User Support

Data Collection Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4425	April 25, 2025
Utilisation de formules Excel dans un formulaire XLSFORM User Support	0	1	May 16, 2025
Higher Education Community Vendor Assessment Toolkit (HECVAT) User Support	0	2	May 16, 2025
The number of submissions is only shown on the main page Data Management view-table-data	1	6	May 16, 2025
Submission Error Report: "ID Error" Issue on smartphones During Survey Data Collection submission-error	0	3	May 16, 2025
Kobotoolbox is not loading projects Account Issues server-issues	17	91	May 16, 2025
Error when submiting form Data Collection	0	7	May 16, 2025
Uploading Excel form User Support	2	12	May 16, 2025
Unable to auto-detect delimiting character Data Management edit-submission	4	22	May 16, 2025
Subscription Account Issues subscription-plan	3	25	May 16, 2025
Dynamic choice label with appearance autocomplete - Update problem in Enketo (KoBo) Bug Reporting bug , enketo , appearance	3	976	May 16, 2025
Tried to preview form. Here isthe error I get. Please, what is the way forward? Data Collection server-issues , loading-error	6	216	May 16, 2025
Question with multi-select option as a follow on question to a question with multi-select option Form Building	1	5	May 16, 2025
The created form operates well on the web but not on Android Form Building	1	3	May 15, 2025
Missing Values Data Collection	1	9	May 15, 2025
Data Showing on the kobo portal but not in XLS downloaded file Data Management data-download , data-missing	10	1036	May 15, 2025
There has been a problem trying to replace ${} with the XPath to the survey element named ''. There is no survey element with this name. kobo comunity Form Building odk-validate	2	9	May 15, 2025
How do i send a private message to a user in the community forum? User Support private-message	11	4223	May 15, 2025
No submitted data in my projects Data Management data-missing	24	153	May 15, 2025
Delete Media/CSV Files via API throws HTTP error 500 since release 2.025.02 API media , api , rest-services , delete-media	2	11	May 15, 2025
Deployed form is not appearing in the Download form section in the kobocollect app Data Collection kobocollect , get-blank-form	2	8	May 15, 2025
Sum validation error Form Building sum , form-design-error	2	5	May 15, 2025
Problem with sending forms Data Collection submission-error , enketo	2	4	May 15, 2025
Error in date seen in View utility Data Management date , private-message	7	433	May 15, 2025
Inconsistencies in dates when viewing data Data Management view-table-data , date	10	481	May 15, 2025
Error on form Data Collection enketo , error-message	1	9	May 15, 2025
Kobo keeps giving me error 402 Data Management edit-submission	1	7	May 15, 2025
Data Extraction in Kobocollect Form Building kobocollect , enketo , pull-data , csv-file	1	7	May 15, 2025
Multiple selection reflected in the question below Form Building cascading-selects	0	2	May 15, 2025
Error: 'str' object has no attribute 'items' Form Building media-image-question	6	18	May 15, 2025