Unable to read question matrix from XLS file

I have a form with a question matrix. After downloading it as an XLSForm file and re-uploading the file, the question matrix disappears (i.e. gets replaced by misformatted non-matrix questions; each row becomes a group). Even if the file is downloaded and uploaded without any changes being made, this issue still happens.

Unfortunately as a new user I cannot upload attachments (the test form I used and screenshots) but steps to reproduce this are:

  1. Create a new form “from scratch”
  2. Add a question matrix, 2 columns by 2 rows is enough
  3. Download the form as XLS
  4. Create a second form by “uploading an XSLForm” and selecting the form downloaded in (3)
  5. Opening the form created in (4) for edition

Has anyone come across this before? Am I missing something obvious?
Thanks for the help!

Hi

This is a known issue when editing a matrix question off the formbuilder. I have however documented this as a bug here so that our advanced users can be able to chime in.

Generally when you want to send a document you can also provide a link to the cloud storage of the form. Remember to ensure that the document does not contain any identifier information that could breach the ethical guidelines for data sharing.

Regards
Stephane