User Support

Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	7	4607	November 6, 2025
Automated transliteration of 'Data column name' for Macedonian (and other Cyrillic script languages) Form Building choices	2	17	November 10, 2025
Error loading Report User Support custom-reports	0	4	November 10, 2025
Duplicates control inside nested repeats Form Building repeat-group	2	9	November 10, 2025
Cloning and other option not working Form Building download-xlsform , clone-project	5	559	November 10, 2025
XLS Form Deployment User Support kobocollect	2	7	November 10, 2025
Bulk PDF download Data Management pdf	1	13	November 10, 2025
Benchmark XLSForm - Prevent duplicate sample selection inside the repeat loop Form Building repeat-group	1	17	November 10, 2025
Help - Calculation Form Building calculation , sum	1	15	November 10, 2025
Issue with returned results using pagination and query parameter API api , private-message , pagination	1	9	November 10, 2025
“Redirecting respondents to an external dashboard after submitting a Kobo form using single submission links” Form Building pull-data , dynamic-data	1	12	November 10, 2025
REST Service not triggered for some submissions Data Management rest-services	2	14	November 10, 2025
Send email notification to submitter after validation (Approved/Not Approved)? Data Management automated-emails , rest-services , validate-submission , twilio	1	11	November 10, 2025
Not able to download XLS form or clone, not able to redeploy Form Building download-xlsform , odk-validate , deploy-error	2	19	November 9, 2025
Pulling data from the same form Form Building avoid-duplication , dynamic-data	1	17	November 8, 2025
How to store external respondent IDs in Kobo forms using Form Building pull-data , dynamic-data	1	22	November 8, 2025
Problem i am having deploying a project Form Building odk-validate , deploy-error	2	24	November 7, 2025
Deploying on web enketo forms Form Building odk-validate , dynamic-data	5	23	November 7, 2025
Some data cannot be saved as a draft on Enketo Bug Reporting enketo , saving-failed	2	13	November 7, 2025
Problems downloading documents when printing Data Management pdf , print-submission	7	59	November 6, 2025
N8N Trigger Data Management rest-services , automation , n8n-trigger	0	18	November 6, 2025
Error when editing submission on a computer without login Data Management edit-submission	2	26	November 5, 2025
Image storage estimation on kobo toolbox Account Issues storage-size	2	15	November 5, 2025
Kobo Photo Links Data Management media-image-question , media-url	1	15	November 5, 2025
How do you deal with a question like this? (matrix table) Form Building nolablel	4	42	November 5, 2025
Form loading error? Data Collection enketo , csv-file , loading-error	8	105	November 5, 2025
Geotagging info stripped from photos when photo attached as an image rather than taken as a new image Data Collection kobocollect , photo	1	12	November 5, 2025
Constraints on answer Choices with 2 different questions Form Building select-one , constraint , constraint_message	7	26	November 5, 2025
Kobocollect Background Audio recording data missing Data Management kobocollect , data-missing , background-audio	3	18	November 5, 2025
How to create sign into the admin server to be able to create enumerators user Data Management sharing-permissions , row-level-permission , creating-account	3	205	November 5, 2025