Unable to get a blankform even when the url is correctly specified with good internet

[Kal_Lam]

Welcome to the community, @agabagerald! Incase you have missed this support article previously (it should help you solve your issue):

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)