Unable to edit summissions

User Support Data Management
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1

Hello.

After I checked the ‘Require authentication to see forms and submit data’ box, I am unabble to edit any kind of summissions (neither mine or from other users) in the form I was using (I am the owner of the form).

I am using the OCHA server (https://kc.humanitarianresponse.info )

If I uncheck the ‘Require authentication to see forms and submit data’ box, i am abble again to edit summissions,

Is there a way to edit summissions and stills have check the ‘Require authentication to see forms and submit data’ box?. I need my forms to be requiring passwords for accessing and also beeing abble to edit summissions afterwards

2

Welcome to the community @luisfg4! Could you also share with us a screenshot of what you see while trying to edit. This should help us troubleshoot your issue.

3

Hello @Kal_Lam

After I edit the summission and hit the send bottom this message appears every time. “Es necesaria la autenticación. Por favor autentifíquese en una pestaña diferente del navegador y pruebe de nuevo.”

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4

OK, in this case would you mind trying out the following:

  • Clear the cache of your browser.
  • Try to edit the submission again. If needed you may have to login while submitting the changes.

Please let us know what happens.

5

Hello @Kal_Lam

I changed the language of my kobo account and internet explorer to English.

When I tried to edit and send the submissions a text box appeared with a link that allowed me to login while submitting the changes.

After the login I was able to edit and submit the changes.
Now I am abble to edit all the submissions without any problems.

Thank you for your help @Kal_Lam

1 Like
6

Thank you for confirming that your issue has finally been solved. I would advise you to drop the use of internet explorer while using KoBoToolbox. Try using modern browsers such as Chrome, Firefox, Edge etc.

7

same problem. Did not work

8

Welcome to the community, @ferkor! Could you kindly explain your issue in detail so that we could have a look at it? Maybe a screenshot would also be helpful.