500 Error seen while trying to download data in XLS(legacy) format

Hello, Everyone.
I have met an issue when I selected the xls(legacy) in “Download data” tag. The following image is the screenshot of what I got. Please give me some advices about this issue.
Thanks.

Hi @yongkui,

Are you are able to download the data despite seeing the error message or are you stuck with downloading the data. If stuck would you be able to let us know the server (OCHA or HHI) you are using so that we could have a look at our end.

Have a great day!

Thanks for replying.
I have stuck on it, I can not download the data now.
When I change the export type, the error will be shown every day. But when I run “/manage.py remongo” command then it works.
So I guess this issue is related with mongodb.

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Hi @yongkui,

Are you using a self hosted server of KoBoToolbox?

Have a great day!

yes, I have deployed it on my own server.

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