500 Error when deploying form

User Support Form Building
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1

Hi,

I am getting the 500 error when deploying a from which has been validated so no errors. What could the issue be? I can preview it but it wont deploy

2

Welcome back to the community, @Elyjoy! Could you let us know the server you are using? Please also let us know the total number of questions you have in that form. These details should give us a clue about your issue.

3

I am using the kobo server and the form has 9 questions

4

@Elyjoy, 9 questions in a form should not have issues uploading to the server. Did your XLSForm pass the online validator check?

5

Yes it did
Impact Study Consent Form DRC (1).xlsx (22.4 KB)

7

@Elyjoy, thank you for brining this to our attention. Kindly please follow the instructions outlined below to overcome this issue (temporality until we identify the issue and fix it).

  • Use this XLSForm. Here in this version I have removed the default_language and instance_name column header as your form only have one language and you have not defined any instance_name to your form. So removing them would not affect your project details.
    Impact Study Consent Form DRC (1).xlsx (24.2 KB)

  • Upload this XLSForm to your server.

  • Do not deploy. Instead after uploading the XLSForm, press the pen like edit button to edit the form in the formbuilder.

    Image 3
    Image 31662×424 15.9 KB

  • Now, go to Layout & Settings as shown in the image below:

    image
    image446×608 15.5 KB

  • Change Grid theme with headings in ALL CAPS to Grid theme as shown below:

    image
    image448×591 14.8 KB

  • Now SAVE the form and then Deploy.

These steps should solve your issue.

8

Thank you, this worked

1 Like
9

@Elyjoy, :bowing_man: