User Support

Account Issues Data Collection Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	5	4492	October 28, 2024
Dynamic Default Value for Geopoint Type Question Form Building geopoint , last-saved	4	21	July 1, 2025
Error 400 when submitting form: "Data server did not accept the record Data Collection submission-error , enketo	6	43	July 1, 2025
Team members cannot see or edit forms they have access to Data Management sharing-permissions , row-level-permission	5	18	July 1, 2025
Pull data from two cvs values based on previous questions Form Building pull-data , csv-file	0	5	July 1, 2025
Linking Kobo forms Form Building dynamic-data	2	12	July 1, 2025
WOuld you help me out to develop a Matrix question through XLS form in kobo? Form Building question-matrix , xlsform , kobo-matrix_list	2	8	July 1, 2025
I created a new form but I want to import information from another form that is an older version Data Management upload-xls-data	1	5	July 1, 2025
Hide Text while typing Form Building appearance , hide-input , masked	5	62	July 1, 2025
Error message when trying to submit forms from webpage on the computer Data Collection enketo , odk-validate , loading-error	1	9	July 1, 2025
Iam not able to see the preloaded maps Form Building kobocollect	0	3	July 1, 2025
Error in Printing, only first page will be printed Data Management bug , pdf , print-submission	3	27	July 1, 2025
Error 400 - server did not accept data, while submission editing Data Management bug , error-message , edit-submission	17	102	July 1, 2025
Ailed-to-execute-transaction-on-idbdatabase-the-database-connection-is-closing Form Building odk-validate , deploy-error	3	7	June 30, 2025
How to identify the logged in user while editing survey after the survey is submitted on the server Data Management edit-submission	4	10	June 30, 2025
Assistance Needed with Survey Submission Edits Data Management bug , submission-error , edit-submission	8	19	June 30, 2025
Error 400 when trying to edit data submissions Data Management bug , submission-error , edit-submission , private-message	4	16	June 30, 2025
Error 400 - during edit and resubmit Data Management bug , submission-error , edit-submission	6	21	June 30, 2025
Data server did not accept data. Contact the survey administrator please. (400) ... error message Data Management bug , submission-error , edit-submission	1	5	June 30, 2025
Enter text to be automatically in uppercase Form Building regex , uppercase	10	1648	June 30, 2025
External data Form Building pull-data , csv-file	1	3	June 30, 2025
Cannot download my project xls 24 hours and not complete i try to download many time and the export error Data Management data-download	3	17	June 30, 2025
Unable to deploy (Server error (500) Form Building odk-validate , deploy-error	6	12	June 30, 2025
Error message in exporting Data Management data-download , private-message	6	24	June 30, 2025
Restrict rank from multiple repeat group Form Building cascading-selects , repeat-group , rank-question , select-multiple	3	9	June 30, 2025
I keep getting this error message when trying to preview my form Form Building odk-validate , preview-error	1	14	June 30, 2025
KoboCollect is showing up in the games hub in Samsung devices running Android 14 Data Collection kobocollect , resource-materials	4	100	June 30, 2025
Kamal Hinduja Geneva , Switzerland(Swiss) - How to check Kobo API authentication? API api	1	8	June 30, 2025
What is the difference between the two links: https://kf.kobotoolbox.org/ and https://kc.kobotoolbox.org/? User Support support , new-article	2	23	June 30, 2025
When I use https://kf.kobotoolbox.org/, I can’t find the QR code in my account Data Collection kobocollect , qr-code	2	7	June 30, 2025