500 server error occurs during new account creation, and confirmation emails are not sent even though accounts are created

Kobo On Your Own Server
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1

Hi everyone,

I’m running into an issue when creating new Kobo accounts and was hoping someone here could help or point me in the right direction.

When a new user account is created, the process returns a: **“Server error (500) – Something went wrong when trying to process your request.”
**
Despite the error, the account does appear to be successfully created on the backend. However, the confirmation / welcome email is never sent to the newly created user.

Expected behavior:

  • Account creation completes without a 500 error

  • User receives the standard account confirmation or welcome email.

This happens consistently when creating new accounts. The error appears during the account creation flow, not login. I am unsure whether the 500 error and missing email are directly related as everything else works as expected.

Has anyone seen this before or knows what could cause a 500 error while still partially completing account creation?

Thanks in advance for any help!

2

Welcome to the community, @Curious! Are you one a public KoboToolbox server or are you on a self-hosted KoboToolbox server?

3

Thanks, glad to be here.

It is self-hosted server although I am not the one that originally set it up. So I found it with the issues.

4

@Curious, if it’s a self-hosted server then you may need to reach out to your sysadmin team. They should be able to fix this for you.

5

Lol to clarify, it was handed over to me to fix the issue. So I thought of seeking guidance on how to go about it from this forum

7

Hi everyone,

I’m running into an issue with my self-hosted Kobo instance and would appreciate some guidance.

All my Docker containers are running and appear healthy. However, when I access my site, the page does not load properly and the browser console shows the following errors:

GET https://my site/static/js/redirect_obsolete_browsers.js net::ERR_ABORTED 404 (Not Found)
GET https://my site/static/compiled/vendors-5016c34c3a72d4c608da.js net::ERR_ABORTED 404 (Not Found)
GET https://my site/static/compiled/app-934c4b32e27dd2af478a.js net::ERR_ABORTED 404 (Not Found)
GET https://my site/static/js/global_t.js net::ERR_ABORTED 404 (Not Found)

It looks like the static files are not being served correctly.

To troubleshoot, I ran collectstatic and manually copied the downloaded static files into the appropriate directories inside both:

  • the nginx container

  • the nginx-certbot container

Despite this, the site still does not load and the same 404 errors persist.

Has anyone encountered this before?

Any help would be greatly appreciated.

Thanks in advance!

8

Hi everyone,

I’m running into an issue with my self-hosted Kobo instance and would appreciate some guidance.

All my Docker containers are running and appear healthy. However, when I access my site, the page does not load properly and the browser console shows the following errors:

GET https://my site/static/js/redirect_obsolete_browsers.js net::ERR_ABORTED 404 (Not Found)
GET https://my site/static/compiled/vendors-5016c34c3a72d4c608da.js net::ERR_ABORTED 404 (Not Found)
GET https://my site/static/compiled/app-934c4b32e27dd2af478a.js net::ERR_ABORTED 404 (Not Found)
GET https://my site/static/js/global_t.js net::ERR_ABORTED 404 (Not Found)

It looks like the static files are not being served correctly.

To troubleshoot, I ran collectstatic and manually copied the downloaded static files into the appropriate directories inside both:

  • the nginx container

  • the nginx-certbot container

Despite this, the site still does not load and the same 404 errors persist.

Has anyone encountered this before?

Any help would be greatly appreciated.

Thanks in advance!

9

@Curious, pinging @stephenoduor for your support here.

10

Hello @stephenoduor

11

Hello @Curious Shoot me a DM and we can chat & can look at the issue

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