Users can't see proyect that I already share with them

ljaramonsalve · October 20, 2021, 3:37pm

Hi, as you can see in the subject of this topic, I have a proyect that i shared with other users, but they can’t see it on their account.
I already tried to remove them from the proyect and I share it again, but it doesn’t works.
Can you help me?

Thanks!

Kal_Lam · October 21, 2021, 8:26am

Is it in their user account or is it in their Collect android app?

ljaramonsalve · October 21, 2021, 2:24pm

Hi, is in their user account.

Kal_Lam · October 21, 2021, 3:56pm

@ljaramonsalve, could you share with us a screenshot of the same so that we could also visualize your issue?

ljaramonsalve · October 21, 2021, 6:16pm

Sure. Here is the list of people who have access to the proyect. I highlighted in yellow the person who is having troubles.

And here is her account without any proyect shared with her

Thanks!

stephanealoo · October 21, 2021, 7:15pm

Hi,
Kindly remove all the permissions shared to clopez_mex and then restart your browser and give the permissions afresh.

Stephane

ljaramonsalve · October 21, 2021, 7:46pm

Thanks you both @stephanealoo and @Kal_Lam I have no longer the problem!