am

Thank you! Well noted! Kindly please be informed that our team is still on it. Thank you for your kind patience.

Have a great day!

rahmat · May 13, 2020, 11:45am

Thank you. I think, the problem is solved now.