User Support

Account Issues Data Collection Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	22	3144	September 11, 2023
Getting status code 500 error while getting blank form download Data Collection	0	4	September 30, 2023
What cause the error loading in my website Data Collection loading-error	0	4	September 30, 2023
New problem in API v2 User Support	0	9	September 30, 2023
Permanent error message when downloading form on Kobocollect deployed on KoboToolbox Data Collection kobocollect , get-blank-form	1	13	September 30, 2023
Adding totals score of one item from different groups (not repeating) with skip logic Form Building calculate , grouping-questions , repeat-group , sum	6	18	September 29, 2023
Searching data online Data Management view-table-data	5	31	September 29, 2023
Unable to download media zip file Data Management download-media	2	25	September 29, 2023
Is there a way to retrieve a filled survey that was already submitted to make changes? Data Management edit-submission	4	24	September 29, 2023
Automatically capture GPS location Form Building gps , audit	2	24	September 29, 2023
Message from Data Management view-table-data	3	39	September 29, 2023
Error message: Cannot read properties of undefined (reading ‘External Data’) Form Building deploy-error	2	21	September 29, 2023
Automatic selection in select_one Form Building cascading-selects , autocomplete , select-one , default-response	7	20	September 29, 2023
Random choice from a list Form Building randomize-choices	5	23	September 29, 2023
Error evaluation field Form Building odk-validate	2	15	September 29, 2023
Subject: Request for Assistance with Data Form Building Form Building calculation , repeat-group , odk-validate	4	25	September 29, 2023
Sharing Issues Data Collection enketo	3	21	September 29, 2023
How to free up storage in my kobotoolbox account in free legacy plan Account Issues delete-records , delete-project , upgrade-storage	3	29	September 29, 2023
Transfer forms and data Data Management python , kobo-transfer	1	19	September 29, 2023
Processing in export - unable to download data Data Management data-download	5	95	September 28, 2023
Default Today's date Form Building constraint , once , now , date , today	5	6042	September 28, 2023
Freeze a text based on the currency entered Form Building note , jr-choice-name , response-in-question , new-article	5	857	September 28, 2023
Missing data on a CVS export Data Management data-download , data-missing	6	31	September 28, 2023
Help me please I encountered difficulties Data Management view-table-data	1	15	September 28, 2023
Error CSV column heading “” cannot be turned into a valid XML element Form Building pull-data , csv-file , form-design-error	3	18	September 28, 2023
Deleting images Data Management storage-size , delete-image	6	21	September 28, 2023
Deleting photos together with form responses Data Management storage-size , delete-image	2	212	September 28, 2023
When you delete photos from submissions, in image gallery continues appear the deleted photos Data Management delete-records , storage-size	1	15	September 28, 2023
Saved Enketo webform not loading Data Collection enketo	2	19	September 28, 2023
Some column headers missing in XLS/CSV Export Data Management export-data , data-download	2	18	September 28, 2023