Cannot display image in form

[javib94]

Hi, I installed kobotoolbox on my own servers, but I had the issue when I open the deployed form, it cannot find the logo image i set. It appear like a broken image. Trying to solve this, I replicated the form in kobotoolbox server and works fine. Inspecting the code generated in the form I got:

<img class="active" 
data-offline-src="/media/get/https/kc.kobotoolbox.org/javib94/xformsMedia/1061170/1602325.png" 
src="blob:https://ee.kobotoolbox.org/415533f5-fd79-4831-b3de-2a6366545611" 
data-itext-id="/a5kuiZcZEdYeaE7zFQKa7a/logo:label" 
alt="image" lang="default">

The code generated in my own server:

<img lang="default" 
class="active" 
data-offline-src="jr://images/LOGO.png" 
src="" 
data-itext-id="/ag8hTQHsyU9snKgP7G4PDu/logo:label" 
alt="image">

As you can see the field src is empty, Am i missing any configuration? or can you give some path to aboard this issue? I’ll appreciate it. Thank you!

[wroos]

Hello,
did you deploy AFTER uploading the image?
Do you use multiple languages in the form?

[javib94]

Yes, I redeployed the form multiple times, and No, my form is not available in multiple languages.

[javib94]

Hi, months later, I found the solution in another forum. We have to change the “ip filtering” enketo configuration, the file is in ~/kobo-env/enketo_express/config.json.

Notice that when the server is in a private datacenter, usually the public IP is not directly associated with the machine, so thats why we have to change the allowPrivateIPAddress property to true.

 "ip filtering": {
        "allowIPAddressList": [],
        "allowMetaIPAddress": false,
        "allowPrivateIPAddress": true,
        "denyAddressList": []
    },

[Kal_Lam]

@javib94,

[Hirondelle]

wow thanks A LOT for that, I could not possibly have figured that out. Problem solved.

[itlaco]

Hi, thank you for the information. I had the exact same issue, and i did the change you mentioned, but i’m still having the problem with the media files. So i don’t know if is it necessary to do something with the containers in order to see the change reflected on the server.

[javib94]

You can try to restart the enketo express container, just a docker restart < container_name >

[Kal_Lam]

@javib94,