Hi everyone,
I’m running into an issue when creating new Kobo accounts and was hoping someone here could help or point me in the right direction.
When a new user account is created, the process returns a: **“Server error (500) – Something went wrong when trying to process your request.”
**
Despite the error, the account does appear to be successfully created on the backend. However, the confirmation / welcome email is never sent to the newly created user.
Expected behavior:
-
Account creation completes without a 500 error
-
User receives the standard account confirmation or welcome email.
This happens consistently when creating new accounts. The error appears during the account creation flow, not login. I am unsure whether the 500 error and missing email are directly related as everything else works as expected.
Has anyone seen this before or knows what could cause a 500 error while still partially completing account creation?
Thanks in advance for any help!
