User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues Data Collection Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	7	4641	November 6, 2025
How can I make a limit to the 'integer' data type (e.g. 01 to 99)? Form Building constraint , regex	10	3386	January 7, 2026
Problems with QR codes User Support kobocollect	0	4	January 7, 2026
Audio not playing in Kobocollect app User Support	2	6	January 7, 2026
Disable Draft in Kobo Collect Data Collection draft-submission	2	18	January 6, 2026
Column in the Excel file is missing data that was visible in the KoBo account Data Management data-download , data-missing , view-table-data	1	9	January 6, 2026
Form field filled but no data showing Data Management redeploy , mandatory-response , private-message , clone-project	17	66	January 6, 2026
MP3 audio in select_multiple choices not visible on Kobo web forms Form Building choices , select-multiple , media-image-question , video-question	0	6	January 6, 2026
Deleting Kobo Account Account Issues deleting-account	6	2581	January 6, 2026
I want to develop questionnaire Form Building form-building	2	11	January 6, 2026
Username and password not recognized Account Issues login	2	12	January 6, 2026
Changes in new version Form Building edit-saved-form	1	11	January 6, 2026
Include Attachments in Bulk Update API Call API api , edit-submission	0	5	January 5, 2026
Autocomplete appearance / select_one Enketo issue Form Building autocomplete	1	8	January 5, 2026
Repeat group counter Form Building repeat-group , repeat-count , odk-validate , position	5	21	January 5, 2026
I can't locate the images captured from kobocollect Data Management media-image-question , image-missing	2	6	January 5, 2026
Urgent – Account email changed without permission - NGO Account Account Issues account-settings , transfer-account	1	15	January 5, 2026
Unable to preview and deploy Form Building deploy-error	2	14	January 4, 2026
Connecting to Server issue !URGENT HELP NEEDED Data Collection kobocollect , get-blank-form	3	25	January 2, 2026
I am a new user and unable to download XLS form to validate my form Form Building download-xlsform	1	12	January 2, 2026
Not able to download my form in Xls format Data Management data-download	2	30	January 1, 2026
Getting a summary report at the end of the form Form Building note , response-in-question	1	15	January 1, 2026
Pulldata is not working on KoboCollect (Android)! Form Building kobocollect , pull-data , csv-file	2	5	January 1, 2026
Write in CAPITAL LETTERS Form Building regex , uppercase , translate	1	7	January 1, 2026
Export Failed - unsupported type <class ‘list’> in write() with a project Data Management data-download-error	1	6	January 1, 2026
Submission Issue - Error(500) Data Collection kobocollect , submission-error	1	9	January 1, 2026
Error message when uploading results Data Collection kobocollect , submission-error	1	5	January 1, 2026
Access Denied in all 17 projects Data Management access-denied	1	7	January 1, 2026
Having cloning issue Data Management private-message , clone-project	2	14	January 1, 2026
Enketo - TypeError: Cannot read properties of null (reading 'dataset') Bug Reporting enketo , select_one_from_file , autocomplete , repeat-group , repeat-count	7	2326	December 29, 2025