Unable to delete or edit some submissions

[Kal_Lam]

@Juan, you will also need to check the duplication of the submissions through the _id and _uuid. Did you also have a chance to look at the duplicate submissions through these two variables?

[Juan]

Hello again Lam.

I attach the screenshot.

It seems that the _id is indeed different but the _uuid it is not, i know that the _id identifies an specific row, however the _uuid i don’t know what is or its purpose.

Thank you Lam!

[Kal_Lam]

@Juan, would you mind sharing with me the following details through a private message? I would like to have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Juan]

Done, thank you.

[Kal_Lam]

Did you also use the REST servers for this project?

[Juan]

Hello.

Yes i used them for all the projects inside that user account and it worked just fine, but i think it was responsible for the duplication, so i deleted it. The weird thing is that only duplicated values in some of the projects (only 3) of the 12-13 that i have there.

[Kal_Lam]

OK. I will have a closer look and get back to you soon!

[Kal_Lam]

@Juan, one final question, did you also upload the submissions manually to your server?

[Juan]

Hello Kal, thank you for the follow up.

Yes, we uploaded them manually using the forms.

Thank you again.

Best,
Juan

[Kal_Lam]

So this means you uploaded your submissions manually as outlined in this support article Manually Uploading Submissions? Or, could you provide details on how you did it if it was something else?

[Juan]

Hello Kal.

I am so sorry, i misunderstood the question, i wanted to say that we upload them just filling up the forms (like this one: Enketo Express for KoBo Toolbox etc) we didn’t use any other method to import data or anything, just filled up the forms.

Thank you.

Best,
Juan

[Kal_Lam]

@Juan, could you also provide more details about the REST services you used for this project? Maybe the details should help us spot the issue and prevent it from happening in the future.

[Juan]

Hello, thank you for the follow up.

I followed the steps under the title: **E-mail Notifications using Microsoft Power Automate (formerly Microsoft Flow) ** from this archive provided by UNHCR:

https://im.unhcr.org/kobosupport/

. It worked perfectly, but i believe it was the cause of the issue.

Thank you Kal.

Best,
Juan

[Kal_Lam]

Thank you for providing all the details @Juan! I will reach you back if anything else is needed.

[Juan]

Hello Kal, how have you been?

Any news regarding these issue?

Thank you for all your help.

Best,
Juan

[Kal_Lam]

We will get back to you soon @Juan!

[Josh]

Hi @Juan, please note that the issue should be resolved for those projects

[Juan]

Thank you for all your Help Josh! I checked and they were all deleted!

Happy weekend!

Thank you again

Best,
Juan

[Juan]

Kal, hello!

I just wanted to say thank you for all your support, the duplicated submissions were successfully deleted.

Thank you!

Best,
Juan

[wroos]

Hello @Josh, @Kal_Lam, @Juan,
is this issue related to the recent thread concerning duplicates, please?
See Submissions being duplicated with same uuid
Are the REST services a cause?
Kind regards