User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	14	1612	August 19, 2021
Problem downloading data (exporting) from a form Data Management data-download-error	2	8	September 18, 2021
PDF Preview Not Working on Public Kobo Server: Possible 502 Server Error Data Management view-table-data , private-message	2	15	September 18, 2021
Date/time accuracy Form Building time , time-calculation , metadata , gps	3	12	September 18, 2021
REST API Services Viewer API api	1	7	September 18, 2021
Data cleaner Data Management edit-submission	1	8	September 18, 2021
Hi everyone, I'm having trouble trying to download data from a form Data Management data-download-error	1	7	September 18, 2021
Failed to load data when searching user/Fail to load list assets Data Management error-message , view-table-data	6	27	September 17, 2021
Unable to export in xls Data Management data-download-error	11	21	September 17, 2021
How to upload data from android folder Data Management upload-data-manually , private-message , odk-briefcase	19	112	September 17, 2021
Way to download xls form directly from R Data Management r-software	2	7	September 17, 2021
Import failed with select one from external Form Building select-one-external , kobocollect , redeploy , csv-file	20	26	September 17, 2021
Please delete my account Account Issues deleting-account	5	7	September 17, 2021
Change my usename KoBoToolBox Account Issues change-username	1	8	September 17, 2021
Case Sequence (_index) changed on Data Download - Different to Table View Data Management data-download , edit-submission , _id , submission-time	12	185	September 17, 2021
Export problem Data Management data-download-error , private-message	12	33	September 17, 2021
How to calculate time taken? Form Building time-calculation	1	9	September 17, 2021
Displaying label instead of code in Excel Power Query Data Management api , excel-power-query , label	14	152	September 17, 2021
Automatic recording, Transcription and Translation of Interview Audio & Remote Phone Surveys Data Management audio , nlp	4	175	September 17, 2021
Beyond the Validation Condition Values Form Building constraint	3	20	September 17, 2021
Error Preview parameters must include randomized values Form Building error-message , randomize-choices	7	2439	September 17, 2021
Pull data with text (not with numbers) Form Building csv-file , pull-data , select_one_from_file	2	10	September 17, 2021
How to add user permissions via the API? API sharing-permissions , api	0	8	September 17, 2021
Can you change the first day of the week to monday instead of sunday in the date picker? Form Building date	1	10	September 17, 2021
Unable to download images through DownloadThemAll Data Management download-media , downloadthemall , hyperlink , api , curl	20	34	September 17, 2021
Questions missing from the formbuilder Form Building edit-saved-form	13	40	September 16, 2021
Attendance Sheet using Kobo Form Building select-one , date	10	31	September 16, 2021
Unable to view images through hyperlinks on table Data Management media-image-question , view-table-data , hyperlink , downloadthemall	12	28	September 16, 2021
Data from repeat groups missing while downloading in CSV format Data Management repeat-group , csv , data-download	3	15	September 16, 2021
Server error 500 when deploy the project Form Building odk-validate , deploy-error	11	23	September 16, 2021