Dear colleague,
kindly note that I did some updates on a form and after that, I am unable to export the data.
Your help is highly appreciated.
username: xxxxxxx
form name: Return Information Sessions
Regards,
Arwa
Dear colleague,
kindly note that I did some updates on a form and after that, I am unable to export the data.
Your help is highly appreciated.
username: xxxxxxx
form name: Return Information Sessions
Regards,
Arwa
Welcome back to the community, @alhassou! Could you let us know the updates you had made to your form so that we could troubleshoot your issue?
I did the below updates
Did you also redeploy after making changes to the form? Did you try downloading your data in XLS (Legacy) format?
Yes, I deployed it after these updates.
It is working fine when I am trying to download it in XLS (Legacy) but the problem it downloads the answer/choices as labels
What is the error message that you see when you try to download your data in a normal XLS format?
@alhassou, could you share with me the following through a private message so that I could have a closer look at it?
Hi @alhassou, I’m looking into this now and I have a feeling it’s related to the same issue discussed here:
If so, the fix should be deployed soon. In the meantime, unfortunately the work-around is the export your data with only the latest version, i.e. with this box unticked: