User Support

Data Collection Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support	15	2332	October 12, 2022
يوجد مشكله لا استطيع اضافه مستخدم جديد ومشاركة النموذج مع الفريق User Support	0	5	December 4, 2022
Error getting selected form in kobocollect User Support	0	3	December 4, 2022
Calculation error User Support calculation	0	5	December 4, 2022
Calculate the sum for different items within a repeat group question Form Building calculation , calculate , repeat-group , sum , if-statement	18	1578	December 4, 2022
Editing of submitted survey forms Data Management edit-submission	1	10	December 4, 2022
Form access denied (500: error) Account Issues server-issues , private-message	11	20	December 4, 2022
How to set second language as default language? Data Collection language , enketo , url , return-url	5	1553	December 3, 2022
Problem to connect to kobo touch2 User Support support	2	102	December 3, 2022
Editing of pre load data Data Collection pull-data , csv-file	2	16	December 3, 2022
MUAC Screening XLS Template Form Building calculation , calculate	1	11	December 3, 2022
Terminate Interview Form Building calculation , calculate , grouping-questions , skipping	1	14	December 3, 2022
Blocked select_multiple choices Form Building enketo , skipping , select-multiple , indexed-repeat , form-design-error	12	1067	December 3, 2022
Error adding a repeat_group Form Building odk-validate , form-design-error	3	20	December 3, 2022
Connecting project Form Building dynamic-data	1	10	December 3, 2022
Synchronous data export API synchronous-export	1	14	December 3, 2022
Questions couldn't not be imported Form Building cascading-selects , select_one_from_file	7	242	December 3, 2022
Loading Error when open the form Data Collection error-message , loading-error	9	37	December 3, 2022
Advanced calculate function using if-statement Form Building calculate , if-statement	9	4871	December 3, 2022
Can't access my form Account Issues server-issues , private-message	9	42	December 2, 2022
Enketo data upload and blank submissions Data Collection enketo	5	21	December 2, 2022
Send Finalized Form: Sending Failed Data Collection kobocollect , submission-error	4	237	December 2, 2022
Color change according to response percentage Form Building calculation , calculate , styling-prompts , if-statement , markdown	2	25	December 2, 2022
Manual submissions are rejected Data Management upload-data-manually , new-article	9	34	December 2, 2022
Answer options / different languages Form Building language , choices , manage-translations	7	219	December 2, 2022
Dynamic data attachment error Form Building dynamic-data	2	23	December 2, 2022
How to prefill a select_one question based on the previously selected select_multiple question? Form Building select-one , select-multiple , count-selected , if-statement , prefill	4	12	December 2, 2022
My Data is not downloding file size will be more than 25 GB .Please kindly supoort Data Management data-download , downloadthemall , python	5	117	December 2, 2022
Survey not displaying Form Building odk-validate , preview-error	6	18	December 2, 2022
Editting imported data Data Management upload-xls-data , edit-submission	3	19	December 2, 2022