Hi Kal
I have a problem with my Kobo account username: **xxxxxxx **. server https://eu.kobotoolbox.org/ I cannot access the forms when I access them from the application, knowing that I was able to access them when I accessed a different account.
@iyd, are you able to access your account on the web? Or are you having issues just downloading blank forms to the app?
Thank you
I can access the account via web but I cannot access the forms via the app
@iyd, would you mind sharing with me the screenshot of your app’s Settings>Server? That should give me a clue about your problem. You could share it privately if needed.
Password : xxxxxxx
Sure I have no problem dear, because I want to fix the problem as soon as possible please
I want to add something when I use another account، I can access the forms and there is no problem
@iyd, please do not share your passwords (even with the KoboToolbox team). I request you to change it immediately.
@iyd, will investigate your issue and get back to you soon!
@iyd, I made a quick check on your account and did not find any deployed projects where you were the owner. It seems like someone else shared it with you. To be able to get those forms to your app (KoboCollect) you will need to request the data entry access too as outlined in this support article Sharing Your Project and Managing Permissions.
I would like to inform you that I uploaded a survey on the account as you advised me and when I tried to access it from the application I could not, the same error message appeared to me, error code 504
@iyd, could you also share the name of your project so that I could also test it for you?
My project name : FSL78_initial_registration_farmers_CFW_seedling
I can’t access it from the app.
Account name : xxxxxxx
@iyd, I did not have any issues getting your project into my account. FYR …
What I did was, share your project with my account and then tried fetching the blank form to my account.
Thank you
But I can’t access the account from the application. This is my problem.
Thank you
But I can’t access the account from the application. This is my problem.
@iyd, maybe try it on a different device? Please also check if your device is connected to the network.
I checked the internet and tried more than one device but I couldn’t
@iyd, sharing the solution here so that the entire community benefits from the response/solution. You have approximately 500 projects in your account which is why the formList endpoint is timing out. You will need to either archive your unused project or unshare any projects that you do not need back to the admin owner. So doing so, only the needed projects will be left in your account and you should be able to list it out in the app.
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