User Support

Account Issues Welcome to the Account Issues subcategory! Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoboToolbox on our GitHub issues page. However, KoboToolbox users can also report and fill the same template here by clicking + New Topic within this subcategory. API Welcome to the API category! Data Collection Welcome to the Data Collection category! Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below.

Topic	Replies	Views	Activity
About the User Support category User Support support	9	4915	May 19, 2026
Previous responses recalled in a note within a repeat group do not appear in downloaded data Data Management repeat-group , data-download	2	17	October 31, 2026
403 "Not allowed to post data" when saving an edited submission as project owner/admin (regression?) User Support	2	24	October 31, 2026
URGENT: Request for Server Restoration and Recovery of Deleted FSSP Survey Form – KoboToolbox Account User Support retrieve-project	1	30	October 30, 2026
Some responses to certain questions not appearing in the KoboToolbox data Form Building	1	32	October 30, 2026
Edited values show in Table but not in export Account Issues	5	69	October 30, 2026
Incomplete data downloading Data Management data-download , data-missing , private-message , new-article	32	1148	October 30, 2026
API deploy returns 500 when a draft exists: PATCH /api/v2/assets/{id}/deployment/ with last deployed version_id API deploy-form , api , redeploy	4	135	October 30, 2026
Labeling issue when downloading data Data Management	2	36	October 29, 2026
I want to connect my data to external software like SPSS or R API	1	28	October 29, 2026
Updating my data in KoboToolbox User Support	2	45	October 29, 2026
HTTP 403 Access denied when submitting data through KoboToolbox OpenRosa API API	2	35	October 29, 2026
Forms half-filled with obligatory questions Data Collection	3	158	October 28, 2026
NO URL or media Link Data Management data-download , media-url	3	86	October 28, 2026
Default and custom reports stop displaying Mission Date values Data Management	6	92	October 27, 2026
Error: Generic Exception: Error: The owner of this survey has exceeded their storage limit User Support submission-error , error-message , upgrade-storage	2	40	October 27, 2026
Administration User Support repeat-group , select-multiple , data-download , odk-validate	2	35	October 26, 2026
Project delete Account Issues	1	20	October 26, 2026
Merille sub location households data User Support	0	30	October 26, 2026
About multiple questions Form Building	1	46	October 26, 2026
Download issues in the form of SPSS Labels Data Management kobocollect	1	49	October 23, 2026
Storage issue after billing User Support	2	52	October 23, 2026
Ecological restoration and Transition In Diplomatic Sites in Addis Ababa User Support enketo	3	67	October 22, 2026
How do I rectify error message when deploying forms? User Support error-message	2	49	October 22, 2026
Incorrect School-to-Ward Mapping in KoboToolbox Exports After Moving Cascading Choices to External CSV Files Data Management	3	74	October 22, 2026
Layer data file - Background MBTiles Data Collection kobocollect , odk-collect , layer , mbtiles , new-article	18	3342	October 22, 2026
Translating buttons on audio questions User Support manage-translations	1	23	October 21, 2026
Deleted project that still accepts submissions Data Collection delete-project , retrieve-project , project-storage	1	47	October 21, 2026
Hello everyone, I am looking for advice on a KoboToolbox issue. I would appreciate any guidance from users who have experienced something similar. I created and deployed a project on October 19, 2026. On October 20, 42 respondents completed the survey t Data Collection	1	20	October 21, 2026
Download via API limited to 100 observations User Support api , data-download	22	551	October 21, 2026