500 Error - "Submission Failed" - Editing Submitted Form Data on Enketo

Hello all,

I am writing with a problem when trying to edit submitted data via an Enketo form on the humanitarian server.

My project has 10 users. One user keeps getting an error message when trying to edit submitted data. The message says “Submission Failed: The data server for your form or the Enketo server is down. Please try again later or contact support@kototoolbox.org.(500)”

This user is able to edit forms on other projects with no problem. Additionally, the other 9 users don’t have this problem with the project. Finally, when I log in with the user’s credentials, I am able to edit the forms and submit with no problem.

Things we have tried already:

  • Restarting the computer
  • Logging in and out
  • Using an incognito browser window
  • Using different browser
  • Trying incremental editing with repeated saving/submitting
  • Waiting
  • Repeatedly clicking ok/submit

We reached out to the support@kobo team who directed us to post here. Any adivce or guidance would be very much appreciated!

Thank you so much!

@happygreenshmoo, could you unshare the project with the user who has the edit issue and reshare it again to see if that helps?

Thanks so much! This worked!!

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@happygreenshmoo, :clap: :heart: :partying_face: