User Support

Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	14	2109	August 19, 2021
Error message seen: Cascading choices can only reference one choice list Form Building cascading-selects , deploy-error	8	13	August 16, 2022
Enketo not supporting the username function Data Management enketo , metadata , username	9	63	August 16, 2022
Converting kobo forms to word documents Form Building xlsform , print-questionnaire , odk2doc	8	62	August 16, 2022
Issue exporting data from tablets while offline Data Management	0	5	August 16, 2022
Download images via API - curl php API api , curl	2	10	August 16, 2022
Integrate KoboToolbox with mailchip and WhatsApp Business Data Management form-building , data-collection , whatsapp	5	579	April 2, 2022
Need to implement Intervals Form Building last-saved , sampling	1	12	August 16, 2022
Unable to limit accepted files Form Building kobocollect , enketo , upload-file	4	24	August 16, 2022
Delete Api Services API api , delete-records	4	11	August 16, 2022
Embed YouTube Video Form Building media-image-question , media-url , video-question	2	10	August 16, 2022
Problem in Enketo/Preview when using choice_filter (Dynamic Choice Label) Form Building kobocollect , enketo , cascading-selects , odk-collect	3	292	August 16, 2022
Starting KOBO form with predefined Value from external source Data Collection api , rest-services	2	19	August 16, 2022
Using ttf font for styling prompts Form Building styling-prompts , markdown , font	1	16	August 16, 2022
Compute Member of Household Rooster Value with Source from Repeat and Non-rehash Question Form Building repeat-group	1	8	August 16, 2022
Error: Data server did not accept data. Contact the survey administrator please. (400) Data Management submission-error , enketo , edit-submission , private-message	3	30	August 16, 2022
Error pop-up while Inserting a logo Form Building logo	5	30	August 16, 2022
How to add a thank you message with a link at the end of the web form Form Building enketo	1	15	August 16, 2022
Showing correct answers only Form Building select-multiple , prefill	5	21	August 15, 2022
Constraint on Response Form Building select-one , constraint , constraint_message	11	35	August 15, 2022
Challenge using If statement with both OR and AND conditions Form Building select-multiple , if-statement	5	16	August 15, 2022
Running larger project Data Collection kobocollect , enketo , odk-collect	1	22	August 15, 2022
Select collect form Data Collection kobocollect	2	15	August 15, 2022
Saving and downloading data collected in pdf Data Management pdf , edit-submission	7	678	August 15, 2022
Audio not able to play Data Collection audio	2	18	August 15, 2022
Configuring `Collect android app` Data Collection kobocollect , odk-collect	1	8	August 15, 2022
My fine settings was update ovrr wifi. After d updated. My data was lost pls how do i get my data back Data Management data-missing	1	16	August 15, 2022
Limit user submissions response Data Collection kobocollect , sample	1	27	August 15, 2022
Creating multiple users with one email address Account Issues creating-account	3	26	August 15, 2022
Using Date to create skip logic Form Building skipping , date , today	1	14	August 15, 2022