unable to upload due to message (01/12/2016)

Hi KC team

i have updated my form but when uploading, the following message appears. i waited for over 30 mins and i have tried uploading older forms but nothing is uploading. i have tried all i know

“your library assets have uploaded and are queued for processing. this may take a few minutes”

please assist, as i am in the field waiting to start

This is error message

Hi,

Does refreshing the page let it work? I looked into your account and could not find any imports that had failed.
I also tested imports of other surveys into my own account and they successfully imported.

···

On Thursday, December 1, 2016 at 1:19:29 AM UTC-5, Nguyen Duy Phuong wrote:

This is error message

I have refreshed many times, but it’s still not working.

This is my xlsform, I don’t know if something wrong with this form

161201_Questionnaire Rural Sanitation Survey PSI.xlsx (90.4 KB)

···

On Thu, Dec 1, 2016 at 1:50 PM, Alex Dorey alex....@kobotoolbox.org wrote:

Hi,

Does refreshing the page let it work? I looked into your account and could not find any imports that had failed.
I also tested imports of other surveys into my own account and they successfully imported.

On Thursday, December 1, 2016 at 1:19:29 AM UTC-5, Nguyen Duy Phuong wrote:

This is error message

You received this message because you are subscribed to a topic in the Google Groups “Kobo Users” group.

To unsubscribe from this topic, visit https://groups.google.com/d/topic/kobo-users/M1z39YDY5CI/unsubscribe.

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Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Nguyen Duy Phuong (Mr)

Development and Policies Research CenterSuite: 305-307, 12 Trang Thi Street, Hanoi, Vietnam

Cellphone : 09 04 64 57 66; Tel: 04-39351419; Fax: 04-39351418
http://www.depocen.org

http://www.marketintello.com

I have not uploaded my form yet. Anyone can help me?

···

On Thursday, December 1, 2016 at 1:16:52 PM UTC+7, Nguyen Duy Phuong wrote:

Hi KC team

i have updated my form but when uploading, the following message appears. i waited for over 30 mins and i have tried uploading older forms but nothing is uploading. i have tried all i know

“your library assets have uploaded and are queued for processing. this may take a few minutes”

please assist, as i am in the field waiting to start

Hi,
You can try again and it should work now. There was a service that was not running properly on the server which needed to be restarted.
Sorry for the inconvenience.

···

On Thursday, December 1, 2016 at 3:07:16 AM UTC-5, Nguyen Duy Phuong wrote:

I have not uploaded my form yet. Anyone can help me?

On Thursday, December 1, 2016 at 1:16:52 PM UTC+7, Nguyen Duy Phuong wrote:

Hi KC team

i have updated my form but when uploading, the following message appears. i waited for over 30 mins and i have tried uploading older forms but nothing is uploading. i have tried all i know

“your library assets have uploaded and are queued for processing. this may take a few minutes”

please assist, as i am in the field waiting to start

Thanh you so much!
I really appreciate your help with my project!

···

On Thursday, December 1, 2016 at 3:17:25 PM UTC+7, Alex Dorey wrote:

Hi,
You can try again and it should work now. There was a service that was not running properly on the server which needed to be restarted.
Sorry for the inconvenience.

On Thursday, December 1, 2016 at 3:07:16 AM UTC-5, Nguyen Duy Phuong wrote:

I have not uploaded my form yet. Anyone can help me?

On Thursday, December 1, 2016 at 1:16:52 PM UTC+7, Nguyen Duy Phuong wrote:

Hi KC team

i have updated my form but when uploading, the following message appears. i waited for over 30 mins and i have tried uploading older forms but nothing is uploading. i have tried all i know

“your library assets have uploaded and are queued for processing. this may take a few minutes”

please assist, as i am in the field waiting to start