User Support

Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	14	1703	August 19, 2021
Recover draft version of form Form Building api , retrieve-xlsform	2	391	October 28, 2021
Please help - recover undeployed form (clone error changed original form) Form Building clone-project , form-version , retrieve-xlsform	5	14	October 28, 2021
Humanitarian server will not authenticate username Data Collection kobocollect , get-blank-form	11	341	October 27, 2021
New APP uploading problems Data Collection data-download , upload-file , error-message	1	10	October 27, 2021
Kobo rest api imported from User Support preview-error , xlsform-import-error	0	6	October 27, 2021
If-statement to automatically choose answer based on a previous question Form Building if-statement	0	6	October 27, 2021
Email Notification after Form Submission API automated-emails , rest-services	2	8	October 27, 2021
XLS export failed Data Management data-download-error	5	23	October 27, 2021
Creating a text number as it is done in excel when using text function Form Building regex , concat , if-statement	2	8	October 27, 2021
API dropping columns with no response API api , data-download , data-missing	0	6	October 27, 2021
Usability errors Data Collection error-message	1	9	October 27, 2021
Is it possible to hide the published forms? Data Management archive-project	3	14	October 27, 2021
KoboToolBox API -> Update an existing form with additional choices Form Building choices , api , update-form , dynamic-data , pull-data	4	37	October 27, 2021
Calculating the time difference in minutes and scoring depending on the answer Form Building calculate , if-statement , calculation	1	9	October 27, 2021
Linked forms : pull data from form1 as choices in form2 Form Building csv-file , pull-data	1	7	October 27, 2021
Missing data in XLS and CSV file but available on server Data Management data-missing , repeat-group	9	39	October 27, 2021
Error: Generic Exception: Error Improperly formatted XML Data Collection enketo , kobocollect , submission-error , odk-collect	14	178	October 27, 2021
I cant download over 70% of the data it is missing questions Data Management data-download , data-missing , private-message	8	69	October 27, 2021
Cosmic recruitment User Support support	1	15	October 27, 2021
Edit submitted record - without authentication API api , edit-submission , curl , token	5	39	October 26, 2021
Is posssible to resubmit data already collected before registering a REST Services? Data Collection api , rest-services	2	19	October 26, 2021
When I export data with long numbers they atomatically get rounded Data Management data-download	5	8	October 26, 2021
Calculate multiple-choice questions (composite index) Form Building calculation , calculate , if-statement , sum	1	16	October 26, 2021
Deploy form in social media Data Collection enketo	1	14	October 26, 2021
IDP Data Collection In Cabo Delgado Mozambique User Support support	1	8	October 26, 2021
SPSS Label usage Data Management spss , update-articles	11	465	October 26, 2021
Unexpected KoBoCAT error 400: b'{"detail":"seed value must be a number or a reference to another field."}' Form Building randomize-choices , deploy-error	3	11	October 26, 2021
Using kobo through mobile Data Management kobocollect , sharing-permissions , enketo , row-level-permission	1	13	October 26, 2021
Duplicate names will be impossible to identify in analysis unless a previous value in a cascading select differentiates them Form Building odk-validate , choice_duplicates	3	20	October 26, 2021