The option “create new report” is in grey

[ekfolly]

Hello,

I have the same issue. The option “create new report” is in grey.
Best regards,
Folly

[Kal_Lam]

Welcome to the community, @ekfolly! Could you also share a screenshot of your issue please? The screenshot should help us understand your issue pictorially. In addition, please also let us know the server you are using.

[ekfolly]

Thank you @Kal_Lam .
I am using the Humanitarian Server (OCHA).
Please find attached the screenshot.

[Kal_Lam]

@ekfolly, maybe this support article Viewing and Creating Custom Reports should help you understand using custom reports in KoboToolbox.

[ekfolly]

Thank you.
But my problem is not resolved.
Because when I click on " Create New report", nothing happens.
Best.

[Kal_Lam]

@ekfolly, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@ekfolly, when clicking the Create New Report, I didn’t have any issues. FYR:

I tried this on Chrome. Could you try this out on a different (updated) modern browser like Chrome, Firefox, Edge, etc?

[ekfolly]

Hello my dear.
Thank you for the help but I am still with the same problem.
I have updated Chrome, Edge and Firefox. I have done a new test. It is a same issue.
please see below the version of my Chrome

Best

[Kal_Lam]

@ekfolly, maybe try it in a different PC to see how it behaves?

[ekfolly]

@Kal_Lam, I will do and let you know. Thank you

[Kal_Lam]

@ekfolly, when trying out on a different PC, please try to use a PC that also has a different OS. I tested this with Windows OS.

[ekfolly]

@Kal_Lam. I work only with Windows OS.

[Kal_Lam]

@ekfolly, it’s still fine. Let’s see what happens when you try to access it through another PC.

[ekfolly]

@Kal_Lam . it works very well on another computer.
thank you !

[Kal_Lam]

@ekfolly,