I am experiencing problem in uploading new xls forms as well as downloading the received forms. Is server down? #My internet is working good

[sagar1]

[hakan_cetinkaya]

Hi @sagar1, welcome to the community!

Can you tell us which server are you using?

[sagar1]

Thank you for your response. I am using researchers and aid workers.
& Everyone Else server. Maybe this is a non-humanitarian server.

[hakan_cetinkaya]

@sagar1, Yes that’s the non-humanitarian server. It seems to be a general problem right now.

[sagar1]

Is it going to be solved?? What can be the alternatives, as my enumerators are waiting for a new form to be uploaded. Please suggest,

[hakan_cetinkaya]

Post from Kal:

Unable to Download XLS Data

Thank you, @novaraseno, @basualdo, @hoanglong_axis, @deglisfernando, @LALL, @interviewaurvey, @hoanglong_axis, for bringing this issue to the community! We shall investigate it and update it when resolved.

[Kal_Lam]

@sagar1, we will update you when this issue is resolved. FYR:

Import and export failures on non-humanitarian server

Hello, everyone, and thank you for your patience. My colleague @nolive and I have been working (and continue to work) this morning to resolve the issue on kf.kobotoolbox.org that has been preventing most imports and exports from completing successfully. This has also delayed the POSTing of most submissions to external REST Services servers. A brief explanation: requests made by a browser need to return in a relatively short amount of time, but not all tasks can complete that quickly. Some examp…

[Kal_Lam]

@sagar1, this issue has now been resolved.