User Support

Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4416	April 25, 2025
Searchable Dropdown List in KoBoToolbox for Large Item Lists Form Building	0	2	May 8, 2025
Displaying Kobo Images on External Dashboards, any workarounds or access suggestions? API deploy-form , media-image-question , downloadthemall	1	13	May 8, 2025
Duplicate&Edit submission Data Management private-message	1	3	May 8, 2025
Data shown different and not showing all in repeat Data Management repeat-group , select-multiple	1	9	May 8, 2025
Not able to redeploy form Form Building odk-validate , deploy-error	1	5	May 8, 2025
Error Opening Upload Form Data Collection enketo , loading-error , browser-issue	2	3	May 8, 2025
Data Report Data Management grouping-questions , custom-reports	1	4	May 8, 2025
Expecting parameters to be in the form of 'parameter1=value parameter2=value'. after update Form Building odk-validate	1	5	May 8, 2025
Export Failed Errorr Data Management data-download-error	1	4	May 8, 2025
Sync Kobo data to SQL server database using REST API Data Management api , kobosync , sql-server	4	2703	May 8, 2025
I use laravel i want to édit datas saved on my mysql always on kobo form Data Management kobosync , sql-server , edit-submission	1	11	May 8, 2025
Dynamic Information Management using Kobo Data Management kobosync , sql-server , rest-services	1	18	May 8, 2025
Upload Error (500) Data Collection kobocollect , submission-error , upload-data-manually	11	14	May 7, 2025
Submission Failed: Unknown submission problem on data server (409)! Data Management edit-submission , private-message	3	24	May 7, 2025
Data visible in table but not in exported excel Data Management data-download , data-missing , earlier-version	3	11	May 7, 2025
Add map provider to dashboard Data Management maps	3	14	May 7, 2025
Can't submit survey - error 413 Data Collection submission-error	7	26	May 6, 2025
Assistance Required - submissions could not be sent to their external endpoints Data Management rest-services	1	12	May 7, 2025
Unable to upgrade purchase for storage addons Account Issues private-message , upgrade-storage	5	15	May 7, 2025
Integrating BINARY EYE QR CODE SCANNER using INTENT Form Building external-app	9	97	May 6, 2025
Usage Section Loading Account Issues data-usage	3	17	May 6, 2025
Embedded form errror 403 User Support login	2	13	May 6, 2025
Failure to Duplicate Data Management record-duplication	4	16	May 6, 2025
Cannot read properties of null (reading 'dataset') Form Building loading-error	1	10	May 6, 2025
TypeError: e is null Form Building pull-data , csv-file	4	22	May 6, 2025
How to know the distance of a road in km after drawing with the line type question on Kobocollect Form Building geotrace	2	10	May 6, 2025
Enketo - TypeError: Cannot read properties of null (reading 'dataset') Bug Reporting enketo , select_one_from_file , autocomplete , repeat-group , repeat-count	5	2159	May 6, 2025
Images appearing in preview, but not deployed form Data Collection enketo , media-image-question , redeploy , private-message	10	24	May 6, 2025
Unable to auto-detect delimiting character User Support	2	14	May 6, 2025