User Support

Data Collection Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	6	4356	March 1, 2025
Can "_id" field be used in Dynamic Data Attachments? Form Building dynamic-data , _id	2	4	March 19, 2025
Loading and submission problems User Support	0	2	March 19, 2025
Not able to deploy my questionnaire Form Building odk-validate , form-design-error , deploy-error	3	5	March 19, 2025
How can I retrieve my lost project and data? Data Management data-restoration	17	1751	March 19, 2025
Merging roster data Data Management roster , merge-dataset	6	6	March 19, 2025
Issue with Validation Error in Multi-Zone Seed Distribution Form Form Building constraint	3	13	March 19, 2025
Programming repeated group question Form Building odk-validate , form-design-error	2	6	March 19, 2025
Trigger an email based on question response Data Management appearance , text-question , automated-emails , url , webhook	2	11	March 18, 2025
Cascading file Form Building cascading-selects	2	10	March 18, 2025
Error message "Server authentication problem (401)" seen while trying to submit data collected through Enketo Data Collection enketo , login	8	1882	March 18, 2025
An error message in an attempt to use the pull functionality to allow for reuse of data from previous survey User Support	0	3	March 18, 2025
Record not present. It may have expired Data Management edit-submission	1	5	March 18, 2025
Delete an item in a repeated group when editing submitted data Data Management repeat-group , data-management , edit-submission , new-article	4	24	March 18, 2025
Moving responses in a repeat group referenced to a select_multiple Form Building kobocollect , repeat-group	0	6	March 18, 2025
Trying use select_one in instance form Form Building select-one , dynamic-data , instance-function	3	18	March 18, 2025
Filtering empty options in select_multiple Form Building select-multiple , filter , choice-filter	3	29	March 18, 2025
Cascading Issue Form Building cascading-selects	3	9	March 18, 2025
Display selected answers from multiple question Form Building select-one , select-multiple , note , jr-choice-name , response-in-question	2	6	March 18, 2025
Download Media using API API api , download-media , curl	6	1528	March 18, 2025
Issue with select_one_from_file and pulldata function Form Building pull-data , csv-file	1	10	March 18, 2025
How to Retrieve Data From the tablet Via USB Data Management data-restoration , odk-briefcase , adb , android-studio	5	15	March 18, 2025
Developing Forms Form Building cascading-selects , choices , other	1	13	March 18, 2025
Connect with case Form Building dynamic-data	2	6	March 18, 2025
Bug Geoshape Data Management geoshape , edit-submission	3	7	March 17, 2025
Field to use for the survey to data record mapping API api , postman	2	22	March 17, 2025
Unable to see form questions in form builder error message 'The survey element named 'text_el1nn94' has no label or hint Form Building odk-validate , label	4	16	March 17, 2025
Iphone scanning of QR codes Form Building qr-code	1	4	March 17, 2025
Duplication of Choices Form Building xlsform , upload-xlsform , choice_duplicates	10	42	March 17, 2025
Report problem (502) Data Management view-table-data , private-message	3	19	March 17, 2025