Hi everyone,
We have recently started experiencing a serious issue with one of our Enketo web forms.
The form is configured to allow anonymous submissions (the “Allow submissions to this form without a username and password” option is enabled), but users are now getting a message saying they need to authenticate before submitting the form.
In addition, some users receive the following error:
Failed to execute ‘transaction’ on ‘IDBDatabase’: The database connection is closing.
When this happens, all the entered data is often lost, and beneficiaries have to complete the registration again.
We’ve already tried:
- creating a clone of the form (the cloned form has exactly the same issue);
- clearing the browser cache, which temporarily fixes the problem, but only for a short time.
We’ve also noticed that this happens mostly on iPhones (Safari).
Has anyone experienced something similar recently? Is this a known Enketo/Safari issue or something related to IndexedDB? Any suggestions would be greatly appreciated, as this is becoming a major problem during data collection.
I’ve attached screenshots of the errors.
Thanks in advance!
