Kobo rest integration

[leksyde]

HI community,
Please we have integrated kobo system with our own rest API

Do the failed request (requests that were not able to be process by the endpoint) still reside on the kobo server?

[Kal_Lam]

@leksyde, would you mind going through this post discussed previously. It should be helpful:

REST Services Pending records stuck

Dear Experts, I have many forms which are having REST Services activated. All the records are submitted to my end API except for some of them. When I check the log, the form had 63 pending records and these records are pending for more than two weeks. [Pending Records] [Pending Record] What is the solution to resubmit these records or any other walkarround. Thank you,

[leksyde]

Thank you so much @Kal_Lam
I am not really clear from the link. when i click pending i see mostly success and same thing when i click falied.

when i click failed

when i click pending

please i would like to know

1. would it be possible to see only the pending/failed requests.
2. I see that there is a retry (how many times is the retry if the request is not successful)
3. what can cause a request to fail on the external server. (do we need to upgrade the external server to handle it?). we have about 50k request per day.
4. if a request fails is the data still on the ‘data page’ in kobo (is it successful on your server)?

Thank you so much @Kal_Lam you and the team is doing at kobo

[Josh]

Hi @leksyde,

1. A filtering feature will be integrated soon, thanks to @yjouanique
2. There will be 3 retries before it’s considered to have failed
3. Due to the large number of submissions your project is receiving, this is likely due to your external server being overwhelmed. Hopefully you can check logs on your end to confirm this.
4. If KoBo fails to send a submission to your external server, the data is still safe on the KoBo server

[leksyde]

Thank you for the detailed explanation @Josh . well done to you and the team