Users unable to edit (Urgent)

Dear KoBo team,

Our users are having problem when they try to edit any response. They receive the following messages:

We use this survey to report and followup COVID-19 cases.

We need to your support urgently.

Waiting to hear from you soon.

Is this from a shared project or is it from a user who is the admin of the project?

Dear @KoBo team,

Thanks for your reply. The form is a shared project.

I tried to delete the user permission and then re-add it again. and the problem solved.

Many thanks for your usual support.

1 Like

Thank you for sharing the solution with the entire community, @aamra!