User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Account Issues Data Collection Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4748	February 11, 2026
Submission Error 503 - 9 May 2026 Data Collection server-issues	2	22	May 9, 2026
Global server completely down Account Issues server-issues	6	55	May 9, 2026
Unnamed languge issue Form Building bug , manage-translations , edit-saved-form	4	23	May 9, 2026
Can't Modify my survey anymore Form Building bug , manage-translations , edit-saved-form	3	27	May 9, 2026
Missing Photo Attachments in Mandatory Image Question Data Management	0	11	May 8, 2026
Unnamed Translation Form Building bug , language , manage-translations , private-message	9	63	May 8, 2026
My Survey is not appearing in the default language Form Building bug , manage-translations , private-message	11	25	May 8, 2026
Problem with the form Form Building odk-validate , deploy-error	2	20	May 8, 2026
Failed to execute 'transaction' on IDBDatabase': the database connection is closing, the other issue is Loading issue Data Collection enketo , browser-issue	3	17	May 8, 2026
Geopoint failed Data Management bug , maps	1	14	May 8, 2026
Translation error, unable to deploy, note_ty5jc43 Form Building bug , manage-translations , edit-saved-form	3	21	May 8, 2026
Translation problem Form Building odk-validate , form-design-error	4	19	May 8, 2026
How do I use skip logic and validation rules? Form Building skipping	1	8	May 8, 2026
Can KoboToolbox be used to add simple gamification elements to surveys? Form Building calculation , constraint , composite-index	1	16	May 8, 2026
Kobo preview form Form Building odk-validate , preview-error	1	5	May 8, 2026
It seems my forms have been deleted and can’t be retrieved Data Management server-issues , private-message , retrieve-project	1	7	May 8, 2026
I put 2 languages in my xls form but when i deploy it the languages change Form Building bug , manage-translations	3	31	May 8, 2026
Submission Error 503 Account Issues server-issues	4	60	May 8, 2026
Error in accessing 'Map' Data Management bug , maps , geopoint	1	11	May 8, 2026
We are currently experiencing a submission issue when uploading finalized forms from KoBoCollect Account Issues submission-error , server-issues	3	19	May 8, 2026
Error message, refuse to upload, refuse to submit, solution required Account Issues server-issues	2	31	May 8, 2026
Family survey of a parish User Support support	1	11	May 8, 2026
I have problem in log in my account one day ago Account Issues login	1	13	May 8, 2026
Server error (500) unable to deploy form Form Building deploy-form , odk-validate , deploy-error	2	24	May 8, 2026
No geopoint responses have been received Data Management bug , maps , geopoint , private-message	14	99	May 7, 2026
Other answers get deleted when I remove attachments (pictures) from a submitted response in editing the response User Support enketo	1	13	May 7, 2026
Map not working, previously worked Data Management maps , geopoint	4	51	May 7, 2026
How do I download my data in Excel? Data Management data-download	1	9	May 7, 2026
Form submission impossible, data to heavy; form lost (message code 413) Data Collection enketo , media-image-question	5	744	May 7, 2026