User Support

Data Collection Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	6	4477	May 29, 2025
Bug when editing submissions with many images in a repeat group (multi-batch issue) API repeat-group , media-image-question , edit-submission	2	11	June 12, 2025
Multimedia files 'Could not find' Data Management bug , private-message , media-missing	4	27	June 12, 2025
Failed to load data from __url__ Form Building odk-validate , loading-error	3	23	June 12, 2025
How to allow multiple selections using sorting in form? Form Building rank-question , select-multiple	3	16	June 12, 2025
Automatically connect data to Excel or Power BI Data Management power-bi , excel-power-query	2	20	June 12, 2025
Automatic Link to Database Form Building pull-data	7	31	June 12, 2025
Pull Data large file .csv Form Building csv-file , media-zip	2	10	June 12, 2025
502 Error all day Account Issues server-issues	7	56	June 11, 2025
I can't save or print the files Data Management bug , pdf , print-submission	4	21	June 11, 2025
Read the Id information Form Building media-image-question	3	9	June 11, 2025
Matrix question disintegrate Data Collection kobocollect , enketo , question-matrix	2	8	June 11, 2025
Survey Unable to Run Form Building odk-validate , preview-error	2	11	June 11, 2025
Using csv file in media Form Building select_one_from_file , csv-file	1	13	June 11, 2025
What is Data Extraction? User Support support	1	12	June 11, 2025
Background Audio Skip Logic Form Building skipping , select-one , background-audio , new-article	1	8	June 11, 2025
Hide Text while typing Form Building hide-input	2	13	June 11, 2025
How to use `sort` parameter in KoboToolbox API? What field types are supported? API api , sort	2	31	June 4, 2025
Has anyone figured out a better way to collect geopoints when respondents move between multiple locations? Form Building geopoint	2	21	June 10, 2025
Audio transcription function is not working: Error message: "Error retrieving processing data" Data Management private-message , nlp	4	14	June 10, 2025
Embedded form errror 403 Data Collection enketo , login	4	27	June 10, 2025
DDA Not Linking Form Building dynamic-data	2	13	June 10, 2025
The devices used for data collection show that these submissions were successfully sent, but they are not appearing on the KoboToolbox server data section Data Management login , data-restoration , data-missing , odk-briefcase	7	34	June 10, 2025
Is it possible to resend the finalized ones that had been previously sent? Data Collection kobocollect , data-restoration , odk-briefcase	1	6	June 10, 2025
504 error (Kobo form not accessible) Form Building deploy-error	1	5	June 10, 2025
Deduplication in Kobo Data Management record-duplication	1	9	June 10, 2025
Unknown submission problem on data server. (409) Data Management edit-submission	1	3	June 10, 2025
I would like to compare values across three records (Record A, Record B, and Record C) Form Building calculation , if-statement , note , response-in-question	3	16	June 10, 2025
Failed to duplicate submission Data Management record-duplication	1	3	June 10, 2025
Urvey Start Date not correct Data Management date-time , submission-time , start , end	1	3	June 10, 2025