User Support

Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	9	4449	May 17, 2025
Colectar Datos sin Conexión Data Collection	0	1	May 28, 2025
Dynamic Data attachment to filter data User Support	0	2	May 28, 2025
Calculate the error to detect a single head of household Form Building	1	3	May 28, 2025
Connecting KoboCollect with the Self hosted Kobotoolbox server Data Collection kobocollect	0	4	May 28, 2025
Unresolved Issues and Lack of Support! Account Issues	0	5	May 28, 2025
Change personal details in a MFA protected account Account Issues	0	6	May 28, 2025
Priting Submission Record User Support print	0	5	May 28, 2025
Phone Number Constraint does not work Form Building regex , update-articles	7	50	May 28, 2025
Error message - Project Link missing Data Collection enketo	4	143	May 28, 2025
Downloading previous versions of a deployed form Form Building deploy-form	2	9	May 28, 2025
Automatic geotrace recording option Form Building geotrace , audit	1	7	May 28, 2025
How to add submission confirmation message Data Collection kobocollect , enketo	10	98	May 28, 2025
Dynamic data attachement-Age not appearing Form Building dynamic-data	3	4	May 28, 2025
Loading Error CSV file Form Building csv-file	1	4	May 27, 2025
Help accessing my account Account Issues login	1	7	May 27, 2025
I am unable to submit my data to the server after collection Data Collection submission-error	1	5	May 27, 2025
Question with multi-select option as a follow on question to a question with multi-select option Form Building select-multiple	4	12	May 27, 2025
Contact the survey administrator please. (400) Data Management sharing-permissions , row-level-permission , edit-submission	2	9	May 27, 2025
Big data on kobo form Data Management data-download , filter	4	29	May 27, 2025
The devices used for data collection show that these submissions were successfully sent, but they are not appearing on the KoboToolbox server data section Data Management login , data-missing	2	5	May 27, 2025
Someone delete unintentionally my project from my account, I can’t access media files by the link on excel exported from the project Data Management retrieve-project	1	4	May 27, 2025
Missing Values Data Management data-download , data-missing , form-version	4	22	May 27, 2025
Problem to download data Data Management data-download , new-article , browser-issue	3	24	May 27, 2025
Data Loss Issue– Request for Support Data Management kobocollect , data-missing , odk-collect	3	25	May 27, 2025
I am unable to edit form in ' edit in form builder' just loading Form Building edit-saved-form	3	10	May 27, 2025
I am trying to upload the questionnaire to the mobile phone manual using the credentials (user names and HTTP), but it displays No forms to download Data Collection kobocollect , get-blank-form , configuration	1	2	May 27, 2025
Failed to create export Data Management error-message , data-download , private-message	4	13	May 27, 2025
Submissions not available in the Data table, Downloads or Reports but counted in the Summary tab Data Management data-missing , private-message	3	16	May 27, 2025
Download missing data Data Management repeat-group , data-download , data-missing	12	44	May 27, 2025