User Support

Account Issues Data Collection Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	17	2777	March 30, 2023
Reload with updated form User Support kobocollect	2	6	June 6, 2023
Mandatory response with custom logic based on a select_many question Form Building mandatory-response , custom-logic , select-multiple	2	5	June 6, 2023
Ranking question mandatory by default? Form Building rank-question	0	6	June 6, 2023
Authentication not provided error using access token (oauth) API error-message	7	4371	June 6, 2023
Pull data from two csv file User Support	3	12	June 6, 2023
Pulldata function: Kobocollect no work Data Collection pull-data , csv-file	2	15	June 6, 2023
Data exported to Xls shows empty cells tr Data Management label , data-download	1	10	June 6, 2023
Form styling super- and subscript Form Building styling-prompts	3	23	June 6, 2023
Why does my conditional question not appear when I select multiple options in the previous question? Form Building select-multiple , cascading-selects	2	12	June 6, 2023
Multiple Collector Links for Single Survey Form Building prefill , unique-submissions , calculate , enketo , return-url	10	2434	June 6, 2023
Example Data Data Management power-bi , custom-reports , excel-power-query	2	19	June 6, 2023
Can't file csv using pulldata Form Building csv-file , pull-data	6	20	June 6, 2023
Form list download failed Data Collection get-blank-form , kobocollect , update-articles	30	2591	June 6, 2023
Kobotoolbox and MS access API ms-access	4	24	June 6, 2023
1 of 1 download failed Data Collection kobocollect , get-blank-form	4	10	June 6, 2023
Adding weight to multiple choice responses Form Building sum , select-multiple , if-statement	14	56	June 6, 2023
Not able to share my forms with other usernames Data Management sharing-permissions , private-message	4	20	June 6, 2023
I have received blank records upon submission of the public form Data Management data-missing	3	13	June 6, 2023
Organization account Data Management sharing-permissions , row-level-permission	4	27	June 6, 2023
Downloaded data from 1 country is in text not numerical Data Management data-download	3	14	June 6, 2023
How do we change the choices options (in the following question) based on the choices selected in the previous question when both questions are select multiple question type? Form Building cascading-selects , choices , select-multiple , if-statement , new-article	7	699	June 6, 2023
Can we use kobo collect in flutter mobile app? Data Collection odk-collect , kobocollect , flutter	1	9	June 6, 2023
Iteration using name of ansewers in the questions Form Building select-multiple , repeat-count , jr-choice-name , repeat-group	1	16	June 6, 2023
Adding images to questions Form Building media-image-question	33	10337	June 6, 2023
Want to get kobo data download link [as data lable not name] Data Management label , power-bi	8	1170	June 5, 2023
Automated filter drop down based on prior data collection Form Building cascading-selects	4	22	June 5, 2023
Parent-child form functionality in dynamic file attachments Form Building dynamic-data	4	27	June 5, 2023
Synchronous export failed Data Management data-download-error	1	17	June 5, 2023
Number fields show error after entering - sign, before leaving field (Enketo) Form Building integer , decimal-digits , enketo	3	20	June 5, 2023