User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues Data Collection API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	7	4645	November 6, 2025
Error:(500)at https://kf.kobotoolbox.org/submission?deviceID=collect%3A85HqCFmYkMnZIfj9 Data Collection	0	9	January 14, 2026
Repeat within a repeat Form Building repeat-group	6	38	January 14, 2026
Show labels for choices when data is pulled Data Management api , pull-data , power-bi , label	5	665	January 14, 2026
Issue with CSV Media File Not Working in KoBoCollect (Urgent) User Support kobocollect , csv-file	1	6	January 14, 2026
MP3 audio in select_multiple choices not visible on Kobo web forms Form Building choices , select-multiple , media-image-question , video-question	4	20	January 13, 2026
Form field filled but no data showing Data Management redeploy , mandatory-response , private-message , clone-project	18	80	January 13, 2026
Form Question - Count Selected Form Building if-statement	2	22	January 13, 2026
Fixing calculation error on XLSForm Bug Reporting calculation , loading-error	0	6	January 13, 2026
Impressão desconfigurada quando usa a função select multiple Form Building	0	6	January 13, 2026
Dynamic Data Attachment populating select type questions User Support	1	19	January 13, 2026
REST Service not triggered for some submissions Data Management rest-services	5	44	January 13, 2026
Submission error 500 Data Collection kobocollect , submission-error , odk-validate	2	13	January 13, 2026
Include Attachments in Bulk Update API Call API api , media-image-question	2	21	January 12, 2026
Can’t upgrade my plan Account Issues bug , upgrade , subscription-plan	11	37	January 12, 2026
Error 500, how to resolve Form Building odk-validate , deploy-error	1	10	January 12, 2026
Percent Calculation error Form Building	1	6	January 12, 2026
Problems with QR codes Data Collection kobocollect , qr-code	8	27	January 12, 2026
Audio media in choices Form Building media , audio , select-one	4	36	January 12, 2026
Since this morning, my XLSForm file imports have been failing. What should I do? Form Building odk-validate , upload-xlsform	1	12	January 11, 2026
Unable to deploy error messge Form Building odk-validate , deploy-error	1	6	January 11, 2026
Base labels vs. labels Form Building manage-translations , label	1	12	January 9, 2026
Delay to download form User Support	1	9	January 8, 2026
Using KoboToolbox for Real-Time Financial Data Validation API rest-services	0	16	January 8, 2026
Column in the Excel file is missing data that was visible in the KoBo account Data Management data-download , data-missing , view-table-data	3	24	January 8, 2026
How can I make a limit to the 'integer' data type (e.g. 01 to 99)? Form Building constraint , regex	12	3401	January 8, 2026
Audio not playing in Kobocollect app User Support	4	13	January 8, 2026
Disable Draft in Kobo Collect Data Collection draft-submission	2	27	January 6, 2026
Deleting Kobo Account Account Issues deleting-account	6	2586	January 6, 2026
I want to develop questionnaire Form Building form-building	2	14	January 6, 2026