User Support

Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	7	4632	November 6, 2025
Why is KoboToolbox not saving submitted data? User Support kobocollect	0	0	December 22, 2025
Tips for Using KoBoToolbox Efficiently User Support	0	5	December 22, 2025
Dynamic text for geometry in choices for select one questions Form Building maps , choices , select_one_from_file , appearance , select-one	1	18	December 22, 2025
Repeat within a repeat Form Building repeat-group	1	11	December 22, 2025
PHP SDK for API integration API api , configuration , php , kobo-sdk	1	16	December 22, 2025
Using OpenFn with KoboToolbox? Adaptor update available for new pagination limits API api , pagination , openfn	1	18	December 22, 2025
Dynamic Data Attachment - parent.csv fails to load Form Building pull-data , csv-file	6	19	December 22, 2025
System Can't find one of my csv File for Cascading Form Building cascading-selects , csv-file	1	7	December 22, 2025
XLSFormBuilding using the KoboGPT Form Building repeat-group , odk-validate	6	22	December 22, 2025
Having cloning issue Data Management private-message , clone-project	2	3	December 22, 2025
Background audio as optional through Enketo webform Data Collection enketo , upcoming-feature , background-audio	2	10	December 22, 2025
Form field filled but no data showing Data Management data-missing , redeploy , edit-saved-form , view-table-data , mandatory-response	5	37	December 17, 2025
Data collection save error: cannot read properties of undefined Data Collection submission-error , enketo , upload-data-manually	6	1051	December 17, 2025
“Failed to list assets” error message Data Management project-dashboard , error-message , private-message	4	21	December 17, 2025
Failed to list assets - Project list Data Management project-dashboard , error-message , private-message	5	19	December 17, 2025
Failed to list assets - Project loading Data Management project-dashboard , error-message	2	7	December 17, 2025
Error occured during the loading of this form. We do not recommend you edit this record until this is resolved Data Collection submission-error , enketo	2	10	December 17, 2025
Automatically Capturing Network Quality Metadata in KoboCollect (Android) User Support	1	10	December 17, 2025
User not found - Sharing data management Data Management sharing-permissions , row-level-permission	2	31	December 16, 2025
Enketo (Web Forms) vs KoboCollect Data Collection kobocollect , enketo	7	5788	December 16, 2025
Data loss after reaching survey submissions limit Data Management data-missing	4	17	December 16, 2025
How to Pulldata Form Building pull-data , instance-function	3	18	December 16, 2025
Best practices for offline use and user engagement in KoboToolbox projects? Data Collection server-downtime	1	9	December 16, 2025
Any tips for offline data collection in challenging field conditions? Data Collection data-collection	3	10	December 16, 2025
Bulk PDF download Data Management pdf	2	40	December 15, 2025
How do you handle data validation and cleaning efficiently? Data Management constraint , validate-submission , constraint_message	2	8	December 15, 2025
What are your best practices for designing effective surveys? Form Building form-building	1	16	December 15, 2025
How has KoboToolbox helped in your research, humanitarian, or community projects? User Support support	1	13	December 15, 2025
Username metadata returns “username not found” in webforms – preventing user-based access control Data Management metadata , username , subscription-plan	1	8	December 15, 2025