Recently some of our users of KoBo started to run into issues with the exports of their surveys’ data. The download links basically give the a ‘Not Found’ error with the description of ‘The requested URL /private-media/(username)/exports/(name-with-timestamp).xls was not found on this server.’ for them sometimes (and sometimes they randomly work again).
The only thing I could figure out is if I went into the ‘kobocat’ docker image I could find the requested .xls file - at least I think I did - but it had a different timestamp at the end of its name if that matters (it could also be becase of the difference between raising a bug report to us and the user starting to get the error).
Other than this, lately the ‘kobocat site’ started to give 504 as a response also, which happens pretty randomly too, maybe it could be related? Mostly restarting KoBo solves the problem, but it’s only as good as a workaround temporarily.
The installation is mostly standard as far as I know, not much has been changed. I guess the docker image’s name contains the version: kobotoolbox/kobocat:2.019.16a.
Would appretiate any help, since I’m clueless on how could we even backtrack these kind of errors.