Can't able to setup kobocollect server configuration on android devices mobile/tablet

[Hum_data]

Hello, I’m trying to setup server configuration of Kob collect app , my kobo account is on EU server , on the kobo collect setting tried both https://kc-eu.kobotoolbox.org and https://kc.humanitarianresponse.info , and provided my username hum_data and my account password
when I am clicking on start new form , no form will appear and I have the form on the account but not showing in the app. tried different android devices and shared the project with other kobo accounts but the issue still the same. please provide the reason .
Note: after updating the kobocollect to the latest version v2023.2.4 this problem occured
thanks

[Kal_Lam]

Welcome to the community, @Hum_data! So the first step is to configure your app properly as outlined in this support article:

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)

If you have configured your app but are still getting issues in downloading your blank forms, try to go through this post discussed previously:

Error in downloading form from app

Welcome back to the community, @anjali! If your server configuration is correct in the app, could you ensure you have logged into your KoboToolbox account at least once (ever)? Please note that if you have never logged into your account, you cannot get the blank forms to your app even if the project has been shared with your account. Please update if this worked for you.

Ensuring these 2 steps should help you solve your issue!