Cannot submit form because note is set as mandatory response

User Support Form Building
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1

Hello,

we have an ongoing survey and we have started collecting data but when we submit the form it cannot be submitted because the note is set as mandatory response.

please help.

2

Hi @l.pomana,

Can you share a screenshot of the message you are getting?

1 Like
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WhatsApp Image 2022-05-04 at 8.52.56 AM
WhatsApp Image 2022-05-04 at 8.52.56 AM900×1600 254 KB

Hi @hakan_cetinkaya

Here’s a photo of the issue. the highlighted field is a note.

Thanks

4

Hello,
sorry, but it seems that there was no systemstic testing of the form before starting data collection.

A note type should only be required = true, if this is controlled by a relevant clause to stop the form flow in an error situation.

Is there any relevant filter for this note? Or for the group block where the note is inside?

There is no easy solution for you.

  • You need to deploy a new corrected version of your form.
  • You may open a new form and copy all data manually and delete the old case (and finally also the old form version)
  • Or you may copy the cases to a computer and upload them manually (after deployment of the corrected version). I am not sure if this works fully with the old/new version situation.

If there is any relevant clause covering the note, you may manually adapt the entered case data in a way that this relevant becomes false and the note is skipped.

2 Likes
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Hi @wroos ,

How do you do the last option.

“Or you may copy the cases to a computer and upload them manually (after deployment of the corrected version). I am not sure if this works fully with the old/new version situation.”

Thank you

6

As @wroos correctly alludes to, a ‘Note’ question is really just semantic sugar for a regular ‘Text’ question which only just displays the question’s label; but you cant actually ‘answer’ the (non)question because - in addition - the associated XForm control binding has

<bind nodeset="/foo/bar" readonly="true()" required="false()" type="string"/>

which basically say you cant answer it (readonly=true()) but its also not required (required=false()) so it wont affect your ability to submit the form.

But it appears whomever wrote your original form might have, inadvertently, explicitly set required=true for the note? If so, this could result in you being presented with a paradoxical question that you cant answer (readonly=true), but are required to do so (required=true).

End of day, as @wroos states, your form is ‘bad’ and needs to be fixed and redeployed.

3 Likes
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Thanks @Xiphware ,

We have fixed the form and redployed it and it is now working fine. But unfortunately we already collected data on the old and problematic form. And i was just requesting if any option or we just have to manually reenter the data into new form.

Thanks