User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	5	4503	October 28, 2024
Assistance Regarding Labeling Issue User Support	0	2	July 20, 2025
Conexion via PowerQuery Data Management	0	1	July 20, 2025
Designing an autocomplete question from a mixture of preceding questions containing texts and integer Form Building	1	8	July 20, 2025
I would use the labels of my kobo database instead of the code Data Management power-bi , label	4	23	July 19, 2025
How to download data when you edit the data on the server Data Management data-missing	6	291	July 19, 2025
Prakash Hinduja Switzerland (Swiss) How do I retrieve my KoBoToolbox API token? API token	3	19	July 19, 2025
How can you help me solve this problem of automating my kobo data on excell Data Management api , excel-power-query	3	15	July 19, 2025
How to recover deleted data in kobo? Data Management private-message , retrieve-project	3	28	July 19, 2025
When opening the forms the information is unable to display Data Management edit-submission	1	8	July 19, 2025
Updating Kobo Power BI Data Management power-bi	6	28	July 19, 2025
I am having challenges downloading data from KoboToolBox and I have read similar posts on the issue, but haven’t found any solutions Data Management data-download , filter	4	31	July 18, 2025
The note should appear depending on the selection in the multi-selection question Form Building repeat-group , select-multiple , constraint , note , relevant	2	24	July 18, 2025
Data Validation Issue with Cascading Select Fields Data Management cascading-selects , data-missing	2	17	July 18, 2025
Automatic copying of Survey/Respondent Identification on Repeat questions when downloading Data Management repeat-group , data-download	10	46	July 18, 2025
Connecting KoboToolbox to Microsoft Excel — KoboToolbox documentation API excel-power-query	3	11	July 18, 2025
Show data when input code User Support kobocollect , xlsform , pull-data	7	889	July 18, 2025
Error in Printing, only first page will be printed Data Management pdf , print-submission	6	48	July 18, 2025
I can't save or print the files Data Management pdf , print-submission	7	44	July 18, 2025
Export data as form Data Management pdf , print-submission	3	10	July 18, 2025
I can't print the files or download them completely Data Management pdf , print-submission	3	21	July 18, 2025
The reports cannot be downloaded in PDF format Data Management pdf , print-submission	2	19	July 18, 2025
Problem printing data Data Management pdf , print-submission	3	48	July 18, 2025
Problems downloading documents when printing Data Management pdf , print-submission	6	42	July 18, 2025
Priting Submission Record Data Management print , pdf	2	12	July 18, 2025
Only getting one page of the Kobo report Data Management custom-reports , pdf , print-submission	3	20	July 18, 2025
When printing doesnt show the entire form Data Management pdf , print-submission	2	16	July 18, 2025
App kobocollect Data Collection kobocollect , configuration	2	9	July 18, 2025
Oops! Something went wrong on our end. Response details: 502 error Data Management error-message , view-table-data , private-message	4	4	July 18, 2025
Urgent and priority error Data Management dynamic-data	4	12	July 18, 2025