Authentication request in a different browser tab, having correct configuration on kobo's form

In our app, all forms can be submmited without authentication


When we need to edit the submission, we receive the error:

Authentication required. Please authenticate here in a differente browser tab and try again

If we are logged in on Kobo, obviusly don’t get this error, but if we try from incognit browser without be logged in (or simply without be logged in), so we receive this error message.

We’ve tried on Chrome and Safari… please help. Thanks

Welcome back tot he community, @drossi-dg! Could you kindly let us know the server you are using?

Hello @Kal_Lam ! Yes, of course. We are using our own server.

Hi @Kal_Lam , do you have any idea about the error?