User Support

Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	12	1519	March 18, 2021
Access to non-Kobo users User Support	0	1	August 4, 2021
Different Submissions and Results Figures Data Management sync_mongo	5	27	August 4, 2021
Problem in Default Text Form Building default-response	5	24	August 4, 2021
Pre-selecting a response Form Building enketo , prefill , select-one	5	28	August 4, 2021
Form Preview Loading Error Form Building odk-validate	4	18	August 4, 2021
Data missing from Kobo database Data Management sync_mongo	3	25	August 4, 2021
Printing survey question as submitted in a form Data Management pdf , print-submission	3	11	August 4, 2021
Create/edit previous survey submissions Data Management data-collection , edit-submission , enketo	7	38	August 4, 2021
Kobo issue: document has no root element Form Building deploy-error	7	52	August 4, 2021
Matrix Style Question Android Version Form Building question-matrix , nolablel	7	18	August 4, 2021
Prevent project cloning permission Data Management sharing-permissions	1	9	August 4, 2021
French language in column not appearing in Matrix Question Form Building question-matrix , language , manage-translations	12	9	August 4, 2021
View submissions from specific users Data Management row-level-permission , sharing-permissions	2	40	August 4, 2021
Can't download the forms on Android Phone Data Collection kobocollect , configuration	6	23	August 4, 2021
Language Issue in Matrix Questions with Grid style Bug Reporting xlsform , manage-translations , question-matrix , error-message , kobo-matrix_list	3	398	June 3, 2020
Unable to get blank forms in Collect android app Data Collection kobocollect , get-blank-form , configuration	3	34	August 4, 2021
Data sync issues Data Management sync_mongo	3	8	August 4, 2021
If command to categorize integers to fall into four categories? Form Building calculation , calculate , if-statement	2	10	August 4, 2021
Missing submissions when downloading data Data Management data-missing , sync_mongo , private-message	5	90	February 2, 2021
Pull up select one options from external sheet with choice filter Form Building select_one_from_file , cascading-selects	1	9	August 4, 2021
Submission submitted from KoBoCollect android app but not appearing in database Data Management sync_mongo	8	53	August 4, 2021
Not able to view my media after adding new media to the SETTINGS>Media Form Building redeploy , media-image-question , pull-data , csv-file	24	138	August 4, 2021
Data download problem Data Management data-download , data-missing	1	9	August 4, 2021
Error to deploy survey form Form Building odk-validate , deploy-error	4	14	August 4, 2021
Error: pyxform odk validate dependency: java not found Form Building error-message , odk-validate	5	21	August 4, 2021
Word and PDF files cannot be retrieved Data Management media , pdf , edit-submission , upcoming-fix	16	167	August 4, 2021
Project Editing page loads non stop Form Building edit-saved-form	10	49	August 4, 2021
Data synchronisation issue with server Data Management sync_mongo	3	28	August 4, 2021
Appearance attribute (w12) Form Building appearance , grid-theme	2	22	August 4, 2021