User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Account Issues Data Collection Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	9	4779	May 19, 2026
Gestion des tableaux Data Collection	3	17	June 12, 2026
I need to link a data consent form into the questionnaire, how can i do that? Form Building hyperlink	4	244	June 12, 2026
Promotion code Account Issues subscription-plan	2	52	June 11, 2026
Submission Error: Duplicate Instance ID / 409 Conflict User Support submission-error	1	13	June 11, 2026
Project has no submitted data after transferring the project ownership Data Management view-table-data , private-message , transfer-project	21	250	June 11, 2026
API Data Download Error User Support	0	12	June 11, 2026
Issue in the Data table and data sheet Data Management manage-translations , data-download , private-message	23	177	June 11, 2026
Lost a form from Kobo account Data Management data-missing	2	14	June 11, 2026
Answers not showing in XSL and also not able to change User Support	4	30	June 11, 2026
Media URL columns are completely blank for some records on XSL export but Image filenames export correctly User Support	0	11	June 10, 2026
How to design a kish grid question Form Building question-matrix , repeat-group	5	134	June 10, 2026
What is the easiest way to transfer the questionniaire from CommCare(Xform) to KoboToolbox (XLSForm)? Data Management commcare	10	56	June 10, 2026
When I try to run this, I get error-- Invalid kc_url for src Data Management python , kobo-transfer	4	64	June 9, 2026
Problème de répète groupe User Support repeat-group	2	29	June 9, 2026
Expecting parameters to be in th eform of '' User Support kobocollect	2	26	June 9, 2026
Choice Name Duplicate Error Form Building deploy-form , form-building , error-message , select-multiple	3	29	June 9, 2026
Failed to execute 'transaction' on IDBDatabase': the database connection is closing, the other issue is Loading issue Data Collection enketo , browser-issue	6	58	June 8, 2026
Issues Submitting Responses Data Collection submission-error , private-message	7	66	June 8, 2026
It seems my forms have been deleted and can’t be retrieved Data Management server-issues , private-message , retrieve-project	2	28	June 8, 2026
KoboCollect stopped syncing with global server Data Collection kobocollect , submission-error	3	45	June 7, 2026
Edited submissions still showing old data in Excel exports Data Management	1	14	June 7, 2026
The geopoint Data Management bug , maps , private-message	9	43	June 6, 2026
Skip logic changed without any user amendments / redeployments User Support deploy-form , skipping , kobotoolbox	1	20	June 5, 2026
API Connector - Pull Data to GoogleSheets in Format of Asynchronous Data Export Style API api , google-sheet	6	350	June 5, 2026
Unknown error uploading form Form Building deploy-form , odk-validate	4	36	June 4, 2026
Issues of different data downloaded after form update Data Management data-download , private-message	7	34	June 3, 2026
Unable to Export Large Kobo Dataset Data Management data-download	1	16	June 3, 2026
I can't to download the submission data Data Management data-download	6	43	June 3, 2026
How to display household members registered in one section of the form in another section? Form Building repeat-group , indexed-repeat	5	28	June 2, 2026