User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory. API Data Collection Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below.

Topic	Replies	Views	Activity
About the User Support category User Support support	10	4831	July 22, 2026
Lab-in-the-field experiment repeat question for each participant, any 5 participants from a grouo of 130 Form Building repeat-group , repeat-count	3	63	August 11, 2026
Has anyone used KoboToolbox to collect data for gaming communities or esports events? Form Building supportarticles	2	26	August 11, 2026
Error loading Enkto Account Issues server-issues	5	100	August 11, 2026
Critical Issue Affecting Multiple Projects: Submission Viewer, Image Attachments, and Enketo Functionality User Support enketo	2	31	August 11, 2026
Import Error message User Support	1	22	August 10, 2026
Error when editing data in data table: "There was an error loading Enketo" Bug Reporting	18	84	August 10, 2026
Images are no longer displayed in Enketo submission view, but files are available in Gallery and can be downloaded Bug Reporting	3	42	August 10, 2026
Error displaying data on my Kobo account Data Management view-table-data	1	12	August 10, 2026
ERRO 400; Unable to edit form Data Management edit-submission	11	84	August 10, 2026
We cannot edit in the submitted forms from site Bug Reporting loading-error	0	10	August 10, 2026
I want to upload an XLSForm into My Library. How can I upload/migrate directly there? Data Management api , library , curl	2	29	August 10, 2026
Request to Unblock IP Address: 119.13.57.168 User Support	2	35	August 10, 2026
Best way to handle skip logic across multiple linked XLSForm groups? Form Building	1	18	August 9, 2026
Filtering empty options in select_multiple Form Building select-multiple , filter , choice-filter	7	113	August 9, 2026
Difficulty viewing files User Support	0	17	August 9, 2026
El visualizados de encuestas Enketo no funciona en uno de mis proyectos Form Building	2	29	August 9, 2026
Security Concern: Direct Access to Unencrypted Preloaded Data in KoboCollect Data Collection kobocollect , pull-data	2	35	August 8, 2026
Inconveniente de envío en formulario - Error "Cancelled by user" Bug Reporting submission-data	0	12	August 8, 2026
No cargan las imagenes en el enketo User Support enketo	2	23	August 7, 2026
Best practices for handling large repeat groups in KoboCollect — performance tips? Form Building kobocollect	0	12	August 7, 2026
Demande de d'aide User Support	1	14	August 7, 2026
Reporte de múltiples fallos técnicos con la carga y visualización de imágenes Bug Reporting	0	17	August 7, 2026
[RESOLVED] Known issue: Temporary Issue Affecting Submissions on iOS devices Bug Reporting bug , enketo , ios	14	69	August 6, 2026
Hyperlinks to SharePoint (.aspx) pages in XLSForms Form Building xlsform	1	16	August 7, 2026
Form submission failure Data Collection kobocollect , submission-error	2	37	August 6, 2026
Urgent: Authentication and IndexedDB errors in Enketo web forms (iPhone/Safari) User Support kobocollect , submission-error , error-message , data-missing	0	57	August 5, 2026
Lost data in offline collection User Support	1	41	August 6, 2026
Data upload requires login - error message Data Collection data-upload-error	0	117	July 21, 2026
XLS Form and Form Builder Form Building form-building , xlsform	2	60	August 6, 2026