User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Account Issues Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	14	1987	August 19, 2021
Uploading edits to a record not submitting (error) Data Management submission-error , enketo , edit-submission , private-message	50	608	May 28, 2022
Excel export stuck in ‘Processing’ - unable to download excel data results Data Management data-download	7	19	May 28, 2022
Clarify attachments handling in the API API api , data-download	1	18	May 28, 2022
How to obtain the MAC address of a user who deleted a form Data Management retrieve-project	3	15	May 28, 2022
Using a library question to a form remains static and does not automatically update if library is changed Form Building library	4	266	May 28, 2022
Connecting Kobo collect and google My Maps API maps , gps , google-sheet	2	13	May 28, 2022
Dynamic Read_only Form Building read-only	1	11	May 28, 2022
Choice_filter Form Building cascading-selects	1	12	May 28, 2022
Download a blank form Data Collection kobocollect , login , get-blank-form	4	25	May 28, 2022
Problems when editing a submission Data Management edit-submission , dynamic-data	3	22	May 28, 2022
Recover photos Data Management media-image-question	11	46	May 27, 2022
Downloading selected data only Data Management data-download	7	693	May 27, 2022
Create polygons and make distance restrictions between house and house Form Building geopoint , start-geopoint	4	23	May 27, 2022
Downloaded XLS from kobo do not open Data Management data-download , new-article	4	11	May 27, 2022
App Not Showing What's on Database Data Collection kobocollect , enketo	2	19	May 27, 2022
Surveys disappear Account Issues login , private-message	7	31	May 27, 2022
FormLogicError Form Building if-statement , odk-validate	2	11	May 27, 2022
Coding questionnaire Form Building rank-question , select-multiple , count-selected	1	11	May 27, 2022
Accessing data using API returns 403 forbidden error API r-software	4	25	May 27, 2022
Is is possible to add signature at the end of each form filled Form Building appearance , signature , media-image-question	8	14	May 27, 2022
Endless spining on the connect project page Form Building private-message , dynamic-data	19	70	May 27, 2022
Error Strange with kobo (java.lang.Boolean cannot be cast to org.javarosa.core.model.data.helper.Selection) Data Collection kobocollect , error-message , odk-validate	5	14	May 27, 2022
Java.lang.integer cannot be cast to org.javarosa.core.model.data helper selection Data Collection odk-collect , odk-validate	5	19	May 27, 2022
Accidentally deleted form; can I upload the responses to a new form? Data Management upload-xls-data , python , restore-deleted-form	1	15	May 27, 2022
How to add a link to a question Form Building skipping , url , hyperlink	3	25	May 26, 2022
Delays in updating data by API after editing the form Data Management power-bi	3	15	May 26, 2022
A question on how to get someone to fill in your form without having access to username and password Data Collection kobocollect , enketo , login	2	13	May 26, 2022
Downloading information entered through matrices Data Management question-matrix , data-download , form-version	6	29	May 26, 2022
Xlsform constraint not working when all input values are not provided Form Building calculation , calculate , sum , if-statement , coalesce	9	13	May 26, 2022