Adding images to questions

User Support Form Building
24

Thank you @Kal_Lam is good to know that. However nor the web version or the app version show the images. For example on the preview version it doesn’t even try to load de image, like yours where it shows a broken file.

photo_2020-11-25_19-03-30
photo_2020-11-25_19-03-30640×1280 13.5 KB

Captura de pantalla de 2020-11-25 19-01-55
Captura de pantalla de 2020-11-25 19-01-55785×943 15.9 KB

1 Like
25

Could you kindly please share with me your username, project name and the server you are using through a private message. Maybe i would be able to help you out then.

1 Like
26

Well, FYI, i am able to see the image at my end:

image
image685×924 29.4 KB

Tested this with chrome browser.

32

Hi everyone,

I tried all of the things above, but the image is not working. I can share the questionnaire personally… Could there be other possible explanations?

Thank you!

33

@alexine11, could you share with us a screenshot so that the community would be able to know what is not working at your end?

34

1

Thank you for your answer!

This is what’s shown

35

Hi @alexgmuriithi
Just to clarify, are you using the exact process as had been recommended by @Kal_Lam to @MaIsAp?

Just confirm the following:

  1. Where are you trying to test if the image is working? Preview, Enketo, or Collect
  2. Have you uploaded the image files onto the project?
  3. Have you ever used this procedure before and it worked?
  4. Lastly, if No to 4 above, please confirm if you have gone through the procedure as explained here

Stephane

36

@alexine11, great! So could you also share two screenshots? One from the xlsform that holds the image question and the other from the SETTINGS>Media.

37

@Kal_Lam

image
image1920×1080 305 KB

→ survey: yellow=what I changed

image
image1920×1080 259 KB

->choices

image
image1920×1080 225 KB

38

Hi @stephanealoo. Thank you very much for your respons.

  1. Collect
  2. yes
  3. No, it’s my first times
  4. Yes, I did, several time, but I might have overseen something without knowing.
39

@alexine11, looking at both your xlsform and from SETTINGS>Media, I see that that the file name seems to be an issue.

Image 1
Image 11920×1080 186 KB

You xlsform has a filename of test.jpg while the filename from SETTINGS>Media is test.jpg.jpg. Fix the latter and that should solve your issue.

1 Like
40

@Kal_Lam

Yes, indeed, it works!! Thank you so much for all the help using this great tool.

1 Like
45

@akterhossan154, have you gone through our support article Adding Various Types of Media (image, audio, video) to a Form? It should solve your issue:

47

Hi,
Please, I would like to know how can I add two audio files to the same question. I need the participant to hear the two audios before he answers.
I tried to put the first audio file name, (alt+enter), and then the second audio file name in the same case but on two lines. It didn’t work, only the first audio shows up in the question.
Can you please help me with this.
Thanks in advance.