User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	5	4112	January 5, 2023
How to create progression bar by using xls file? User Support	0	2	September 8, 2024
Use Cascading select with two condition Form Building cascading-selects	3	12	September 8, 2024
Responses Based on Respondents selection and not based on choices IDs User Support kobocollect	0	9	September 8, 2024
Data sent from device, but not showing in the kobo server Data Collection data-missing	8	37	September 8, 2024
Date Ranges for Data Pull via API API api , filter	1	8	September 8, 2024
Name of householder (Roster) Form Building question-matrix , repeat-group , roster	1	11	September 8, 2024
Need Help with Showing Relevant Sub-activities and Options Based on Activity Selection Form Building cascading-selects	2	17	September 7, 2024
Search bar is not displayed Data Management filter , view-table-data	12	131	September 7, 2024
Calculation on multiple choice question Form Building calculation , select-multiple , if-statement	2	24	September 7, 2024
IBAN validation and big numbers Form Building calculation , calculate , operators-functions	9	32	September 7, 2024
Problem with Pasting Options from Excel into Kobo Toolbox Form Form Building cascading-selects	12	34	September 7, 2024
I want to keep one of the responses (None) visible in Q2 irrespective of the selections in Q1 Form Building cascading-selects , choice_duplicates	1	5	September 7, 2024
Those options appear in the next question which have been selected in the previous question with none option Form Building cascading-selects	4	452	April 12, 2024
Question: Setting Conditional Status Field Based on Multiple Entries for a School Form Building if-statement	1	9	September 7, 2024
Error message Failed to load xml_external_hn7xg38.xml Form Building odk-validate	1	9	September 7, 2024
Current time (now()/once(now()) or format-date-time(now(), '%H:%M:%S')) Form Building time-calculation , metadata	1	11	September 7, 2024
I don’t even really want the enumerator to see this question on the survey but I just want a timestamp collected Form Building calculation , once , time-calculation	1	2	September 7, 2024
Calculate survey time from Metadata Form Building calculate , format-date-time , time-calculation , metadata , int	21	5149	September 7, 2024
Enketo Form in Pages layout error with signature Form Building enketo , signature , layout-settings	21	36	September 7, 2024
Choices based on previous choices Form Building cascading-selects	2	62	June 7, 2024
502 Bad Gateway API connection from Kobo Server to Power BI Server Data Management api , power-bi	56	1009	September 6, 2024
Deleting Multiple Records in Kobo using R API API delete-records , r-software	2	8	September 6, 2024
When we check the options chosen in the input materials, the program must display the options Form Building choices , styling-prompts	7	25	September 6, 2024
Pulldata with repeated information Form Building repeat-group , pull-data , csv-file	1	9	September 6, 2024
Household Beneficiary List Form Building repeat-group	1	11	September 6, 2024
Unable redeploy form Form Building odk-validate	1	8	September 6, 2024
Transferring data manually from one android device to another Data Management kobocollect , validate-submission , row-level-permission	1	11	September 6, 2024
How to retrieve data from Kobo Toolbox using Python and load it into PostgreSQL? API api , postgres , python	3	28	September 5, 2024
Values in the excel and the report are wrong Data Management data-download , redeploy , view-table-data , label , form-version	4	25	September 5, 2024