User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Account Issues Data Collection Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	9	4775	May 19, 2026
The geopoint Data Management bug , maps , private-message	9	27	June 6, 2026
Edited submissions still showing old data in Excel exports Data Management	0	5	June 6, 2026
Issues Submitting Responses Data Collection submission-error , private-message	5	51	June 5, 2026
Skip logic changed without any user amendments / redeployments User Support deploy-form , skipping , kobotoolbox	1	15	June 5, 2026
API Connector - Pull Data to GoogleSheets in Format of Asynchronous Data Export Style API api , google-sheet	6	345	June 5, 2026
Unknown error uploading form Form Building deploy-form , odk-validate	4	35	June 4, 2026
How to design a kish grid question Form Building question-matrix , repeat-group	4	125	June 4, 2026
Issues of different data downloaded after form update Data Management data-download , private-message	7	23	June 3, 2026
Unable to Export Large Kobo Dataset Data Management data-download	1	14	June 3, 2026
I can't to download the submission data Data Management data-download	6	36	June 3, 2026
Issue in the Data table and data sheet Data Management manage-translations , data-download , private-message	15	118	June 3, 2026
KoboCollect stopped syncing with global server Data Collection kobocollect , submission-error	2	35	June 2, 2026
How to display household members registered in one section of the form in another section? Form Building repeat-group , indexed-repeat	5	23	June 2, 2026
Kobo and QGIS/ESRI Data Management geopoint , qgis	2	31	June 2, 2026
Consultation follow-up Data Management maps , geopoint	1	12	June 2, 2026
Will the Migrating from v1 to v2 API in Kobocollect affect the deployed form? Form Building deploy-form	2	26	June 2, 2026
Other answers get deleted when I remove attachments (pictures) from a submitted response in editing the response User Support enketo	7	50	June 2, 2026
How to Create Drag and drop scale? Form Building randomize-choices , select-one	2	27	June 2, 2026
Missing entries in the map view Data Management maps	7	74	June 1, 2026
Cannot see my script on the portal and data wont upload Data Collection kobocollect	1	17	June 1, 2026
Failed to execute 'transaction' on IDBDatabase': the database connection is closing, the other issue is Loading issue Data Collection enketo , browser-issue	5	48	May 31, 2026
How do i find the required form id from my KoBoToolbox account API curl , form-id	5	3228	May 31, 2026
What is the easiest way to transfer the questionniaire from CommCare(Xform) to KoboToolbox (XLSForm)? Data Management commcare	2	34	May 30, 2026
ID in Attachment URL Data Management media-image-question , download-media , media-url , private-message	8	99	May 29, 2026
Disable mouse scroll wheel on numeric questions Data Collection bug , enketo	10	1845	May 29, 2026
Generate QR code of participant ID Form Building qr-code	4	51	May 28, 2026
Files Uploaded in Kobotoobox - Excel uploaded. Some excel files were uploaded in the field but when you download there are no links. @Kobo please assist Data Management upload-file , private-message	5	51	May 28, 2026
How to use API V2 to submit new data API api , submission-data , resource-materials , python	21	3840	May 27, 2026
Difficulty Cloning and creating Template for my project Data Management data-download , private-message , clone-project	3	32	May 27, 2026