User Support

Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	12	1319	March 18, 2021
Information shows multiple times as there are x number of iterations using Barcode scanner with pulldata Form Building pull-data , csv-file , barcode , repeat-group	3	6	April 17, 2021
Making a question visible only if more than 1 choices are selected in a previous select_multiple question Form Building count-selected , skipping , select-multiple , calculate , calculation	6	17	April 17, 2021
Is there a way to know the device which collected the data for the following _id? Data Management deviceid , metadata	8	6	April 17, 2021
Edits made in DATA>Table not reflected in an xls download Data Management data-download , view-table-data	1	3	April 17, 2021
How do i configure my project so that enumerators are not able to submit further data once the project data collection is complete? Data Management archive-project	2	4	April 17, 2021
How to use the regex () function to force the user to enter texts in upper case Form Building regex , uppercase , translate	4	2	April 17, 2021
Error message is not displayed on the tablet Form Building constraint , constraint_message , regex	4	27	April 17, 2021
Is it possible to use the ‘name_individual’ as a ‘select_multiple’? Form Building select-multiple	1	3	April 17, 2021
How to use Indexed-repeat Form Building indexed-repeat , random-selection	4	1765	March 20, 2020
Downloading new XML values from all deployed forms Data Management data-download , redeploy	1	9	April 17, 2021
Using KoBo for case management (Dynamic Data Attachment) Form Building dynamic-data , upcoming-feature	1	13	April 16, 2021
Cascading failure Form Building cascading-selects	1	7	April 16, 2021
Error message “Expecting value: line 2 column 1 (char 1)” seen while deploying a form Form Building odk-validate , deploy-error , form-design-error	7	22	April 15, 2021
Using Online Survey functionality Data Collection enketo , metadata , deviceid	4	16	April 16, 2021
Kobotoolbox & Google sheet Sync Data Management google-sheet , api , tutorial-videos	65	7452	January 17, 2021
Obsolete forms aren't purged from the KoboCollect app Data Collection kobocollect , configuration , odk-collect	4	7	April 16, 2021
Downloading form to ODK Collect failed Data Collection odk-collect , get-blank-form , odk-validate	5	13	April 16, 2021
How to put a constraint in the second question based in an input from the first question? Form Building constraint	1	7	April 16, 2021
Build condition with the text type answers of previous question Form Building note , response-in-question	1	10	April 16, 2021
Lock selected choice Form Building gps , upcoming-feature , dynamic-data	11	31	April 16, 2021
Failure to get new form on tablet after updating the survey in Kobo ToolBox Data Collection kobocollect , get-blank-form , odk-collect , odk-validate , form-design-error	41	48	April 16, 2021
Error extracting data from Kobotoolbox Data Management error-message , data-download-error , select_one_from_file	17	32	April 16, 2021
Making survey forms accessible to other users Data Collection sharing-permissions , row-level-permission , kobocollect , get-blank-form	4	26	April 16, 2021
Number of surveys sent Data Collection storage-size	1	9	April 16, 2021
Changing question from "Select One" to "Select Many" Form Building select-multiple , select-one , redeploy , xlsform	1	13	April 16, 2021
Using QR codes to collect large amounts of data from another tablet Form Building qr-code , barcode , pull-data	6	15	April 15, 2021
Division if (I want to run correct calculation of an average) Form Building calculation , calculate , if-statement , sum , coalesce	2	17	April 15, 2021
All columns do not appear in API API api , data-missing , question-missing , rest-services , private-message	13	62	April 15, 2021
Error loading Form Form Building deploy-error , enketo , loading-error	4	9	April 15, 2021