User Support

Data Collection Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	7	4618	November 6, 2025
388 results uploaded but only 246 can be seen when exported in Excel Data Management data-download , data-missing , private-message	7	39	November 22, 2025
What should i do if this information pop up during deployment of the tool "[row : 75] On the 'choices' sheet, the 'name' value is invalid. Choice names must be unique for each choice list" Form Building	0	3	November 22, 2025
Deployment failure Form Building error-message	2	11	November 22, 2025
Failure to upload data User Support kobocollect	0	7	November 21, 2025
Initial registration and then tracking participation in various projects Form Building form-building , dynamic-data	2	22	November 20, 2025
Forms missing on KoboCollect after password change Data Collection kobocollect , get-blank-form , configuration	3	16	November 20, 2025
Request for Support on Image URL Issue in KoboCollect Data Management media-url	1	10	November 20, 2025
N8N Trigger Data Management rest-services , automation , n8n-trigger	2	35	November 20, 2025
I lost access to my account linked to a questionnaire Account Issues login , reset-password	1	9	November 20, 2025
Cascading questions error Form Building cascading-selects	8	30	November 20, 2025
Error message Start tag expected, '<' not found when editing submissions Data Management edit-submission , private-message	28	1293	November 19, 2025
Issue Accessing Image Resources via API – URL Path No Longer Working API	0	9	November 19, 2025
Automatic copying of Survey/Respondent Identification on Repeat questions when downloading Data Management repeat-group , data-download	11	79	November 19, 2025
Audio media in choices Form Building media , audio , select-one	3	20	November 19, 2025
How to reduce font size of choices Form Building choices	1	12	November 19, 2025
Kobotoolbox form create Form Building form-building , resource-materials	3	29	November 19, 2025
Message Error Data Collection submission-error	1	8	November 19, 2025
Unable to Deploy Kobo Form – Server Error (500) Form Building odk-validate , deploy-error	1	7	November 19, 2025
Fake location not working Form Building gps , active-gps , gps-threshold	5	331	November 19, 2025
Error repeat group Data Collection kobocollect , enketo , repeat-group	0	12	November 18, 2025
How to add submission confirmation message Data Collection kobocollect , enketo	11	237	November 18, 2025
Server Error 500 Issue Form Building odk-validate , deploy-error	3	25	November 18, 2025
I have encountered errors (500) Data Collection submission-error	1	12	November 18, 2025
All submissions disappeared from an user Data Management retrieve-project	3	16	November 18, 2025
I tried to register the organisation in the PSEA data base and failed . Here is the message I got Data Collection enketo , loading-error	1	10	November 18, 2025
Eanable specific user to show the responses based on specific condition Data Collection sharing-permissions , row-level-permission	2	50	November 18, 2025
API Connector - Pull Data to GoogleSheets in Format of Asynchronous Data Export Style API api , google-sheet	3	307	November 18, 2025
Group survey downloading without photos or url Data Management data-download , data-missing	4	45	November 18, 2025
Downloading attachments (photos or other media) with api - downloadthemall User Support	0	8	November 17, 2025