User Support

Account Issues Welcome to the Account Issues subcategory! API Welcome to the API category! Bug Reporting There is an official process and template to report bugs discovered on KoboToolbox on our GitHub issues page. However, KoboToolbox users can also report and fill the same template here by clicking + New Topic within this subcategory. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection Welcome to the Data Collection category! Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below.

Topic	Replies	Views	Activity
About the User Support category User Support support	9	4919	May 19, 2026
Kobo project disappeared Data Management	0	7	November 9, 2026
When viewing a form, photos are displayed horizontally Form Building format	5	48	November 6, 2026
Any alternatives to API for connecting Kobo to PowerBI? API	1	38	November 6, 2026
Some responses to certain questions not appearing in the KoboToolbox data Form Building	3	74	November 6, 2026
Default and custom reports stop displaying Mission Date values Data Management	6	113	October 27, 2026
Ecological restoration and Transition In Diplomatic Sites in Addis Ababa Data Collection enketo	3	80	October 22, 2026
Restricción de repetición de respuesta User Support	2	37	November 6, 2026
To create water monitoring application for boreholes in Mabvuju User Support kobocollect	1	35	November 6, 2026
API deploy returns 500 when a draft exists: PATCH /api/v2/assets/{id}/deployment/ with last deployed version_id API deploy-form , api , redeploy	5	165	November 5, 2026
Data missing in downloaded Excel/CSV files (DATA tab) Data Management export-data	2	37	November 4, 2026
Water Scheme data collection for sekota woreda Data Collection kobocollect	2	38	November 6, 2026
GIS-Based Building Detection and Multi-Criteria Analysis for Rooftop Farming Suitability in the City of Kigali, Rwanda Form Building data-download	1	31	November 4, 2026
Individualised Links User Support prefill	3	58	November 4, 2026
Randomize the order for a group of questions Form Building randomize-set	10	2403	November 3, 2026
Previous responses recalled in a note within a repeat group do not appear in downloaded data Data Management repeat-group , data-download	10	118	November 2, 2026
403 "Not allowed to post data" when saving an edited submission as project owner/admin (regression?) API	2	59	October 31, 2026
URGENT: Request for Server Restoration and Recovery of Deleted FSSP Survey Form – KoboToolbox Account User Support retrieve-project	1	48	October 30, 2026
Edited values show in Table but not in export Account Issues	5	91	October 30, 2026
Incomplete data downloading Data Management data-download , data-missing , private-message , new-article	32	1165	October 30, 2026
Labeling issue when downloading data Data Management	2	52	October 29, 2026
I want to connect my data to external software like SPSS or R API	1	47	October 29, 2026
Updating my data in KoboToolbox User Support	2	55	October 29, 2026
HTTP 403 Access denied when submitting data through KoboToolbox OpenRosa API API	2	49	October 29, 2026
Forms half-filled with obligatory questions Data Collection	3	165	October 28, 2026
NO URL or media Link Data Management data-download , media-url	3	99	October 28, 2026
Error: Generic Exception: Error: The owner of this survey has exceeded their storage limit Account Issues submission-error , error-message , upgrade-storage	2	52	October 27, 2026
Project delete Account Issues	1	28	October 26, 2026
About multiple questions Form Building	1	54	October 26, 2026
Download issues in the form of SPSS Labels Data Management kobocollect	1	58	October 23, 2026