User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	5	4248	October 28, 2024
Using API to update form data - Getting Status Code 400 Data Management api	2	5	December 12, 2024
Unable to save changes in form - urgent User Support	0	1	December 12, 2024
Hello, I need urgent help. I am facing a particular issue. when I update records by api the changes are reflected but when downloading I don't see the changes in the downloaded file Data Management api , data-download	3	20	December 12, 2024
Changing time format from 12 hr to 24 hr Form Building time	1	3	December 12, 2024
How to change the email address Account Issues	0	2	December 12, 2024
Missing data while exporting to Excel User Support kobocollect	0	1	December 12, 2024
Failure to load the document once its finalized Form Building odk-validate , deploy-error	9	23	December 12, 2024
Constraint that covers multiple questions Form Building constraint	0	2	December 12, 2024
Converting Decimal into Percentages Form Building calculation , calculate	6	1109	December 12, 2024
Offline Save as Draft -Not showing in Queue Data Collection enketo	1	9	December 12, 2024
Working with attachments on Android Form Building csv-file	6	19	December 12, 2024
GPS Coordinate Points Data Collection gps , geopoint , active-gps	1	11	December 12, 2024
Filtring if they enter text Skip logic inoptions question choice sheet Form Building skipping , text-question	1	11	December 12, 2024
It is possible to generate a link containing a list of names to be answered in a questionnaire? Form Building avoid-duplication , dynamic-data	1	12	December 12, 2024
Endless spining on the connect project page Form Building private-message , dynamic-data	22	678	December 11, 2024
Integrating BINARY EYE QR CODE SCANNER using INTENT Form Building external-app	2	13	December 11, 2024
Using Whatsapp as external app Form Building external-app	6	1147	December 11, 2024
Error with form: "XPath evaluation: type mismatch. This field is repeated" Form Building indexed-repeat , odk-validate	5	17	December 11, 2024
Why i cannot upload my xls to the kobotoolbox Form Building odk-validate , upload-xlsform	9	13	December 11, 2024
Error in report edit Data Management submission-error , enketo	7	20	December 11, 2024
The option it is not working in the choice list. ### how to change the font size on the choice list? Form Building kobocollect , choices , styling-prompts	1	2	December 11, 2024
Font size choices Form Building choices , styling-prompts , markdown	2	644	April 26, 2022
How to make a paragraph break in a grade question? Form Building line-break	2	12	December 11, 2024
How to add submission confirmation message Data Collection kobocollect , enketo	6	46	December 11, 2024
What is best to solve this issue? Form Building skipping , text-question , coalesce , integer	3	19	December 11, 2024
Data Storage Account Issues upgrade-storage , new-article	3	14	December 11, 2024
My download is taking too long to process Data Management data-download	3	13	December 11, 2024
Select one with value Form Building calculation , select-one , if-statement	2	7	December 11, 2024
Repeating a block of questions in the same formbuilder and skip logic is not working Form Building skipping	1	15	December 11, 2024