Problem accessing reports with graphs and charts

ian84best · January 7, 2021, 2:34pm

Sorry the image 1 and 3 in that post do not work. I believe this is a private message though no?

Kal_Lam · January 7, 2021, 3:00pm

Press the entire link and you should be directed to a post discussed previously.

ian84best · January 7, 2021, 4:07pm

Continuing the discussion from Report not showing:

Hello, is there something i can do to fix the issue. I am on a bit of a deadline to analyse the data,

Many thanks

Kal_Lam · January 7, 2021, 4:12pm

We shall get back to you soon!

ian84best · January 7, 2021, 4:13pm

Thanks a lot

Kal_Lam · January 8, 2021, 4:09am

Hi @ian84best,

This seems to be a bug at our end and we have a GitHub issue for the same. Maybe you could follow it here:

Will let you know when we fix this back in our system.

ian84best · January 8, 2021, 8:31am

Many thanks, keep me posted

ian84best · January 12, 2021, 9:21am

Hello there Kal_Lam do you have an idea when the problem with the charts is likley to be fixed. I need to make a decision whether to manually create them all offline in excel or wait for the Kobo Fix.

Many thanks
Ian

Kal_Lam · January 12, 2021, 10:26am

Hi @ian84best,

It should take some time. We thus advise you to create it manually for now.

ian84best · January 12, 2021, 10:29am

Ok, thank you for the prompt advice

Ian

Aurore · January 18, 2021, 11:38am

Hello Kal_Lam,

I have the same problem (page going blank when clicking on “data”

The user name is xxxxxxx
The project is “Suivi BFM”
And the server is “https://kobo.humanitarianresponse.info”

Could you please help me fix this issue?
Thank you
Aurore

Kal_Lam · January 18, 2021, 11:47am

Welcome to the community @Aurore! This is a bug and has already been flagged with the developers. Will let you know when the issue has been solved.

SelmaV · January 19, 2021, 3:57pm

Hello! I have the same problem. The datas are still there but I can,t no longer see the analysis and report. I am using a French version. How did you solve this problem?

SelmaV · January 19, 2021, 4:00pm

Hello Kal! I have the same problem than Aurore and Ian84best. Do you info on my project in order to solve it ou is it a general bug of KOBO that will soon be solved?

Kal_Lam · January 19, 2021, 4:01pm

Welcome to the community @SelmaV! it’s a bug and have already been reported to our developers. Will get back to you when the same has been solved.

SelmaV · January 19, 2021, 4:04pm

Ok. How long does it usually takes to solve? People on the field can actually continue to fill the forms (surveys) and data are still coming in. Should we put a hold on this? Thank you so much for your help!

Kal_Lam · January 19, 2021, 4:07pm

@SelmaV the data collection should not be affected by this bug. It only affects the data visualization. So maybe you could later on download the data in an excel format and prepare the required report accordingly.

SelmaV · January 19, 2021, 4:10pm

It is a solution but not ideal because we are collecting continued datas on the filed for COVID-19 and we need to have a quick look at these datas every week.

If we start a new project, can we transfert the datas in the Excell database?
Thank you again Kal!

Kal_Lam · January 19, 2021, 4:13pm

@SelmaV, exporting and analyzing data through excel should not be an issue.

SelmaV · January 19, 2021, 4:15pm

I am asking about doing the reverse process, importing my actual datas to a new project where i can use the report fonction. Is this feasable?