Export failed reports on download section

Hi everyone,

I was downloading the xls file on download tab 9 times and the ‘export failed’ reports keep appearing. I already clicked on form tab and hit form preview button to validate the form and the form is valid. Also, I tried to find the similarity on the title of table, yet the problem persists. How to get rid of this export failed problem? Need your help. Thanks!

Welcome to the community, @sherwinufi! Have you tried downloading your data in XLS (legacy) format as shown in the image below?


You should be able to download your data.

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Thanks @Kal_Lam for the quick solution. Yes, I was able to download it. However, due to technical reason, I would prefer the current Xls export type. Yet, I wasn’t able to download the export type. Is there another way to solve it?

@sherwinufi, that download should be available soon. BTW, could you also let me know the server you are using?

Yes @Kal_Lam. I’m using kf.kobotoolbox.org (Researchers, Aid Workers
& Everyone Else). I hope it’s what you mean by the server.

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Hi @sherwinufi can you please send me a private message with the following so that I can investigate:

  • username
  • project name

@Josh okay. Message sent.

Hi @sherwinufi, please note that the issue should be resolved:


Yes, its been resolved. Thanks @Josh and team.