Could not retrieve signature

Hello there!
We have developed a form that containing a signature.
When checking the data received, many forms contain the error message: “Could not retrieve signature” next to the signature. while other forms signature’s image appear normally.
Any idea why it does so ? Any remedies before sending back the form to be filled again ?

Welcome to the community, @tifcollect! Could you share a screenshot of the issue so that we could understand your issue pictorially?


Thank you!
I’ve attached a screenshot. I want to know if the problem is from the form itself, the connection, or from the browser or device of the individual filling it.
Thanks again.

@tifcollect, we have a GitHub issue for this which you should be able to follow here: