Update:
connected our dev VM to new Sentry account and found the error. See previous issue. When we tried to move to 2.021.24b, we found an error and had to roll back to 2.021.24 and manually modify the KPI DB to remove “synced_with_backend” column. This column was still missing and expected from all new versions. Added this back in, synced_kobocat_media was run on KPI, and all is working as expected.