User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	6	4150	October 9, 2024
Can't download the data Data Management data-download , data-download-error , private-message	14	96	October 9, 2024
FREE WEBINAR: Useful constraints for XLSForms User Support	3	344	October 8, 2024
Missing Link - Error Message Data Collection error-message	1	3	October 8, 2024
Random Values in Exported Data Data Management export-data , data-download	2	11	October 8, 2024
Subscription Account Issues subscription-plan	2	4	October 8, 2024
Error message 500 User Support kobocollect	4	8	October 8, 2024
The data server for your form or the Enketo server is down. Please try again later or contact support@kobotoolbox.org. (500) User Support	0	3	October 8, 2024
Issue with Connecting Form to Power Query via API API excel-power-query	9	29	October 8, 2024
500 Error - Request for Assistance API excel-power-query	2	17	October 8, 2024
Problem loading pull data file Form Building pull-data , csv-file	12	51	October 8, 2024
Editing Existing Records Data Management	0	3	October 8, 2024
Error message seen: error evaluating field: java.lang.Double cannot be cast to java.lang.string Form Building kobocollect , repeat-group , odk-collect , odk-validate	11	1922	October 8, 2024
Unable to access data stored in kototoolbox via POWER BI API power-bi	2	14	October 8, 2024
Export with questions from former versions User Support	0	5	October 8, 2024
Server error 500 downloading data Data Management api , data-download-error	4	31	October 8, 2024
Issue with Downloading Audio Recordings (500 Error) Data Management download-media , data-download-error , background-audio	3	13	October 8, 2024
Recover Form with Multimedia Data Management download-media	2	12	October 8, 2024
Unknown question type select_one Form Building odk-validate , deploy-error	5	20	October 8, 2024
How can i get 0 or 1 from select multiple question? Data Management select-multiple , data-download	4	21	October 8, 2024
In integrating a form on my WordPress website API wordpress , iframe	6	676	October 8, 2024
Unable to print the form from the previous view Form Building preview , print-questionnaire , private-message	4	16	October 8, 2024
No blank forms to download on kobocollect app Data Collection kobocollect , get-blank-form	5	16	October 8, 2024
Quota control Form Building sample , dynamic-data	1	10	October 8, 2024
Condition Based Permissions from a Repeat Group Value Data Management repeat-group , if-statement , resource-materials , row-level-permission , join	0	9	October 7, 2024
Minified React error #31 error Form Building dynamic-data	4	448	October 7, 2024
Urgent!: What constraint should be placed on a single-choice question to avoid double selection of a modality in several form Form Building select-one , constraint	2	6	October 7, 2024
When I open my form, I am facing this error Data Management view-table-data	1	5	October 7, 2024
This error occurring in my kobo but I changed the previous choice type Data Management data-download-error	1	5	October 7, 2024
Generate dummy data Data Management python , mockobo , dummy-data	1	7	October 7, 2024