Janet
September 19, 2022, 2:01pm
1
Can’t deploy and preview form. Am using ubuntu server. Xls file is checked and it is valid, While trying to preview, it shows 504 error. While deploying, the error pops up as ‘unable to deploy
if this problem persists, contact help@kobotoolbox.org.please check your connection and try again.’
How to solve this issue. Thanks
Kal_Lam
September 20, 2022, 5:24am
2
Welcome to the community, @Janet ! Are you on a self hosted server? Did you validate your XLSForm through this online validator ?
fanar
September 20, 2022, 12:10pm
3
Try to check your firewall
bypass ports that belong to kobo or try to disable the firewall.
1 Like
Janet
September 22, 2022, 1:59pm
4
Yes. Its is a self hosted server. XLS Form is validated and it is valid
Janet
September 22, 2022, 2:02pm
5
Firewall is already disabled. PfSense is used as a router.
504 error is raising while previewing or deploying.
Janet
September 22, 2022, 2:03pm
6
Is there any other solution.
I have configured domain kf, ee and kc in same 80 port. Is that right?
fanar
September 25, 2022, 1:12pm
7
can you try to disable your PfSense firewall
or try to open below ports
6380/tcp
80/tcp
443/tcp
5432/tcp
6379/tcp
27017/tcp
1 Like