Can't make any amendments in the submitted reports

User Support Data Management
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1

l have been trying to make some amendments to the submitted report but every time when I press Submit I see this message “The data server for your form or the Enketo server is down. Please try again later or contact support@kobotoolbox.org. (500).” So, I can’t save any changes I made.

2

Hi @lleshchenko and welcome to the community!

Can you tell which server you are using? And if this happens when you try to edit the form?

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Hi @hakan_cetinkaya , I’m using Windows 10 Business. Yes, it happens when I try to edit the form, last time I did it two weeks ago and everything was fine.

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Hi @hakan_cetinkaya , could you help me with this issue?

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Hi @lleshchenko,

There are 2 public servers of KoboToolbox:

What you said in here:

is an operating system.

Can you check which server you are using?

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@hakan_cetinkaya yeah, I’m using this one eu.kobotoolbox.org

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hi @lleshchenko, Can you please check if the submission’s uuid is duplicating? when the uuid is duplicating, it throws this error.

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Hi @osmanburcu, yes, it is duplicating. The problem is that it is not allowed me to delete one

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if you are not allowed to delete one, unfortunately, you can’t edit both forms, to be able to edit it you need to delete one of them

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ok, thank you! @osmanburcu

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@osmanburcu, :clap: :heart: :partying_face: