Hi @ibagur,
Welcome to the community! We would advise uses to use the following method to handle other responses as outlined in the support article User-Specified “Other” Responses for Multiple-Choice Questions. This method of using the other should solve your issue.
Besides, it seems that you are using the following method as outlined in the image below:
In the survey tab of your xlsform:
In the choices tab of your xlsform:
Reference xlsform:
or_other examples.xlsx (10.9 KB)
When using the xlsform, you are not able to download the other that has been captured while collecting data. As a reference, please see the image shared below (where data is being downloaded as XLS version):
However if you try downloading your dataset as xls (legacy) you should be able to download the same. As a reference, please see the image shared below:
Hence request you to use this method to download your dataset with other that you have captured.
Have a great day!
