Unable to download data from KoBoToolbox server using ODK Briefcase

@Kal_Lam, again thank you so much , BUT

as you mentioned I have followed the steps and was able to see the projects and PULL , in doing so , it says " success with errors " when I open the error it said as in the below … THE ERROR PART IS IN quotation

Start pulling form and submissions
Start downloading form
Form downloaded
Start getting form manifest
Got the form manifest
Start getting submission IDs
Error getting batches of instance IDs: NOT FOUND
There are no submissions to download
Success with errors

even knowing the errors , I try to export and it just hang
looking forward for any suggestion .
Best
Tirsit