User Support

Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4685	February 11, 2026
Error 403 Forbidden API r-software	2	5	February 27, 2026
Level permissions not working Data Management sharing-permissions , row-level-permission	20	11	February 27, 2026
ReturnURL it's working? Form Building enketo , return-url	6	17	February 27, 2026
Cascading Question Form Building cascading-selects	2	13	February 27, 2026
Reports section says error Data Management custom-reports , view-table-data , private-message	3	10	February 27, 2026
Special character 'à' causes errors in offline form and submisson Bug Reporting enketo , error-message	3	11	February 27, 2026
How to calculate socio economic classification and auto terminate Form Building	10	38	February 27, 2026
URGENT: Request to restore deleted shipments – UID: aZWUS6UUatCyFWDUYegQ7r Data Management retrieve-project	1	9	February 27, 2026
Literacy Widget Not Rendering Correctly on Some Browsers Data Collection bug , enketo , literacy	11	106	February 26, 2026
I am not able to downlaod the data today Data Management data-download , private-message	1	9	February 26, 2026
Submission Issue - Error(500) Data Collection kobocollect , submission-error	2	26	February 26, 2026
How do I resolve this problem? Error: (500) at https://kf.kobotoolbox.org/submission?deviceID=collect%3A85HqCFmYkMnZIfj9 Data Collection kobocollect , submission-error	6	82	February 26, 2026
Can't load form in the App Data Collection kobocollect , get-blank-form , odk-validate	1	7	February 26, 2026
Downloading project KoboToolbox in Kobocollect App Data Collection kobocollect , get-blank-form	5	20	February 25, 2026
Automatic group repetition with systematic blocking of duplicates Form Building repeat-group	1	8	February 25, 2026
Error 400.cannot edit the forms Data Management submission-error , edit-submission	4	28	February 25, 2026
Https://kf.kobotoolbox.org/#/projects/home User Support support	1	8	February 25, 2026
[line: 12] List name not present in the options spreadsheet: nl47h60 Form Building odk-validate , form-design-error	1	5	February 25, 2026
Selecting OD zones from GeoJSON polygons in KoboCollect Form Building	0	4	February 25, 2026
Problems accessing the forms Data Management view-table-data , private-message	1	12	February 25, 2026
It's not showing me the image; it says "FILE COULD NOT BE FOUND" Data Management media-image-question , edit-submission	1	7	February 25, 2026
Fake location not working Form Building gps , active-gps , gps-threshold	6	370	February 25, 2026
Media links broken after unarchiving project – BlobArchived error Data Management archive-project , media-url , private-message	10	32	February 25, 2026
Permissions not working Data Management sharing-permissions , row-level-permission	8	13	February 25, 2026
Enable Data Review User Support kobocollect , enketo , sharing-permissions , data-download , edit-submission	1	9	February 24, 2026
Data submission error Data Collection kobocollect , submission-error	4	26	February 24, 2026
Roaster data do not appear Data Management repeat-group	1	10	February 23, 2026
Which server gives us the admin right to be able to assign 10 enumerators on one form for data collection Data Management sharing-permissions , row-level-permission	2	145	February 21, 2026
Error accessing the Edit in Form Builder Form Building cascading-selects , edit-saved-form	3	20	February 21, 2026