Thanks @stephanealoo for the suggestion.
But practically, it is not possible to get this done at field level in more than 70 mobile phones. In such case, I would prefer using other mediums to circulate the message in the team groups that is easy for the team also to follow.
However, I would request the Kobo team to please resolve this issue as I feel that building it in form would always be the most preferred option.
Media file (in mp4 format):
Unable to upload an mp4 format as the platform does not support the same. Try using any sample that is available at your end.
Thanks to all of them who answered the query very well. I just want to share one important point while adding video to Kobo form. That is, the video must be optimized with the help of the InShot Pro APK before uploading.
Thank you for posting this. I am trying to upload a video .mp4 format to a form, and I am still getting the same issue mentioned in this thread - thats seems had been solved back then. I am following the steps one by one, but I keep on getting a error message saying it couldn’t be uploaded. Is there any way to fix this?
Unfortunately any of this worked. I was using the support article’s instructions, but the problem is that when I try to upload any video file it gives me an error message, so it is never uploaded in the media section of kobo. I have tried with -avi, .mov and nothing worked. I tried uploading other files like an image and it did work…
I just tried reducing the video to the minimum size and it worked!! but the quality of the image is very low… so I will try zipping the right one and see if it works… Thank you very much for the help!
@Kal_Lam this is just to let you know that zipping it doesn’t work - I assume the system wouldn’t recognise the extension as valid - but decreasing the size did. Thank you for the help!
Glad you solved it, can you also share the new size of your video? So in the future, if someone has the same problem, we can know what is an acceptable size.