User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory. Account Issues

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4710	February 11, 2026
Kobo Rating question type in Monday.com integration User Support	2	18	April 6, 2026
Unable to see more than 1000 entries on Map Data Management bug , maps	2	31	April 6, 2026
GPS location link with each data collected User Support active-gps	4	39	April 5, 2026
"filename.xxx could not be found" for XLS form type select_one_from_file Data Management media , edit-submission	4	24	April 2, 2026
Unable to redeploy XLS form (Server error (500)) Form Building odk-validate , deploy-error	2	17	April 2, 2026
REST API not working API rest-services	2	24	April 2, 2026
How do I validate input and prevent data entry errors? Form Building constraint	1	10	April 2, 2026
Unable to submit completed forms with non-owner accounts on encrypted form User Support encryption	5	32	April 2, 2026
Respondent issues with link provided to fill in questionnaire User Support deploy-form , support , enketo	1	11	April 1, 2026
RNA - Conflict-Induced IDPs - Household Survey, i can not find this project in my web server but the form is available in the app, it can be downloaded and data can be sent too? what should i do? User Support	1	4	April 1, 2026
Data lost? Access denied? Data Management access-denied	5	16	April 1, 2026
ID in Attachment URL Data Management media-image-question , download-media , media-url , private-message	7	69	April 1, 2026
How can I share a form that doesn’t require a login? Data Collection login	2	18	March 31, 2026
Download via API limited to 100 observations User Support api , data-download	16	123	March 31, 2026
Error “No results found” related to media Data Management media-image-question	2	10	March 31, 2026
Trip Duration Problem Form Building odk-validate , deploy-error	1	17	March 31, 2026
Accessibility of surveys for persons who are blind or have low vision Data Collection audio , data-collection	3	201	March 31, 2026
ERRO 400; Unable to edit form Data Management edit-submission	9	37	March 31, 2026
Previously collected KoboToolbox submission fields turned blank after adding Dari and Pashto to a deployed form Data Management manage-translations	1	11	March 31, 2026
Complex Form Logic, Data Validation, and Submission Issues in KoBoToolbox for Large-Scale Surveys Form Building	3	46	March 31, 2026
Cannot connect from mobile using KoboCollect Data Collection kobocollect	1	19	March 31, 2026
Error 403 API API r-software	2	19	March 30, 2026
Dynamic data attachment issue /root/ error Form Building dynamic-data	3	16	March 30, 2026
UNFPA Nexus plus project monthly report form 2026 User Support kobocollect , enketo , data-download , odk-validate	1	19	March 28, 2026
Analiza Kustu Efetividade Hakiak Fahi iha Suku Mubisse Villa, Posto Administrativu Maubisse, Munisipiu Ainaro User Support kobocollect	1	19	March 28, 2026
Auto Saving for low battery Data Collection data-download	1	19	March 27, 2026
Dynamic data attachment breaking User Support	2	19	March 26, 2026
Lost data from forms [edit] Data Management data-missing	6	25	March 26, 2026
How can I check if my account is hosted on the global or EU server? Account Issues login , server-location	2	16	March 25, 2026