Audio URL is not showing in downloaded xls data file

[ms1819]

Downloaded data xls form but audio URL is not showing in xls file. Audio name is showing but URL column is blank. What is the problem behind this?

[Kal_Lam]

@ms1819, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@ms1819, thank you for your patience. We are investigating and will get back to you once we find any issues.

[Kal_Lam]

@ms1819, the issue has been resolved by now. Could you kindly confirm?

[ms1819]

Yes, the problem has been resolved. I have tested and it’s showing audio URLs. Thanks

[Kal_Lam]

@ms1819,