Connecting KoboCollect app to my organization's Kobo server

Our organization has a dedicated server on Kobo. How do I connect the KoboCollect app to our server. I have tried with our domain ( and user name and also the standard server URLs, but cannot connect. We have a data collector training in two days and need to resolve this issue ASAP.

Thank you in advance for your support.

@matthewschojan, you could follow our support article on collecting data with KoBoCollect to configure your android app to your server:

The only thing you should note here is that instead of using the URL of the publicly hosted server you will need to use your server’s URL.