User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection Account Issues Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	10	4823	July 22, 2026
My project data are not in the server. It's telling me there is no projects to display Data Management	0	2	August 2, 2026
Data upload requires login - error message Data Collection data-upload-error	6	78	July 31, 2026
Seeking Anonymized Field Data Collection Datasets for an Open Benchmark User Support	2	22	July 31, 2026
Loading error_message User Support	1	20	July 31, 2026
502 Bad Gateway need support User Support	3	22	July 31, 2026
Recover previous version of undeployed draft that show blank labels Form Building	3	28	July 31, 2026
Problem with the user logging in to send the survey User Support	2	28	July 31, 2026
Skip logic - skip multiple questions Form Building skipping	8	4812	July 30, 2026
Problem i am having deploying a project Form Building odk-validate , deploy-error	4	65	July 30, 2026
Problème de connexion via API V2 API data-download	1	16	July 30, 2026
How to import data from Excel file to Kobo Toolbox using API V2 User Support	1	18	July 30, 2026
"Could not import XLSForm!" Error Form Building	2	31	July 30, 2026
Form edits are not reflected in the XLS report User Support	2	30	July 29, 2026
Effects of social media on the mental wellbeing of youth Data Collection sharing-permissions , select-multiple , edit-submission	1	18	July 29, 2026
KoboToolbox Form Builder Becomes Extremely Slow and Stops Saving Changes After Adding Multiple Repeat Groups Form Building	2	26	July 29, 2026
Image cant be opened on smart phone but on pc is ok Data Management api , project-dashboard , media-image-question , csv , geojson	5	46	July 29, 2026
Hello, if someone can help me please! :) Data Collection data-upload-error	6	49	July 29, 2026
Failed to upload data on server Data Collection kobocollect , submission-error , media-image-question	9	100	July 29, 2026
Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing (NYC) Data Collection submission-error , enketo	8	95	July 28, 2026
URGENT: Possible missing submissions despite successful submission confirmation – Kobo account: donneestb2024 Data Management data-missing	2	41	July 28, 2026
Bonjour, Je sollicite votre assistance concernant un problème rencontré avec KoboToolbox. J'ai créé et déployé un formulaire pour une étude de baseline, mais je n'arrive pas à le télécharger dans l'application KoboCollect. Mon projet est accessible à l'ad User Support	3	22	July 28, 2026
Purchase plan for storage capacity Data Management	1	18	July 28, 2026
Technical Support Request: Redeployment Failure Form Building	2	23	July 28, 2026
Account became inactive Account Issues reset-password , private-message , activate-account	3	28	July 28, 2026
XLS Form and Form Builder Form Building form-building , xlsform	1	42	July 28, 2026
Known issue: Data tab not loading for forms with duplicate choice names (allow_choice_duplicates) Data Management bug , view-table-data	15	107	July 27, 2026
Image Downloading - How are you doing it? Data Management download-media	2	54	July 27, 2026
What are your best practices for designing effective surveys? Form Building form-building	2	72	July 26, 2026
GeoJSON export does not include image attachment URLs User Support url	3	36	July 24, 2026