Can't check case "Download blank form" in setting

Today I’ve try to download new blank form, but button does’nt appear on the menu. I’ve found the setting to hide or unhide button on the menu…I’ve found the cas uncheck “Download new blank form”, but in can’t ckeck the case.

I’ve not received error message but I just can’t check the case to unhide button “Download new blank form”

Last mounth the button is visible but now I can’t…

My config:
Android 10
Lenovo p11 plus
I use my kobotools count on my tablet and all my information for server login and password are true.

Thanks for all.

Somebody can help me?

Welcome to the community, @rdanielmg! Maybe you could uninstall the app and then install it again. This should solve your issue.