User Support

Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. API Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	8	4673	February 11, 2026
Best way to clean survey data after field collection? Data Management data-management	2	12	February 17, 2026
Reference questions Form Building grouping-questions , skipping	2	12	February 17, 2026
Best practices for using KoBoToolbox to gather user experience feedback for a streaming app Data Collection	2	7	February 17, 2026
Repeat group - HH names unshown User Support repeat-group	1	6	February 17, 2026
Editing forms on PC Data Management edit-submission	2	12	February 17, 2026
Can't find ability to Edit Saved Form Data Collection kobocollect , edit-submission	1	6	February 17, 2026
Unable to confirm my email as activation link doesnt work Account Issues activate-account	6	13	February 16, 2026
Hey there, we want to submitt data fro the form , but we are facining this error “Failed to execute transaction on IDBdatabase the database connection is closing” Data Collection submission-error , enketo , error-message	2	32	February 16, 2026
Problemas de sincronozacion de los datos de kobo a excel User Support data-download	2	34	February 16, 2026
Using instance() and pulldata() function Form Building instance-function	6	90	February 16, 2026
Want to hide the DOB after calculating age once the forms is submitted to the server Form Building calculation , once , calculate-age , anonymisation , trigger	2	876	February 16, 2026
Multiple select to rank : choices won't move Form Building cascading-selects , rank-question , select-multiple	5	56	February 16, 2026
Literacy Widget Not Rendering Correctly on Some Browsers Data Collection enketo , literacy	6	46	February 16, 2026
My setting is already set to Allow submissions without username/password. Is there another way to resolve this? Data Collection submission-error	5	9	February 16, 2026
Unable to download/export the data in XLS, showing error export failed Data Management data-download , private-message	3	12	February 16, 2026
The following nodes are likely involved in the loop: ${instanceName} ${d0_cal} ${IRR_C15C1_cal} ${E040} Form Building odk-validate , deploy-error	2	5	February 16, 2026
Dynamic Data attachment parent xml not loading Data Collection dynamic-data	1	7	February 16, 2026
Email format Form Building xlsform , regex , email	1	8	February 16, 2026
How do I get the blank form list on KoboCollect? Data Collection kobocollect , get-blank-form	2	26	February 16, 2026
<label> node for itemset doesn't exist! [instance(caller)/root/item/label] Form Building odk-validate , deploy-error	4	8	February 14, 2026
Dear colleagues, I need help. When I try to save the completed form to the server again, I get the following error message: Form Building odk-validate , deploy-error	10	14	February 14, 2026
How can i link two form with each other like parent and child form Form Building dynamic-data	1	5	February 14, 2026
Refreshing/updating dynamic data attachment data in child form Data Management edit-submission , dynamic-data	1	8	February 14, 2026
Likert scale display issue in Arabic forms Form Building appearance , likert	1	6	February 14, 2026
Kobo Server is down while submitting (503) error Data Collection submission-error	4	28	February 14, 2026
For support seekers Form Building support , volunteers	1	12	February 14, 2026
Am trying to preload audio files on kobocollect but it would not play Data Collection kobocollect , media-image-question , odk-collect	5	13	February 14, 2026
Method of Data Collection Data Collection enketo	1	15	February 13, 2026
Data collection 2 Data Collection enketo	1	18	February 13, 2026