User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues Data Collection API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	12	1451	March 18, 2021
New interface wouldn't let me erase a project Data Management delete-project	2	15	June 16, 2021
Kobocollect is not downloading external files with this week update Form Building select-one-external	14	13	June 16, 2021
Pull GPS points taken in real-time into a mapped geoshape Form Building geoshape	5	11	June 16, 2021
Is it possible to change label values(xml values) for existing data? Data Management	1	10	June 16, 2021
Images are not displayed when loading form Form Building media-image-question	2	13	June 16, 2021
Having issues with data download. Showing Export Failed error! Data Management data-download-error , select-one-repeats , bug	4	16	June 16, 2021
Issue with uploading media file as external file Form Building pull-data , csv-file	11	19	June 16, 2021
Failed to preview for all my projects Form Building	0	8	June 16, 2021
Auto select option that was not chosen Data Collection enketo , select-multiple , select-one , odk-validate	7	18	June 16, 2021
HIPAA compliance update Account Issues hipaa , gdpr	3	19	June 16, 2021
Want to use an external file (collecting data on KoboCollect) Form Building select-one-external , select_one_from_file , odk-validate	10	14	June 16, 2021
Choices missing from a survey project Form Building select-one , read-only , form-design-error	7	8	June 16, 2021
Pull data function not working on Kobo Application Form Building enketo , kobocollect , pull-data , csv-file	11	72	May 24, 2021
Unable to view a single sample entry with its associated images as previously Data Management view-table-data	3	12	June 16, 2021
Having data download issues “Invalid data_type : select one” Data Management select-one , data-download-error	1	5	June 16, 2021
Error 500 seen when trying to download dataset from KoBoToolbox server Data Management error-message , data-download-error	4	238	June 6, 2020
Not able to enter coordinates while collecting data Data Collection enketo , placement-map , gps , maps	17	33	June 16, 2021
An error has occurred Data Collection odk-validate , odk-collect , error-message	3	19	June 16, 2021
I use regex code but i want not type more than 11 digits Form Building regex	1	14	June 16, 2021
XlS Export Failed Data Management data-download , error-message , form-design-error	16	561	June 11, 2020
Calculation problem please help me Form Building calculation , calculate	1	20	June 15, 2021
Using google script urlfetchapp to update form API api , google-sheet , curl	10	47	June 15, 2021
Data missing in server Data Management data-missing , sync_mongo	20	18	June 15, 2021
Issue with DATA>Table {"query": "Value must be valid JSON."} Data Management view-table-data	1	9	June 15, 2021
Data collection features available on KoBoToolbox? Data Collection redeploy , custom-reports , kobocollect , configuration	2	21	June 15, 2021
Cannot display data in the Table Data Management view-table-data	31	90	June 14, 2021
Upload Images as answers in a project Form Building media-image-question , question-matrix	4	12	June 15, 2021
How to generate that a question has a dropdown with options? Form Building appearance , minimal	3	33	June 15, 2021
Failing to see the choice_filter Form Building cascading-selects	3	10	June 15, 2021