Outage of Global instance, May 8, 2026

[meal_ato_developer]

Hello Team Kobo
I currently experiencing a 504 Gateway Time-out error while accessing data

[prince_mbg]

Je rencontres aussi le meme problème

[imukoko]

Maintenance

AM also experiencing the same and am collecting data here please help ??

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[imukoko]

Please update us on this will i lose my dta?

[juan_londono]

Hello,

Do u have news about the global server?

I´m trying to log in but is still down

[dlight_kpt1]

Im Also getting error 504

[imukoko]

Please help us we are stuck, am collecting my data offline and am worried at this point in time i don`t know what to do

[mryldi]

It seems like the server is having problems again or is it just me who can’t access it?

[jnm]

@imukoko

Please update us on this will i lose my dta?

No data will be lost.

@imukoko

Please help us we are stuck, am collecting my data offline and am worried at this point in time i don`t know what to do

Be sure to keep the collection devices safe. They can resume uploading submissions as soon as the service is available again.

[jnm]

I’m very sorry to inform you that another day brings another AWS-related outage: Outage of Global instance, May 10, 2026.

I will close this topic in favor of that one, so that we have an accurate date in the topic title to avoid confusion.