Cannot access media

Has the path to the media files been changed? The URL to access media,

https://kc.humanitarianresponse.info/attachment/original?media_file=username/attachments/filname.jpg

gives a 404 Error.
Also, the gallery section on the Kobo website says Image not found.

Thank you for the report. We identified an nginx misconfiguration and believe it to be resolved now. Please post again if you continue to experience problems.

3 Likes

I too am experiencing problems with the path to the media files. Up until last week, it had been working fine. Now whenever I click on the media pathway, Microsoft Excel states the following: “Unable to open [https://kc.humanitarianresponse.info/attachment/original?media_file=username /attachments/ filname .jpg. Cannot download the information you requested.” Please help!

Hi jnm, I believe I am having the same problems. Would you be able to help identify if there is a misconfiguration in our form as well?