Problem uploading a "finalised form"

[dvanluijn]

We are trying to send a ‘finalised form’ but receive an error message: Error Generic Exception: (404) at https://kc.kobotoolbox.org/dvanluijn/submission?deviceID=collect%3ApTsad87cSJxB01Lp

Using the latest version of KoboCollect (V2021.2.4) on an android mobile (SamsungGalaxyJ6).

Does anyone know how to solve this issue?

Thanks,
Don

[Kal_Lam]

Welcome to the community, @dvanluijn! Have you gone through this post discussed previously (it should help you solve your issue)?

Problems in sending data to the server

You will need to do the following that this case: Delete all the forms and submissions from your Collect android app. Get a blank form (survey project) to your app. Start collecting data. Then save and submit it to the server. There should be no issues now.

[dvanluijn]

Indeed, this solved the problem. Thank you kindly for your response.