User Support

Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	6	4372	March 1, 2025
J'ai besoin d'affiché les photos des bénéficiaires que je viens d'enregistrer dans un nouveau formulaire de controle User Support	0	2	March 28, 2025
Dynamic data attachment with blank data in the previous form Form Building dynamic-data	10	25	March 28, 2025
Moving responses in a repeat group referenced to a select_multiple Form Building repeat-group , select-multiple	12	31	March 28, 2025
Data in another column coz of redownloading Data Management	1	9	March 27, 2025
How to download data using Labels Data Management language , data-download , redeploy , label	5	1085	April 21, 2021
How to Send One-Time Personalized Survey Links via Email (Anonymous Response) Data Collection enketo , dynamic-data	2	15	March 27, 2025
Introducing a Simple App to Convert Kobo Data to Geospatial Formats! 🌍 User Support kml , resource-materials , geojson	3	86	March 27, 2025
Available Questionare Form Building upload-xlsform , form-design-error	3	16	March 27, 2025
Am also experiencing an error deploying my XSLForm, how can i be helped? Form Building odk-validate	1	9	March 27, 2025
Upload of XLS form fail - running indefinitely Form Building odk-validate , upload-xlsform	1	11	March 27, 2025
Error 500 when trying to edit a survey Data Management submission-error , edit-submission	1	9	March 27, 2025
Combine answers from select_one and select_multiple type for another question Form Building cascading-selects , select-multiple , choice-filter	2	21	March 27, 2025
Reports with repeating group Data Management repeat-group , roster	4	22	March 26, 2025
If the “ID” field used to connect projects is somehow repeated (not unique) in the parent project, then in the child project you get an ‘indexed-repeat’ error message if using Collect Form Building dynamic-data	3	13	March 26, 2025
Analysis with KoBo Excel Analyzer for the Repeat Group Data Management xlsanalyzer , repeat-group	22	2867	March 26, 2025
Loading and submission problems Data Management submission-error , enketo , edit-submission , private-message	6	27	March 26, 2025
Issue with select_one_from_file and pulldata function Form Building pull-data , csv-file	4	20	March 26, 2025
How to display exixtant information in an excel file via kobo Collect Data Management excel-power-query	1	10	March 26, 2025
Not able to deploy my questionnaire Form Building odk-validate , form-design-error , deploy-error	5	29	March 22, 2025
Randomizing Questions Form Building randomize-question	6	26	March 25, 2025
Support technique Account Issues subscription-plan	1	17	March 25, 2025
Download missing data Data Management repeat-group , data-download , data-missing	3	16	March 25, 2025
Validation error when I connect two forms Form Building repeat-group , form-design-error , dynamic-data	3	18	March 25, 2025
Upload of xlsx file keeps running indefinitely Form Building upload-xlsform , deploy-error	4	21	March 24, 2025
Am getting the below error in previewing my cascading select questions: Form Building odk-validate	1	9	March 24, 2025
My account is inactive and I just sent an email to Kobo support but it takes me back to this forum Account Issues reset-password , private-message , activate-account	9	26	March 24, 2025
How to link https://eu.kobotoolbox.org to Excell to automate data collation API excel-power-query	1	26	March 24, 2025
How to Retrieve Data From the tablet Via USB Data Management data-restoration , odk-briefcase , adb , android-studio	6	34	March 22, 2025
Date time and geo stamp on photo taken Form Building appearance , media-image-question , open-camera , timestamp , external-app-image	1	29	March 22, 2025