User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Data Collection Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4695	February 11, 2026
ID in Attachment URL Data Management media-image-question , download-media , media-url , private-message	6	61	March 16, 2026
Need help to troubleshoot KoBo server error Form Building	0	3	March 16, 2026
Issue with Data Changing in Kobo Preview Before Submission Form Building edit-submission	0	5	March 15, 2026
Help to programme XLSForm to select single responses from and extenal file Form Building pull-data	0	6	March 15, 2026
[Help] select_one options showing in Kobocollect app, but not showing in web Form Building kobocollect , enketo , select-one	3	24	March 15, 2026
How can I make a limit to the 'integer' data type (e.g. 01 to 99)? Form Building constraint , regex	15	3428	March 15, 2026
Accidental deletion of programme file Data Management retrieve-project	2	10	March 14, 2026
Problem Accessing Kobo Account Issues login	1	7	March 14, 2026
Download via API limited to 100 observations User Support api , data-download	7	19	March 14, 2026
Unsuccessful submission of forms Error (500) Data Collection kobocollect , submission-error	5	30	March 14, 2026
Preguntas que no se exportan User Support	0	4	March 14, 2026
Bug in Kobo Collect app Form Building kobocollect , enketo , constraint , odk-collect	2	14	March 13, 2026
Conexión con API en formato JSON a Power-Bi API	0	4	March 13, 2026
Local directory structure for downloaded backend files Data Management media-image-question , automation	1	9	March 13, 2026
Password recovery Account Issues login , reset-password	1	5	March 13, 2026
Is it possible to merge datasets from similar projects to a single project in KoBoToolbox? Data Management	5	2097	March 13, 2026
Logout link not getting displayed in webforms Data Collection enketo , logout	9	41	March 13, 2026
MP3 audio in select_multiple choices not visible on Kobo web forms Form Building choices , select-multiple , media-image-question , video-question	7	39	March 12, 2026
Error in exporting data Data Management data-download , data-download-error	2	19	March 12, 2026
Videos saving on phone gallery? User Support	4	21	March 12, 2026
Kobo form Sharing based on Condition doesn't work? User Support sharing-permissions	3	17	March 12, 2026
It's not showing me the image; it says "FILE COULD NOT BE FOUND" Data Management media-image-question , edit-submission	2	12	March 12, 2026
Report shows "deviceid not found" Data Management bug , kobocollect , enketo , deviceid	6	33	March 12, 2026
Submission limit reached after 10,000 records – humanitarian project in Tanzania User Support	1	13	March 12, 2026
Bulk shift old data from outside to inside new repeat group Data Management repeat-group , resource-materials , bulk-edit-submission	4	25	March 12, 2026
I am not able to downlaod the data today Data Management bug , data-download , private-message	6	52	March 11, 2026
Download error: string indices must be integers Data Management data-download , data-download-error	2	4	March 10, 2026
Soumitra Dutta Oxford-How do I start using KoboToolbox for data collection? User Support supportarticles	2	18	March 11, 2026
Kobo collect CSV Issue Data Collection kobocollect , select_one_from_file , data-missing , csv-file , data-download-error	1	13	March 11, 2026