My raster data is not showing up when I download it

Je sollicite votre aide. Mes données matricielles ne s’affichent pas lorsque je les télécharge. Que faire?

Welcome back to the community, @leprince1! Maybe this post discussed previously should help you demonstrate how you could see the repeat group data:

Hi Mr Kal_Lam!
Repeat group works well. But I’m not seen matrix data when downloading data.
Please could you look the project: Enketo Express for KoBo Toolbox
Data of the project:
BFMapping_the_career_of_the_Sahelian_groundwater_experts_Questionnaire_à_ladresse_des_établissements_de_formation.xlsx (26.9 KB)

@leprince1, would you mind sharing with us the following through a private message so that we could have a closer look at it?

  • Username
  • Project name
  • Server

Is this the matrix question that you say the data is missing from:


Yes, it is this one


GSM: (00226) 78 72 67 18

"L’Afrique a besoin d’un modèle de développement propre à elle même".

Yes. It is this one.
We have others like:




@leprince1, isn’t this the data:

It isn’t. This data is from multricriteria question (2.1)
When downloading data from matrix questions, we get nothing.
Please look to Excel file. Yellow colums (matrix questions in project) no data
BFMapping_the_career_of_the_Sahelian_groundwater_experts_Questionnaire_à_ladresse_des_établissements_de_formation_03fev2022.xlsx (29.1 KB)

@leprince1, we will have a closer look at this and get back to you. Until then would you mind downloading your data as XLS (legacy) format?

It should solve your issue.

Wonderful. It is works!
a3dN4ydSz2mCkej4yz_test2.xlsx (26.0 KB)

Thank you!

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Hi @leprince1, it looks like your case is related to this issue:

In that case, please try exporting again using the non-legacy exports but with the switch “Select questions to be exported” toggled off (the issue is in filtering Matrix type questions):

Screen Shot 2022-02-07 at 2.27.54 PM

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Hi Josh. It is also working.

Thank you very much

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