User Support

Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	5	3862	January 5, 2023
Making choices from a list Form Building choices	2	28	April 27, 2024
I uploaded the xsl version and keep getting the same error Data Collection csv-file , form-design-error , loading-error	11	38	April 27, 2024
Team fieldwork claim, they have submitted data, but in Kobo server is not exist Data Management login , data-missing	3	15	April 27, 2024
Stretched table columns on preview in enketo Form Building grid-theme	3	26	April 27, 2024
How to make a summary of questions from answers? Form Building note , response-in-question	1	5	April 27, 2024
Upgrade Storage Account Issues subscription-plan	7	43	April 27, 2024
Inability to make payment using my MASTAR CARD from Nigeria Account Issues subscription-plan	1	11	April 27, 2024
Failed to execute 'insertAdjacentHTML' on 'Element': The provided markup is invalid XML, and therefore cannot be inserted into an XML document Form Building odk-validate , browser-issue	7	197	April 26, 2024
Moving submission to another form Data Management python , kobo-transfer	2	15	April 26, 2024
Interested in being a Kobocollect contributor! User Support kobo-ambassadors	1	17	April 26, 2024
There was error loading enketo Data Management csv-file , view-table-data , edit-submission , private-message	4	31	April 26, 2024
I would like for one of my colleagues to be able to change the Kobo username associated with the account he is now using Account Issues change-username	3	29	April 26, 2024
I need to update the choice list for a select_one question based on entries of a text question, from previous submissions of the same form Form Building select-one , other , dynamic-data	1	17	April 26, 2024
Download forms 'nothing to display' Data Collection kobocollect , get-blank-form , configuration	4	15	April 26, 2024
Can i use formula of two different cells values different value limit in any cell by constraint formula? Form Building constraint , constraint_message	1	9	April 26, 2024
Error downloading Data Management data-download , downloadthemall , download-media	3	33	April 26, 2024
List of consecutive numbers giving each a randomization by negative coordinate Form Building repeat-group , repeat-count , random-number , integer	0	25	April 26, 2024
Not being able to download the full dataset Data Management data-download	1	21	April 23, 2024
Data download - not all data downloaded Data Management data-download , data-missing , redeploy , edit-submission	22	679	April 26, 2024
How long after paying for one of the plans are our plans updated? Account Issues login , subscription-plan	2	20	April 26, 2024
GPS coordinates Data Collection kobocollect , maps , odk-collect , configuration	1	26	April 26, 2024
Storing a known value based on a choice Form Building if-statement	1	15	April 26, 2024
Erreur de chargement de fiche : cascading choices can only reference one choice list Form Building cascading-selects	1	14	April 26, 2024
Mediadownloads failing recently API download-media , python	5	29	April 26, 2024
Create a Choice list From Existed submission Form Building choices , dynamic-data	7	238	February 8, 2024
Regarding Constraint Form Building calculate , constraint	8	2023	November 2, 2019
Edit survey through API API api , edit-submission	2	32	April 25, 2024
Is it possible to show image from internet URL in form Kobo Collect app? Form Building media-url	3	30	April 25, 2024
I am having this very same issue (Form list download failed) Data Collection kobocollect , get-blank-form	3	45	April 25, 2024