Unable to open the form

[mismail]

My colleagues in the field have been unable to access the form since last week. I can open it easily with no issues and we all are using google chrome.

They are getting this message:

Loading Error

Error occurred during the loading of this form. It is recommended not to use this form for data entry until this is resolved.

Please contact [support@kobotoolbox.org with the link to this page and the error message below:

Browser storage is required but is not available, is corrupted, or is not writeable. If you are in ‘private browsing’ mode please switch to regular mode, otherwise switch to another browser. (error: {“isTrusted”:true})

[wroos]

Sorry, is this a duplicate posting to the same issue?

Form will not load in Firefox

Hello @vivienk, Probably the cache was not well cleaned. Clean browser cache again, close the browser. Msybe even reboot the device.

Let us avoid this in the forum, please. You might delete one? Thanks.

[mismail]

It was the same issue faced by the team in the field. Now seems it has been solved

[Kal_Lam]

Thank you for confirming @mismail!