User Support

Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	6	4390	March 1, 2025
Failed to list Assets as I open Project Account Issues bug , server-issues	7	13	April 18, 2025
KPI V1 API calls (endpoints) not working! API bug , api	19	32	April 18, 2025
On demographics, I want the household head information to be automatically filled in if the Respondent is the head of the household Form Building repeat-group	2	112	April 17, 2025
Kobo link for Iphone Users Data Collection bluestacks	1	5	April 17, 2025
File Field error Data Management download-media	1	4	April 17, 2025
Automatic copying of Survey/Respondent Identification on Repeat questions when downloading User Support kobocollect , repeat-group , data-download	0	4	April 17, 2025
Failed to list assets- error message! Account Issues page-loading , server-issues	7	17	April 17, 2025
Symmetric Matrix Form Building question-matrix	2	3	April 17, 2025
Error in Preview Form Form Building odk-validate , form-design-error , private-message , preview-error	8	20	April 17, 2025
"Failed to list assets" error Account Issues bug , server-issues	1	4	April 17, 2025
Kobotoolbox is not loading projects Account Issues bug , server-issues	11	36	April 17, 2025
Unable to load assets in my account Account Issues bug , server-issues	2	7	April 17, 2025
Kf.kobotoolbox.org is showing error failed to list assists Account Issues bug , server-issues	3	8	April 17, 2025
'failed to list assets' Account Issues bug , server-issues	5	6	April 17, 2025
Error occured during the loading of this form Form Building deploy-error	6	13	April 17, 2025
Failed to list assets- error message Data Management page-loading	33	1248	September 14, 2023
Servers Down 502 Gateway Data Management data-download , private-message	13	26	April 17, 2025
Data exporting stuck at processing Data Management data-download	3	5	April 17, 2025
Form loading and submission errors Data Collection submission-error , enketo , loading-error	3	18	April 16, 2025
I am unable to deploy the form as it is showing that I have invalid constraint expression but I have checked it again and the expression doesn't seem to be incorrect Form Building regex , form-design-error , deploy-error	4	12	April 16, 2025
Indefinite processing time for downloading data from server (Global KoboToolbox Server) Data Management data-download	8	19	April 16, 2025
My download is stuck at "processing" Data Management data-download	6	8	April 16, 2025
Tabular data collection format Form Building kobocollect , enketo , question-matrix	3	9	April 16, 2025
Forever in processing when trying to download data Data Management data-download	2	6	April 16, 2025
Problems During Data Export Data Management data-download	2	5	April 16, 2025
KoboCollect not loading questions and options Data Collection kobocollect , enketo , choices , pull-data , csv-file	3	13	April 16, 2025
Data Download Issue: Row 1048576 or column 0 out of worksheet bounds Data Management data-download-error , private-message	7	4	April 16, 2025
“How to automatically calculate totals in a matrix question (sum of product quantities)? Form Building calculation , question-matrix , sum	2	5	April 16, 2025
How can I solve this problem? Data Management data-download	8	192	January 18, 2024