Hello, I am unable to access my account as the system indicates that my username and/or password is incorrect which it is not. I am also unable to reset my password. Please advise as I have work to do.
Hi @chidimmaoc
Welcome to the community forum. Kindly review this article which describes how to reset your password. Remember to check your junk email if you do not receive the email.
Stephane
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Thank you for sending this article. I’ve done all of those things and sent a third email to the support team. My hope is that they resolve this as quickly as possible as it’s delaying my work.
Hi,
Kindly send me a private message and tag my colleague @Kal_Lam and me with the following information:
Email
Username
We shall then send a temporary password to the email that owns the account.
Regards,
Stephane
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@childimmaoc, please be informed that I have activated your user account. You should now be able to use it smoothly.
