Issues with custom reports (page goes blank)

User Support Data Management
1

hello, i have the same problem !
but i dont know how to do… can you help me ?

2

Welcome to the community @mathilde! Would you mind sharing with me the following information through a private message. Maybe i could temporarily fix the issue for you until we have a permanent fix for the same.

  • Username
  • Project name
  • Server
5

Could you also let us know the server you are using?

6

server :

Sorry, i do not understand what you wnat winth server name, so i send the url … is it ok ?

8

Could you kindly share with us the login URL to your user account? We should be able to identify the server for you.

9

can you identify me ?

10

OK, so it’s the HHI server.

11

@mathilde, kindly please be informed that this is a bug that has been recorded in the GitHub which you could follow it here:

It should be solved in the next release of the KoBoToolbox. As a temporary fix i have reset the same for you once again (i.e. you should be able to view the graphs again). This time, if you wish to play around with the custom report, kindly please note the followings:

  • First change your browser language to English.
  • Then you could work with graphs and bars without any issue.

Will let you know when we have a permanent fix for this.

1 Like
12

thanks a lot !!!
it s working !

2 Likes
13

Note: You will need to be careful as instructed above until we permanently fix the issue.

14

Hi @mathilde,

Kindly please be informed that we have a recent release of the KoBoToolbox, which should fix this issue permanently. For details, please feel free to go through the release notes: