User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	6	4480	May 29, 2025
Tabular view with static and editable fields Form Building question-matrix	1	7	June 18, 2025
Questions missing while trying to preview Form Building	0	2	June 18, 2025
No submitted data in my projects Data Management data-missing	26	210	June 18, 2025
Calculate length of service User Support	2	7	June 18, 2025
Unique Link for Each Responden Data Management edit-submission	10	20	June 18, 2025
When I tried to upload the form, from the app it shows me this error Data Collection kobocollect , submission-error , odk-collect	2	7	June 17, 2025
Calculate Member of Household Rooster Value with Source from Repeat and Non-repeat Question Form Building calculate , repeat-group , indexed-repeat , if-statement	21	2197	June 17, 2025
No XForms matching the queery Data Management upload-data-manually	4	27	June 17, 2025
Constraint doesn't work when in a repeat group Form Building repeat-group	4	17	June 17, 2025
Problems downloading XLS data - XLM values and headers Data Management data-download , private-message	2	9	June 17, 2025
Automatically connect data to Excel or Power BI Data Management power-bi , excel-power-query	2	34	June 12, 2025
I need some help on cascading questions when developing questionnaires Form Building cascading-selects	1	7	June 17, 2025
Kobo invoices Account Issues subscription-plan	1	8	June 17, 2025
I am trying to redeploy my survey form, but it displays error (500) please help Form Building odk-validate , deploy-error	1	4	June 17, 2025
Request to Reactivate Inactive KoboToolbox Accounts Account Issues activate-account	1	6	June 17, 2025
I am unable to download my data. I was able to download it earlier, but now it gets stuck at the “processing” stage Data Management data-download , private-message	3	5	June 17, 2025
Distribution of survey forms Data Collection kobocollect , sharing-permissions , get-blank-form , enumerators-account	9	56	June 17, 2025
Redeploy bug Form Building odk-validate , deploy-error , parameters	2	14	June 16, 2025
Access to form XML data from other Android application Data Collection kobocollect , odk-collect , edit-submission	5	49	June 16, 2025
Form Media Attachment Error - "Can't find customer.csv" Form Building bug , csv-file , media-zip	3	10	June 16, 2025
Exports stuck in pending state and failed. Data Reports doesn't generate Data Management data-download , data-download-error , private-message	9	27	June 16, 2025
Is the '/assets' api v2 endpoint broken? 500 error since April 15th API bug , api , metadata , private-message	10	80	June 16, 2025
'/assets' api v2 endpoint broken? API api	1	4	June 16, 2025
I can't save or print the files Data Management bug , pdf , print-submission	5	29	June 16, 2025
How to retrieve a Shortlink source? Form Building bug , data-public , form-public	1	9	June 16, 2025
Problem printing data Data Management bug , pdf , print-submission	2	38	June 16, 2025
Failed to create export Data Management bug , error-message , data-download , private-message	7	33	June 16, 2025
Form Submission Error – No Editable Field in Red Box Section Data Collection submission-error	2	4	June 16, 2025
Autofill Beneficiary Data if Previously Registered – Is it possible? Form Building pull-data , csv-file	1	11	June 16, 2025