User Support

Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Account Issues Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	14	1619	August 19, 2021
Unable to export the data Data Management data-download-error , media-zip	16	38	September 22, 2021
Download Fail! Shows Export Failed error message! Data Management data-download-error	10	78	September 22, 2021
Export failed reports on download section Data Management data-download-error	7	21	September 22, 2021
Unable to deploy the XLS Form Form Building deploy-error	10	10	September 22, 2021
Setting choice based on previous answers Form Building choices , cascading-selects , skipping , if-statement	3	6	September 22, 2021
Error generic exception:error:improperly formatted XML Data Collection kobocollect , submission-error , odk-validate	11	98	September 22, 2021
Does renaming a deployed form affect data Data Management data-download-error	3	10	September 22, 2021
Error 404: NOT FOUND when connecting with Power BI Data Management power-bi , excel-power-query	2	11	September 22, 2021
Is it possible for users to get a notification when they are granted permissions? Data Collection kobocollect , sharing-permissions	4	15	September 22, 2021
Calcuation on MAN HOURS Form Building time-calculation , time , regex	4	26	September 22, 2021
I want to know how to use the Api in my website API api , json	1	8	September 22, 2021
Error: Failed to load data Form Building preview-error , odk-validate	1	8	September 22, 2021
Replace values with blanks Data Management bulk-edit-submission	1	7	September 22, 2021
Form Styling for label (xlsform) in KoboCollect Form Building styling-prompts	3	9	September 22, 2021
Error message “Export Failed” seen when downloading data Data Management data-download-error	7	9	September 22, 2021
I need a survey that asks the user to first rank 10 topics in order of importance, and then only asks questions on the top 3 topics Form Building rank-question , select-multiple , count-selected	1	6	September 22, 2021
Cannot see user submission via web Enketo Data Management enketo , kobocollect , odk-collect , deviceid , layout-settings	1	8	September 22, 2021
Can I transfer data from one Kobo Project to another? Data Management upload-data-manually , python	1	9	September 22, 2021
REST Service not working with all fields, working with subset API rest-services	0	9	September 21, 2021
Adding new value or edit existing value in Cascading Select Questions Form Building cascading-selects , redeploy	1	8	September 22, 2021
Alternative to jr:choice-name (show label instead of name) Data Management error-message , jr-choice-name , enketo , edit-submission	9	774	September 21, 2021
How to add user permissions via the API? API sharing-permissions , api	3	27	September 21, 2021
The option to view and download collected data is not available in my login Data Management data-download	1	16	September 21, 2021
Odk Error genwric exception: Error could not find the resource you were looking for Data Collection submission-error , odk-collect , kobocollect	1	8	September 21, 2021
How to set the correct answer in multiple choice questions and to calculate the score and to set condition related to score Form Building sum , if-statement , coalesce	1	17	September 21, 2021
How can put filter through integer questions to appear accordingly like if we enter 1 the details of one member record and so on Form Building repeat-count	3	11	September 21, 2021
Attendance Sheet using Kobo Form Building select-one , date	14	77	September 21, 2021
Data extraction including groups Data Management repeat-group , data-download	1	15	September 21, 2021
How do we compare 2 variables? Form Building constraint	1	17	September 21, 2021