User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection Account Issues API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	20	3418	September 11, 2023
HOW can I make a SYNCHRONOUS CONNECTION WITH EXCEL ON MacOS? Data Management	0	1	December 7, 2023
I need cascade select with other specify option Form Building kobocollect , cascading-selects , odk-collect , other	0	3	December 7, 2023
Bulk edit of submissions fails with error response code 500 Bug Reporting error-message , edit-submission	3	16	December 7, 2023
I want to restrict access to some of the deployed forms by specific users (download and use) Data Management sharing-permissions , row-level-permission	3	39	December 7, 2023
Collect data Data Collection enketo	2	220	December 7, 2023
KoboCollect OOM crash Data Collection bug , kobocollect , error-message	3	14	December 7, 2023
Please help me out if use online validator the attachment will disappear and nothing will show up Form Building odk-validate	2	18	December 7, 2023
Unable to do sum User Support kobocollect	0	14	December 7, 2023
I have 20 question that I sum but if I enter some value let’s say 1 all through the total will only display 10 out of 20, although I applied some validation criteria that allows only 0 and 1 on the question Form Building sum , odk-validate , coalesce	4	127	December 6, 2023
KoboCollect v2023.2.4 - Can't add title to the form Data Collection kobocollect , instance_name , edit-submission	4	33	December 7, 2023
I want to show the total of the expenses, but I see that it does not add up the variables Form Building calculation , sum , odk-validate , coalesce	4	38	December 6, 2023
Sum formula Form Building calculation , sum , if-statement	6	2099	January 12, 2020
I have noticed that the images from one surveyor cannot be downloaded Data Management download-media	2	18	December 6, 2023
Data capturing Data Management skipping	6	43	December 6, 2023
Submission of edited entry is always loading Data Management edit-submission	2	19	December 6, 2023
How to Change Owner Data Management transfer-project	1	17	December 6, 2023
How can i separate the Admin and user password for security of my collected data Data Management sharing-permissions , row-level-permission	1	16	December 6, 2023
Report and content analysis Data Management text-question , data-analysis	3	34	December 6, 2023
Problem with submiting form Data Collection submission-error	3	28	December 6, 2023
Handling submission of partially completed surveys in KoBo collect Data Collection kobocollect , upload-data-manually , mandatory-response , custom-logic	3	37	December 6, 2023
User determines how many times a section is repeated Form Building repeat-group , repeat-count	2	19	December 6, 2023
How do I enable respondents (using skip logic) to answer the next question IF they select either of three options from a range of, say 5? Form Building select-multiple	2	22	December 6, 2023
How do I know my URL after creating my account? Account Issues url , creating-account	1	15	December 6, 2023
Data Missing From Submitted Forms Data Management data-missing	2	31	December 6, 2023
Form uploaded on the server but cannot find it on the tablet Data Collection kobocollect , get-blank-form , configuration	4	15	December 6, 2023
I'm currently having trouble logging in Account Issues login	1	21	December 6, 2023
Can't submit Enketo form - endless loading rectangle (hanging when submit button is pressed) Data Collection submission-error , enketo	21	1832	December 5, 2023
What is the XLSFORM code to display form title in multiple languages (English and Arabic) Form Building language	2	604	December 5, 2023
I want to have a constraint against the child over 60 months Form Building constraint , calculate-age , constraint_message , month-year	5	16	December 5, 2023