Kindly please be informed that i have edited the link you have provided as a security means. Also please be informed that I was able to open it at my end,
Sample of your survey form in Enketo (through a PC):
Sample of your survey form in Enketo (through an android device):
Also please be informed that if i am able to open the survey link (at my end), am sure your coordinators should also be able to open them at their end. With this i would like to confirm that there is no broken connection between the link and your KoBoToolbox server.
Would you mind requesting your coordinators to do the following as a workaround:
- Request them to open a browser and see if they are able to connect to an internet. Sometimes an internet connection also creates connection errors.
- If they are able to connect to an internet but not able to open the survey form request them to upgrade their browser to the latest possible version. Avoid using Internet Explorer. Try using Chrome or Mozilla. Sometimes the browser also causes this sort of issues.
- Request them to use the exact characters that has been shared with them. Sometimes a typo error could also lead to this issue. FYI, while trying the link (you provided) in my tablet i too had a typo error and could not access. But then i corrected the typo and i could open the same in my tablet as well.
Please let us know if it solved your issue. It should definitely work!
Have a great day!
