User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Account Issues Data Collection Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	9	4796	May 19, 2026
Inconsistent Select-One Values in Kobo Export Despite Selecting “Labels” User Support choices , data-download , custom-data-exports	0	7	July 13, 2026
How can I make a limit to the 'integer' data type (e.g. 01 to 99)? Form Building constraint , regex	21	3501	July 13, 2026
Failed to upload data on server Data Collection kobocollect , submission-error , media-image-question	6	33	July 13, 2026
Animal Health Extension Service-Ethiopia User Support support	1	31	July 12, 2026
Server Error (500), form builder questions and form preview are empty, etc Form Building private-message , preview-error	5	69	July 11, 2026
Select Choices from external file Form Building select_one_from_file	1	26	July 10, 2026
GPS location on Enketo: works in en form / does not work in ar form Bug Reporting enketo , manage-translations , geopoint	4	62	July 10, 2026
Inquiry About Email Notifications for Form Submissions in KoboToolbox API power-automate	4	43	July 10, 2026
Image Downloading - How are you doing it? Data Management download-media	1	29	July 10, 2026
Hide some button that are seen when collecting data collection through Enketo Form Building enketo , single-page , new-required-feature	6	852	July 10, 2026
J'ai fini d'integrer les correction mais j'a du mal a redeployé, je vais attendre le soir voir si ce n'est pas problème de connexion User Support kobocollect , odk-validate	1	20	July 9, 2026
Fetching data error Data Collection enketo , data-missing	8	63	July 9, 2026
Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing (NYC) Bug Reporting submission-error , enketo	2	25	July 9, 2026
Multilanguage form: default language of form and of library elements Form Building language , default-language	6	52	July 8, 2026
Facing problems with moving from V1 to V2, all data links broken API api , power-bi , excel-power-query	1	32	July 7, 2026
Recover the projects Data Management delete-project	1	29	July 7, 2026
Database error and error 401 at data entry User Support	5	63	July 7, 2026
KoboCollect Shows Forms as "Sent", but They're Missing on the Server After Hitting the 1 GB Limit - Has Anyone Experienced This? Data Management kobocollect , upgrade-storage	1	31	July 6, 2026
Older submissions export as numeric values while newer submissions export labels after adding Swahili default language Data Collection language , xlsform , export-data	1	23	July 6, 2026
Data cannot be exported from KOBO Data Management error-message , data-download	1	40	July 4, 2026
Large XLSForm: fixed repeat groups won’t submit in Enketo, but selection-driven repeats cause data shifting: is there a third way? Form Building submission-error , enketo , question-matrix , repeat-group , pull-data	3	52	July 3, 2026
Perdida de enlace sincronico - lost the sincronic with excell User Support	2	22	July 3, 2026
404 Error code at submission sync Data Collection kobocollect , submission-error	2	34	July 2, 2026
Project is getting deleted Data Management project-missing	2	22	July 2, 2026
Fake location not working Form Building gps , active-gps , gps-threshold	8	470	July 1, 2026
Displaying the boundaries of the area where data needs to be collected. Form Building geojson	5	145	June 30, 2026
Choices Issue User Support kobocollect	1	22	June 30, 2026
I cant download data sheet android User Support kobocollect , error-message , select-multiple	1	21	June 28, 2026
Error (500) at https://kc.kobotoolbox.org/submission?deviceID=collect%3AiOwhGTr1XqssQHhV Data Collection kobocollect , submission-error , enketo	3	38	June 28, 2026