User Support

Account Issues Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	7	4653	November 6, 2025
Edit submission fails (CSV column heading “” cannot be turned into a valid XML element“) Data Management csv-file , edit-submission , private-message , new-article	9	29	January 28, 2026
Select_multiple - Provide answers separately? Form Building	3	42	January 28, 2026
REST Service not triggered for some submissions Data Management rest-services	9	61	January 28, 2026
Extract a particular subset for a dataset User Support	3	5	January 28, 2026
Best practices for structuring forms in KoBoToolbox User Support support	1	11	January 27, 2026
Issu to deploy form Form Building odk-validate , deploy-error	1	8	January 27, 2026
I need help to resolve loading error Form Building odk-validate , deploy-error , loading-error	1	4	January 27, 2026
Problem with sent links that won't open Data Collection enketo	1	5	January 27, 2026
Media links broken after unarchiving project – BlobArchived error Data Management archive-project , media-url	3	13	January 26, 2026
Difficulty Previewing and Deploying my Form Form Building odk-validate , deploy-error	2	8	January 26, 2026
Same question in duplicate columns Form Building upload-xlsform	2	9	January 26, 2026
I cannot delete my archived forms Data Management delete-project , private-message	1	3	January 26, 2026
Segment the data by project code Form Building repeat-group	2	16	January 26, 2026
Data loss after reaching survey submissions limit Data Management data-missing	5	27	January 26, 2026
"Record queued for submission" issue and unsaved uploads Data Collection submission-error , enketo	4	147	January 26, 2026
Issue with CSV Media File Not Working in KoBoCollect (Urgent) User Support kobocollect , csv-file	9	44	January 26, 2026
Quality of Spirometry in Healthcare Facilities in Burkina Faso: A Perspective from Saint Camille Hospital and the FRANY Clinic User Support support	1	6	January 26, 2026
Challenge in deploying kobotool Form Building odk-validate , deploy-error	1	18	January 26, 2026
Using KoboToolbox for Real-Time Financial Data Validation API rest-services	1	24	January 26, 2026
How to calculate for exact age Form Building calculation , calculate , if-statement	1	9	January 26, 2026
Have some issues with log in my account Account Issues login	2	435	January 23, 2026
Urgent - Chad Submissions not uploading to eu.kobotoolbox.org Data Collection kobocollect , submission-error , enkeo	4	26	January 23, 2026
Signatures as Images When Downloading Data in XLS Data Management signature , download-media	3	32	January 23, 2026
Edit repeat group via API API api , repeat-group , edit-submission	6	717	January 22, 2026
Pre-loading csv files in KoBo to cascade select Form Building cascading-selects , select_one_from_file , csv-file , minimal , new-article	12	4267	January 22, 2026
Introducing the R package robotoolbox Data Management api , resource-materials , r-software , robotoolbox	92	6670	January 22, 2026
How do I get the QR Code in kobo collect to share with the enumerators for access to a project Data Collection get-blank-form , qr-code , configuration	1	16	January 22, 2026
Please I need assistance my form have been showing me this error message Form Building if-statement , odk-validate , deploy-error	1	12	January 22, 2026
Unspecified error (409) Data Collection submission-error , enketo	4	17	January 21, 2026