User Support

Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	6	4286	January 9, 2025
ERROR 500 - form availability Form Building odk-validate , deploy-error	2	6	January 13, 2025
Sharing form data to support ticketing system via email Data Management automated-emails	0	1	January 13, 2025
Issue with Data Loss in Collected Signatures (Signature missing) Data Management signature , data-missing	1	4	January 13, 2025
Search pulldata Form Building pull-data , csv-file	2	8	January 13, 2025
Error on redploying the form after changes Form Building odk-validate , deploy-error	1	3	January 13, 2025
Media data automation Data Management api	1	4	January 13, 2025
Most posts indicate you cannot delete draft forms that are queued Data Collection kobocollect , enketo	6	290	January 13, 2025
Issue with Data Loss in Collected Signatures Data Management bug , signature , data-missing , private-message	7	40	January 13, 2025
Saving error Form Building edit-saved-form	1	10	January 13, 2025
Option fields keep changing Form Building choices , randomize-choices , download-xlsform , label , private-message	11	58	January 13, 2025
Mapping Respondent Answers and Drop-Down Data in KoboToolbox Exports Data Management data-download	2	10	January 13, 2025
What are the relation between these columns you get while exporting data in Excel? User Support metadata , _uuid , _id , _index	2	1299	January 13, 2025
Repeat groups Data Do not Appear in the table but visible when I use "open icon" on the table view Data Management repeat-group , view-table-data	3	23	January 13, 2025
XLS form download Form Building download-xlsform , private-message	1	8	January 12, 2025
Choice Filter Problem Form Building select-multiple , choice-filter	1	8	January 12, 2025
I cannot redeploy my survey forms after updating Form Building odk-validate , deploy-error	1	6	January 12, 2025
Reference the text of the answer to a single-choice question Form Building repeat-group , select-one , text-question , select-one-repeats	2	9	January 11, 2025
Calculation or logic based on conditions Form Building if-statement	1	8	January 11, 2025
Not able to deploy my questionnaire (SERVER ERROR 500) Form Building odk-validate , deploy-error	2	15	January 11, 2025
Pull data function to return multiple data Form Building pull-data	3	1453	January 11, 2025
Calculating Percentage from Entered Values Form Building calculation , calculate , decimal-digits	3	16	January 11, 2025
Can't find your.csv Form Building pull-data , csv-file , form-design-error	1	10	January 11, 2025
Form with long choice list seems to overload KoBoToolbox Form Building cascading-selects , select_one_from_file , csv-file , select-one-external	2	10	January 11, 2025
Unable to deploy with a message saying server error (500) Form Building odk-validate , deploy-error	1	14	January 11, 2025
Grey text fields appear under my note-type questions (apparently depending on the order in which I place my self-contained groups in the form) Form Building repeat-group , odk-validate	1	10	January 11, 2025
Coalesce function is not working Form Building calculation , sum , dynamic-data	4	28	January 10, 2025
Server error (500) - unable to deploy Form Building odk-validate , deploy-error	2	20	January 10, 2025
Error create new account Account Issues creating-account	2	13	January 10, 2025
Can't Open my Form to Access my Collected Data Account Issues login , browser-issue	4	7	January 10, 2025