User Support

Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Collection Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory. API Account Issues

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4716	February 11, 2026
Lost 2FA Access and Backup Codes Account Issues mfa	1	7	April 17, 2026
Forms automatically changing the answers Form Building calculation , calculate , xlsform	3	21	April 16, 2026
ERRO 400; Unable to edit form Data Management edit-submission	10	43	April 16, 2026
I noticed that the images corresponding to a specific contract are not available Data Management image-missing	2	10	April 16, 2026
Support for trouble shooting Error 404 Data Collection submission-error	3	23	April 16, 2026
Connect to Google Sheets Data Management google-sheet	1	18	April 16, 2026
Password reset email not received EU-based server Account Issues reset-password	2	4	April 16, 2026
Cleaning Project (Deleting Media Attachments) Data Management delete-media , bulk-delete-media	7	508	April 16, 2026
External data range from /xl/queryTables/queryTable1.xml Data Collection kobocollect , excel-power-query	0	8	April 16, 2026
Deployment issues: [row : 23] On the 'choices' sheet, the 'name' value is invalid Form Building odk-validate , deploy-error	2	15	April 16, 2026
Missing entries in the map view Data Management bug , maps	2	24	April 15, 2026
Error 502 bad gateway when accessing Reports page Data Management error-message , view-reports , custom-reports , private-message	6	18	April 15, 2026
Error: instance XML file does not exist Data Collection kobocollect , submission-error	11	1851	April 14, 2026
The extraction displays either the name or the label Data Management api , data-download , label	5	37	April 13, 2026
Submission limit reached after 10,000 records – humanitarian project in Tanzania Account Issues upgrade , subscription-plan	3	33	April 13, 2026
Download via API limited to 100 observations User Support api , data-download	21	175	April 13, 2026
Data lost? Access denied? Data Management private-message , access-denied	6	22	April 13, 2026
Challenges deploying a survey form Form Building odk-validate , deploy-error	1	17	April 13, 2026
Is it possible to perform web analytics on a survey form? Data Management google-analytics	1	18	April 13, 2026
Edits won't stick on form question choices User Support	4	22	April 10, 2026
List options and further information to each of them Form Building question-matrix , select-one , integer	3	28	April 10, 2026
KoboToolbox and SaniPath Data Management api , monday_com	1	14	April 9, 2026
Unable to redeploy XLS form (Server error (500)) Form Building odk-validate , deploy-error	6	28	April 9, 2026
SQLITE “no such column: c_district_label” error in KoBoCollect with multilingual form and external CSV (search()) Form Building cascading-selects , search , select-one-external	1	9	April 9, 2026
Changing the value of submissions from a metadata? Data Management metadata , edit-submission	5	394	April 9, 2026
Error 403 API API r-software	3	26	April 8, 2026
Bug in Kobo Collect app Form Building kobocollect , enketo , constraint , odk-collect	5	57	April 8, 2026
Forms half-filled with obligatory questions Data Collection	2	52	April 8, 2026
Submission Failure when using Form which have any trouble due to submission URL Data Collection submission-error	2	16	April 8, 2026