Data cannot be submitted, showing server error

[bibhuti]

Hi, I have been trying to submit data, But it shows “The data server for your form or the Enketo server is down. Please try again later or contact support@kobotoolbox.org. (500)”. Please help to resolve the issue.
Regards, Bibhuti

[Kal_Lam]

Welcome to the community, @bibhuti! Do you get this error message when you try to make submissions after editing a submission?

[bibhuti]

@Kal_Lam , Yes, I need to edit some submission, after edit, when I was trying to submit it shows error.

[Kal_Lam]

@bibhuti, you will need to follow this post (discussed previously) to resolve your issue:

KFA The data server for your form or the Enketo server is down. Please try again later or contact support@kobotoolbox.org. (500)

@abrahamolayinka, an update … What I observed when downloading your data is that I could see duplicates in your submissions: [image]o The _uuid shows that there are duplicates. Delete the dubplates from your Data and you should be able to edit your submissions without having to see the error message when trying to save the edited submissions.

Steps to resolve:

• Download your data in XLS format
• Check for duplicates in the _uuid column
• You will see the duplicates in some records.
• Note the _id of the record that is duplicate
• Remove the duplicate cases from the server