Dear KoBoToolbox Community Forum,
I hope this message finds you well. I am writing to report a 500 error that I have encountered while using the KoBoToolbox platform.
I have been using the KoBoToolbox humanitarian server for various data collection tasks, but I have recently encountered a recurring error:
“500 Error. If this is a significant error that needs to be fixed, please send a support request to support@kobotoolbox.org with information about what triggered this error.”
My API link is: //kc.kobotoolbox.org/api/v1/data/1139437.xls
. I am seeking assistance to resolve this issue. The problem occurs when I link my database to the web. Previously, I could refresh my Excel database and it would automatically update the data from the web. However, starting today, I have been receiving this error message, as shown in the attached screenshot.
The form is publicly shared via the following link:
API Link: //kc.kobotoolbox.org/api/v1/data/1139437.xls
Please let me know if you need any additional information to help resolve this issue. I appreciate your support in addressing this matter.
Thank you!
Best regards,
Rasel