Urgent I cannot access my kobo projects

natascia · July 20, 2020, 2:12pm

Hi,

I cannot access anymore my projects, this is the first message that appeared when I tried to access my profile: failed to load environment data.
Now I found this second message: Forbidden (403)

CSRF verification failed. Request aborted.

More information is available with DEBUG=True.

Thanks for your support, Natascia

Kal_Lam · July 20, 2020, 2:36pm

Hi @natascia,

Could you kindly let us know the server you are using?

Have a great day!

natascia · July 20, 2020, 2:42pm

Hi Kalam,

kobo.humanitarianresponse.info

The message is again:
failed to load environment data

Thanks for your help, I have around 50 projects inside…

Kal_Lam · July 20, 2020, 2:48pm

Hi @natascia,

Thank you for flagging the issue. We are looking into it and shall let you know when the same is solved.

Have a great day!

natascia · July 20, 2020, 2:51pm

thank you!

Kal_Lam · July 20, 2020, 3:29pm

Hi @natascia,

The issue should be solved! Could you kindly please confirm!

Have a great day!

natascia · July 20, 2020, 6:36pm

Hi Kal_Lam,

yes, it is solved, thanks a lot!