User Support

Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Account Issues API Data Collection

Topic	Replies	Views	Activity
About the User Support category User Support support	9	4802	May 19, 2026
Translation error, unable to deploy, note_ty5jc43 Form Building manage-translations , redeploy , edit-saved-form	11	123	July 19, 2026
Unknown error uploading form Form Building deploy-form , odk-validate	5	44	July 19, 2026
Asking for credentials despite checking "Allow submissions to this form without a username and password" Data Collection enketo , login	4	54	July 19, 2026
How to upload/Migrate XLSForm via API directly into an organization/project space instead of “My Projects”? Data Management xlsform , python	2	27	July 19, 2026
404 Error code at submission sync Data Collection kobocollect , submission-error	3	37	July 19, 2026
Cannot upload submissions from offline forms Data Collection submission-error , enketo , login	1	14	July 19, 2026
Multiple triggers Form Building pyxform , trigger	1	17	July 18, 2026
Known issue: Data tab not loading for forms with duplicate choice names (allow_choice_duplicates) Data Management bug , view-table-data	14	47	July 17, 2026
XPath external instance lookup working in Enketo (Web) but returning blank in KoboCollect (Android) User Support kobocollect , calculation , indexed-repeat	2	40	July 16, 2026
Connecting multiple questions in Kobo to PowerBI Data Management select-multiple , power-bi	6	439	July 16, 2026
Can multiple questions appear in one page in kobocollect app? without grouping them, as grouping creates issue while viewing in powerbi Form Building kobocollect , field-list , power-bi	5	288	July 16, 2026
Undeployed draft shows blank labels (unnamed translation) — need help restoring from working deployed version Form Building	1	21	July 15, 2026
Calculate Member of Household Rooster Value with Source from Repeat and Non-repeat Question Form Building calculate , repeat-group , indexed-repeat , if-statement	23	2341	July 15, 2026
Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing (NYC) Data Collection submission-error , enketo	6	62	July 15, 2026
Error 413 uploading large video attachments over slow rural internet Data Collection kobocollect , upload-file	1	25	July 14, 2026
Need help! Form Building choices	1	30	July 14, 2026
Inconsistent Select-One Values in Kobo Export Despite Selecting “Labels” User Support choices , data-download , custom-data-exports	3	31	July 14, 2026
Server Error (500), form builder questions and form preview are empty, etc Form Building private-message , preview-error	6	76	July 14, 2026
Failed to upload data on server Data Collection kobocollect , submission-error , media-image-question	7	64	July 13, 2026
How can I make a limit to the 'integer' data type (e.g. 01 to 99)? Form Building constraint , regex	21	3516	July 13, 2026
Animal Health Extension Service-Ethiopia User Support support	1	32	July 12, 2026
Select Choices from external file Form Building select_one_from_file	1	28	July 10, 2026
GPS location on Enketo: works in en form / does not work in ar form Bug Reporting enketo , manage-translations , geopoint	4	64	July 10, 2026
Inquiry About Email Notifications for Form Submissions in KoboToolbox API power-automate	4	60	July 10, 2026
Image Downloading - How are you doing it? Data Management download-media	1	39	July 10, 2026
Hide some button that are seen when collecting data collection through Enketo Form Building enketo , single-page , new-required-feature	6	855	July 10, 2026
J'ai fini d'integrer les correction mais j'a du mal a redeployé, je vais attendre le soir voir si ce n'est pas problème de connexion User Support kobocollect , odk-validate	1	21	July 9, 2026
Fetching data error Data Collection enketo , data-missing	8	64	July 9, 2026
Multilanguage form: default language of form and of library elements Form Building language , default-language	6	56	July 8, 2026